We used their services to repair a recall issue on our washer and to fix our dryer. A few weeks…read morelater we had another issue that was completely unrelated to the original dryer issue. It took several days to get the parts and for the technician to return to complete the fix (we are in Spearfish). After many trips to the local laundromat, I am happy to say we have a fully functional washer and dryer set again.

Our washer goes out so we give this place a call to see if they can help, they schedule us an…read moreappointment for August 27th. The following is a rough sequence of events and the terrible customer service we received. 8/27 We were supposed to get a call at 8am to tell us when the repair guy was supposed to come out. It was 9:15 with no notification so we called them. They answered and told us the estimated time was 2-4pm (not a big deal, we had plans later in the afternoon). 4 o'clock rolls around and he still hasn't shown up nor have we recieved a call stating he would be late. So we called them again at 4:05 to check and he says he's running about 30 minutes late. (A little irritated, but not to big a deal). He finally shows up and he takes a look at the washer saying that the fabric softener clogged the drain tube (first time I've ever heard of that but, ok) and that it is a motherboard issue. He tells us it is fixed and should work temporarily until we decide to order the part. They charge us $85 for 10-15min of work. We test the machine and it still doesn't work. We call them back and they schedule a secondary appointment for August 31st. 8/31 They call us about 9am to say that there is nothing they can do but order the part. At this point we are like okay just order the part. We asked if we could be refunded the $85 because he came and did nothing to our machine and it still had the same problem as before we called. They gave us some bullshit about how the experience was not how we made it seem, that the $90 was for a insurance charge if we got the part installed and broke within a 90 day period. We decided to not order the part and still wanted our money back (Would have accepted a little less due to gas usage and time) all they did was yell back at us and said that there was nothing they could do. 100% NEVER using this place again with their bullshit customer service.

Our water heater had been worked on by 3 other plumbing contractors, but it was still leaking…read more Calvin took a look, left for about 45 minutes, then returned to repair the problem. He only charged us for the actual time at the house. Friendly, knowledgeable, professional, & competent! Thanks Calvin!

Calvin and his crew are amazing. Very professional to work with. They show up when you need them…read moreto. Can't say enough great things about them.

Loyal's installation Technicians, Drew Joachim and Dana, wer outstanding…read more When they hit the customary hiccups, they team attacked the issue and successfully worked through them. All in all, Loyal is the ONLY plumbing company I will hire to do the plumbing work on our property. Our new kitchen plumbing project is now fully functional. I strongly recommend them and Mark is truly an ambassador for his company. Friendly, polite, courteous, professional and fair with the pricing. Thank you... again Loyal Plumbing. JW & Liz

I called Loyal on a Friday morning simply to ask for a quote on fixing an outside leaking faucet…read more It wasn't an emergency, and I never scheduled an appointment. The following Tuesday, I get a call from a technician saying he's on his way to my house -- completely out of the blue. Loyal scheduled the appointment without ever contacting me or getting my approval. Then, two days later, I receive a $100 bill for "dispatch and arrival of technician"... for an appointment I never scheduled, a faucet that had already been fixed by someone else, and a tech I only spoke to on the phone. How does that make any sense? To make matters worse, no one will answer the phone so I can ask why I was charged or tell them I won't be paying for a service I never agreed to. The lack of communication and the unauthorized scheduling is absolutely ridiculous.

oneway-electric.com Our home inspection report stated that…read morewe needed to do a few things before we could sell our home to the new buyers. An electrical problem was one of those things on the report. I made contact with One Way Electric and within 15 minutes Brekk Weidemann came and checked out the problem. A simple fix and at very reasonable cost. Thank you Brekk we will certainly recommend you to our realtor.

needed a basement bathroom put in. had a short product delay, but kept us informed. very easy crew…read moreto deal with! installed a shower and plumbed everything we needed in one morning. cleaned up the mess and did a great job!

From my husband's review today -…read more Horrible experience--I was lied to and nearly scammed. I called this company for a simple outdoor spigot replacement. The repair itself went fine, but when the plumber (Brian) finished, he claimed he checked my water pressure, declared my Pressure Reducing Valve (PRV) was "broken," and said it needed an immediate, costly replacement. Because my home is new construction, I told him I would contact my builder instead. He left. Suspicious, I bought a pressure gauge to test it myself. The gauge read a dangerous 100 PSI (high enough to ruin appliances and blow out plumbing gaskets). When I looked at the PRV hardware, I discovered Brian had intentionally screwed the adjustment bolt all the way in clockwise as far as it could go. I backed the bolt out counterclockwise myself. The pressure immediately dropped to a safe, steady 60 PSI and has stayed there for hours. The PRV is perfectly healthy and functions flawlessly. The Mechanical Facts: When a PRV bolt is screwed all the way in clockwise, it fully compresses the internal spring and forces the valve wide open. This mechanically overrides the regulator, letting the full, uncontrolled city main pressure (100 PSI in my neighborhood) flood into the home. Brian did this to intentionally force a high-pressure reading and claim the unit was dead. When he was "going in and out" pretending to make adjustments that did nothing, he was putting on a show. When I called the owner, Billy, to ask why his plumber would bottom out the bolt on a high-pressure system, he completely gaslit me. Billy claimed that a PRV can never let pressure rise above 75 PSI even if screwed all the way in, and that if it does, it's broken. This is objectively false. Anyone with a basic understanding of plumbing physics knows that tightening the bolt increases pressure. Instead of taking accountability for an incredibly unethical upsell tactic (or massive incompetence) by his technician, Billy was rude, dismissive, and hung up on me. Do not trust these guys. They will intentionally manipulate your plumbing hardware to manufacture a fake emergency and scare you into a major repair. There are much better, more honest options in town.

Mick is a first class individual. His team is one of the most professional electrical teams in the…read moreBlack Hills.

We loved the work Mick's Electric did for us last month. The technicians were prompt and it was so…read morenice that they took the time to talk me through what they were going to do. We were so impressed on how quickly they were able to get us in and then to do all the work in just a couple hours was amazing to me. We will definitely have them back to do more for us !!!

We have had such great luck with lighting maintenance every time they've come to do work for us. We…read morehave used them many times and are always satisfied.

we received excellent service from Solar Sound/Lighting Maintenance and the installation of our…read moregenerator. They came out and assessed what we needed and didn't try to oversell a larger unit than needed. Communication and Installation was fantastic.

I am so happy I could get a high quality service and now have my Kenmore 795.74015.411 fixed,…read morewhich had the compressor issue, which is the main problem for those fridges even 2-3 years old. The appointment setup is very comfortable - I was using their web site. Also you are getting friendly reminders not to forget about the appointment, which is also great. Jeff came in time and fixed the compressor and changed the gas and all stuff pretty quickly. Having warranty is also a great thing. I was so impressed, because it is not easy to find a reliable service here in almost any field. Servicemen usually give you a promise and them just getting lost and never come back. But this guy and how his service is set - is the service in its classic way. Great service from the veteran owned business! Thank you so much, Jeff! You are the best!