My father has been in this place off n on throughout the years, every time I came out never really had problems back then. Now he is in Glenwood, last time he was in was 2012. This place has changed a lot inside they have nice hardwood floors makes the place cleaner looking not that ugly carpet back then. Anyway, let me move on I'm a hawk when it comes to places like this since I was in one for a month + (not this place). This place the staff, nurses, CNA's, laundry, kitchen, PT, OT custodians are awesome people. People have to think the nurses and CNA's can not drop other patients to cater to your patient on beck n call. I see this a lot then those people get mad and start cussing at nurses n CNA's cause the nurses or CNA don't drop the patient they are working with. Sometimes we have to remind they get so busy and forget, we all do. People need to realize these people are human just like us. I'm sure you don't like to be cussed at. I see families come in where the patient will say oh I been calling them and nobody came in or they didn't feed me etc. I was in the room and the person was asleep and woke up and saying this and that. I talked to the person being he was confused etc. Took a while but he was fine. CNA came in to check on him and my father. If we all help each other things run smoothly. Now let's get back to Glenwood when your loved one comes into a place like this to check the medication that they get from the hospital to make sure the correct medication is the same or if something is different question it! I had things that the hospital did and tried to blame Glenwood. When my dad went back to Glenwood in weeks time. I checked his medication list (the hospital sends over) again and of course, the hospital did it again, missing some medications or wrong dose. I told the nurse what meds were missing and dosage. The nurse has to write it down and tell their DR to confirm it this takes a day. So then the nurse will say yes it got approved or no it was taken off due to this etc, double check. I did ask the nurse for the Dr I wanted something done due to my dad's welfare of his health. The nurse asked Dr and Dr said no due to this, I explained why etc I want it done and the Dr ok it. Dr did through in the pro's and Con's which I understood The matter was taken care of. These people don't know the patient like a person caring at home. Sometimes talking makes things go better.
When I'm at this place or hospital always make sure the patient can drink liquids or foods first or can get up out of bed. I will help my father or others I've taken care of if I can do it myself instead of calling the CNA's for a stupid thing like they need a drink of water or juice.
When you come in and your love one just wakes up don't forget their pain level is going to act up when this happens, make them focus take some deep breathing this helps calm the pain down. Then talk with them and not focus on their pain if you keep talking and you notice there still complaining about the pain let say 15- 20 mins after they wake, Don't you keep asking "you in pain"? this will make them focus more on their pain. Just excuse yourself and say you'll be back and ask the nurse when they had a pain med etc.
If you do have a question or complaint try taking the complaint or question where it can be resolved. This way it can be addressed, things can't happen overnight. If you have a suggestion let them know.
I watched the head Nurse training the new CNA's very sweet telling them things to watch for or they forgot to do something, showed them the proper way. Let these people know they are doing great work they like to hear this instead of all the bad. You might have a nurse or CNA that might be snappy, brighten them up, That nurse or CNA might have got yelled at by a rude person or one of their patients died or sent back to the hospital. Help put a smile on their face. They don't mean or know they are snappy at that moment. We all have days like that!!!!!
Also too I notice they use the support team as I call it. If a nurse or mainly CNA's can't do something on there own they will call for backup. Which is great.
This guy Tim that overlooks everything is so sweet and he is doing a great job running and change things with this place. He has taken over the place a few years ago and to me, it has improved a lot since my dad was here.
Tim has a great team working for him. When you have a great boss you have a great team. The supervisors that I met are great and they have a great team.
I like to thank all of you guys and I have talked to Tim and told him he has a great crew, that all you guys need a slap on the back for your good work. There are so many of you guys that are so awesome THANK YOU ALL and the ones that I did not meet, I know you guys did an awesome job with your area. I have eyes like a HAWK! read more