I stick by my five star review! After owning our 'bota for a few years now, buying additional implements and also needing the supplies for maintenance, they've always been quick to help us out and items have been in stock.
After not having been in the new store, nor the other in almost a year, we walked in and Mike acknowledged us by name straight away! Thats worth the extra little bit we may pay for OEM materials when purchasing through them. Personally, when you spend the kind of money you do when buying a tractor, OEM is worth the cost and taking shortcuts tends to be problematic.
When we originally purchased, we were both given a hat and while that didn't seem like much, it's appreciated and free advertising for them... can't say that for any of the car nor ATV dealerships in the area. I was even given a second, more feminine hat this past summer when my husband went to pick something up.
The new location is great, very spacious with several items indoors, rather than out on the lot. If you're new to tractors and it's the middle of winter, it's nice to be indoors for the introduction, rather than walking the lot. The new lot is also huge and it appears they've really added a lot to their physical inventory on hand, so less waiting for things to arrive.
While I can't speak for everyone, some are harder to please than others or have had poor experiences, we have not. We have recommended others to ESI numerous times, and will continue to do so! read more