On July 13, 2026, 8.42AM I had a 2 min call with (I guess) - receptionist - who did not introduce herself, female.
I'm disabled with concussion. As the call started, I clearly stated that I have a concussion. I was also speaking very slowly. I had trouble understanding "receptionist" so I asked follow up questions - all normal clear symptoms of post-consussion symptoms.
"Receptionist" was rushing through everything, speaking very fast and in condescending tone, speaking down to me, implying in her voice and words how annoyed she is that I don't understand things that in her mind are easy, when I was confirming if they take my insurance. I then asked what does initial evaluation include, which tests, etc we will be doing as this clinic is a certified location with Concussion program I'm currently involved in online already. She basically said she doesn't know anything, no noone else is going to talk to me ever, the only way to know is to schedule an appointment. She refused to ask someone who knows to call me back, refused to ask herself the answer to questions she didn't know answers to and call me back. Completely unhelpful.
In comparison, I just got off the phone with another certified clinic on my Concussion's programs' list where I was scheduled to speak to main therapist herself same day, after asking.
It is normal to expect a patient, compassionate care. It is normal for receptionist to be able to answer basic questions about services. None of that happened.
I am disabled due to my concussion. I don't have have to be or think at the same speed as anyone. Her behaviour was extremely unprofessional. This "receptionist" should not be working with patients, she is the wrong fit. She doesn't have any patient skills. She sounded like she was selling trinkets over the phone, like a cheap salesman, pushy, angry, stressed, condescending.
I have asked her to stop talking, as her very fast, annoyed voice started increasing my headaches/vertigo and emotional state as she was undermining my questions, my needs, and invlidating my requests constantly. She ignored me and didn't stop talking about how "no, she will not help me". I had to ask her to stop 2 more times, before she actually stopped talking. Which shows she wasn't even listening.
After she stopped, I clearly said "you are speaking way too fast for me to understand, I said I have a concussion and you can hear I am speaking very slow. You sound stressed and you just excerbated my symptoms. Please ask a therapist to call me". She said "yeah right that's not gonna happen". I put down the phone. read more