Exceptional customer service in working with Marie, in resolving my issues with the invoices.read more

We are extremely dissatisfied with our experience with Romexterra Restoration. We experienced a…read moreflood on July 4, and as of Wednesday, July 22, we have received minimal communication regarding the status of the work or next steps. We have left multiple voicemails for our project manager, Barrett, without receiving a response. We also had two scheduled appointments where someone was supposed to come out and check the moisture readings, but no one showed up. A technician finally came to our home this morning and discovered that the company's dehumidifiers had been connected to a pipe that was not draining properly, resulting in standing water in our basement. The technician also found that mold had begun growing in the area where the equipment was improperly installed. To date, neither my husband nor I have heard from anyone regarding how Romexterra plans to address the additional water damage or mold caused by this issue. A flood cut has not been performed, and we have not received any clear remediation plan or timeline. This situation has been incredibly frustrating and concerning. We expected a restoration company to help prevent further damage after a flood, not contribute to additional damage while failing to communicate with us.

Requested rod sewer line clean out for 100' run to/from street to my standing pipe. The service was…read moreexcellent, fast, and the cost was below market. They came on time! These guys have my business from now on.

My block in Chicago is currently undergoing the lead pipe replacement project. I was required to…read moreremove a section of old asbestos tile on the basement floor to have my feeder pipe replaced. I found Bluestone first, filled out the on-line form and was promptly contacted. I had a quote the following day and they arranged for the air quality test required by the city contractor on my behalf. The were able to schedule me in less than a week, showed up promptly and completed the job, coordinating with the Air Quality testing company to have everything done in just a few hours. I was impressed by both their promptness and professionalism and highly recommend them.

Highly recommend Bluestone for lead abatement! Every member of their team was professional and…read morepersonable. Their pricing is competitive while providing a high level of knowledge and experience.

I would highly recommend anyone that is reading this to AVOID this company at all costs…read more I called this company for an urgent emergency - raw sewage was backing up into my tenant's basement unit (toilet gurgling, sewage coming up through the bathtub). Jeremy from Grayson Sewer and Drain came out to assess the situation. He evaluated the tenant's toilet and tub and ran a camera from the yard catch basin. He wasn't able to run his camera out into the city's line due to a blockage. Based on his assessment, he recommended a repair on the sewer line and installing a clean out. I quoted $3,900.00 for the work which I proceed with based on his professional recommendation as a licensed plumber. They did the digging and installed the clean-out. But when he tried to hydrojet the line afterward, the basement was STILL backed up. He claims that there's a "secondary blockage" underneath the concrete steps and immediately tried to upcharge me another $10,000.00 for additional repairs. This only includes the demo of the steps and not rebuilding it. I was suspicious of a bait-and-switch so I brought out a second independent plumber for a second opinion. The new plumber instantly proved that this company excavated and replaced the WRONG infrastructure. The pipe they spent days working on and charged me $3.9K for was actually a completely unrelated greywater/storm runoff line. The true sanitary sewer line handling the toilets and tubs runs a completely different route to the front doors and hadn't even been touched. I paid $3,900 for a guess that left a raw sewage biohazard active in my tenant's home. When I professionally approached the Jeremy about these massive diagnostic errors to ask for a refund, he completely refused to cooperate. I understand that he had completed some work (even though it's unrelated to the issue I had call him in for) so I only requested a partial refund of $1,900.00. However, he resorted to insulting my property, calling my building "run-down" and claiming it wasn't taken care of - completely deflecting from his own mechanical incompetence. I literally called him in to help with maintaining the property. In short, if you are a homeowner or a landlord dealing with an emergency, stay far away from this company. They do not do proper diagnostics, they will dig up the wrong lines, and they will try to trap you into a five-figure bill once they realize they've messed up.

I used Yelp to find a repair for what I thought was a leaky service line-- it turned out to be both…read morethat AND a leaking sewer line. FUN. Jeremy was the fastest response with the best price and timeline. He's a nice guy and texted/called a bunch to give me updates or ask questions if I wasn't in the house at the moment. He showed us the camera (my partner made him do it twice so I could see it because he thought it was 'cool'), offers financing, and responded quickly when I reached out with a question or something. Things to remember: most sewer/drain businesses don't fix your landscaping, so don't expect it (though he did put sod down on my neighbor's parkway since it wasn't mine). Most don't work weekends, so be clear on when you'll see them next and what time. Great experience overall and a nice guy to work with.

Mike came out and gave a through description of the work…read more Aydin and Dave did an equally amazing job, explaining what they were doing and kept us up to date. We went from 16 Pci to 0.9, which is half of what the EPA considers safe. And our basement smells much musty.

We had an excellent experience with Midwest Radon. The pricing was fair, and better than what we…read moregot from other companies. Carlton and Angel did a great job working with the existing conditions in our basement to give us the best possible situation moving forward. The radon levels in our basement have dropped to almost nothing, so the system is working great. The system was installed in the time promised, and we've had no issues since! Great value and experience!

***Update: as the company is not responding to emails until further notice this feedback will need…read moreto be posted here*** I'm posting this as a matter of professional courtesy regarding the home inspection you conducted for us in late February 2023, prior to our move-in at our current residence. Now that we've undertaken a number of current renovations, it has become apparent that several major deficiencies--many of them visibly obvious and code-related--were not identified in the inspection report. These issues are not subtle or hidden, and they have resulted in unexpected expenses and safety concerns that should have been addressed at the outset. To begin with, the primary water sump pump, a critical system in any home, was not evaluated for functionality. When recently removed, the pump was found to be completely rotted and inoperable, and the backup system, although connected to a battery, had never functioned. These were not subtle failings--they were evident upon basic inspection and now require full replacement. In addition, there are serious code compliance issues in the basement: * All basement windows within the interior finished space fail to meet egress requirements--a key safety standard. * Moreover, at least one window well must be egress-compliant per Vernon Hills code, even in unfinished areas. None of this was called out in your report, despite being standard knowledge in this municipality. There are also concerns with the rear patio staircase, which is improperly built flush against the foundation rather than offset the required 36 inches, and improperly pitched plumbing, which is clearly visible and now contributing to drainage issues. These issues--along with others--are now costing us between $10,000 and $20,000 to address. They are the kinds of problems that a thorough inspection would typically catch and flag for follow-up. At the time of purchase, I was unfamiliar with many of these systems and completely dependent on the guidance of professionals. Like most homebuyers, I placed my trust in the inspection process to identify critical concerns--especially those I lacked the experience to recognize myself. In hindsight, it feels as though the inspection was more focused on keeping the closing process moving forward than on calling out legitimate safety and compliance issues. I also understand that part of your role--particularly when working closely with agents at Baird & Warner--involves maintaining working relationships within the real estate process. Still, I feel it's important to express how this experience has left me concerned about the true objectivity of the inspection we received. Based off my profession and community standing in our HOA, I place a high value on professional accountability. I also take great care in whom I refer or endorse to others in my community. While this message is not meant to be adversarial, it is an honest reflection of the consequences we're now facing and the trust that, unfortunately, was not upheld. Thank you for taking the time to read this. I appreciate your consideration.

If you're looking for someone to help you renegotiate a purchase price, these guys would be great…read more HOWEVER, if you need good, pragmatic advice, look elsewhere. Unfortunately, that wasn't why we needed an inspection. Our insurer (State Farm) suddenly decided to outsource its inspection for apartment buildings over ~25 years old, and the Ousley's (d/b/a Building Specs of Illinois) were among the list of recommended inspectors. Regrettably, we chose them b/c they had availability sooner, and they agreed in advance to limit their written report to State Farm's guidance (paraphrasing from verbal guidance provided to us and the Ousley's): "Critical and potentially catastrophic conditions, especially around safety and other issues likely to result in a near-term, insurance claim." Despite repeated assurances from the Ousleys before-and-after the inspection, the Ousley's produced a report which now will cause us a 2-3x increase in premium or--more likely, switch to another carrier. For context, this is an 8-unit apartment building on the Southside which we gut-rehabbed for over $1mm and built to conform to drawings from a certified architect and enhanced by a structural engineer, all work was performed by licensed and bonded trades in compliance with City Building Codes, and which has been inspected by the City four times (all trades represented) culminating with an unqualifiedCertificate of Occupancy. We've also passed inspections from the CHA and one other major provider of subsidized housing as a condition and prior to their clients' tenancy. AFAIK the Ousley's have no actual construction experience, but IMO certainly have no business performing "verification"/pragmatic inspections.

I hired Indoor Science to make sure our home was in good shape to welcome in our first child…read more Having had problems with mold in the past, I was anxious about the results. Scott was patient and respectful and took time to explain his observations to me. He was reassuring and suggested that I didn't need to go the extra mile for additional testing as he was pretty confident everything was ok based on his visual and thermal inspections. I decided to pay the extra amount for peace of mind despite his sense that it wasn't necessary. This stance gained my trust, and ultimately, Scott was right- everything was fine. I don't regret the extra testing because for me, that peace of mind is priceless. It can be hard to know who to trust in the mold industry and I would recommend Indoor Science to anyone.

Black Slime powdery velvet slime any colors Brown Pink Red Yellow…read more. VISIBLE IN HVAC SLIME FALLS ON EVERYTHING RUINED. NOW THE WATER THE SMELL ALL OVER SMELLS LIKE ROTTING FLESH! Clothes furniture towels sheets toothbrush toothpaste my perfumes my hair my dishes my medications. Ruined. I have not bought a mattress it will be consumed with filthy slime. Washing machine! Why Clean? Its contaminated. Slimy. Water you feel it and smell it you see it. Refrigerator full of contaminated food! Cabinets. Mildew spreading like a Plague. Now my skin! / all over eyesight poor. Endocrine damage. Sleep deprivation. Worst shortness of breath. Cognitive impairment. Cancer since 2010 multiple myeloma in my blood and bones. Major Allergy. Extreme weakened immune system. I'm ALLERGIC TO MOLDS AND MILDEW! I I submitted 6 Petri dish . Full of penicillin slime mold Stach. Humidity is high all my clothes sheets towels very damp. Rotting Flesh Order. No cooking ! Ordering food out since February! Bathing disgusting, I was told no. Mold was found and management sent emails stating no mold. Your company called asking if I received email from management. Yes I said. I submitted reply but never saying I agreed with service decision. I knew it was still here! It's worse now. Microwave is out. Next willl be refrigerator then washer dryer stove. You will see its destructiveness unlike any thing I've seen. Carpeting is full of slime. Flooring same! Walls same. I'm very educated on molds . Why would I not be considering my cancer. 3 relapses. 3 transplants. Bathroom linen closet pinkish brown. Metallic pinkish blueish grayish color every where. I'm trying to live a quality of life. I'll be 63 in January I take a flash light shines in vent ceiling. Black mold Slime glossy Gunk in each vent. That's landing all over! Even food ordered out! COBB WEB MOLD WHITE MOLD SLIMY SPREADS EXTREMELY FAST!! Not everyone is going to get infected why? They have a great immune system. If immune system is compromised due CANER OF THE IMMUNE SYSTEM You can't suppress millions of infections from all KNOWN MOLDS MILDEW ! Your immune system is too detect culprit and fight it OFF ! Not mine ! Mine was destroyed by CANCER OF IMMUNE BLOOD CELLS FIGHT NOT MINE!! THIS CAN BE DESTRUCTIVE TO BODY.. Destroying this ISSUE CAN BE DONE! WITH CORRECT COMPANY AND USE OF INDUSTRIAL MACHINERY TOOLS HAVAC USE CORRECT EQUIPMENT AND DESTROY IT! Meanwhile Tenants must leave . Place tenant in hotel. Get the job done. If I put more photos up! It will be censored inappropriate!! I WILL RECOMMEND THIS BUSINESS WHEN THE JOB IS DONE CORRECTLY! I believe in second chances!

Replying to Mr. E response to my review. I called customer service to confirm exactly what the…read more"FREE QUOTE" included and was told the electrician would go up on a ladder to inspect the ceiling fan and electrical components and provide a written repair quote. Once the electrician gained entry to my home, no inspection was performed, and the visit was instead converted into an attempted upsell to a paid diagnostic. This conduct reflects a classic bait-and-switch. The "FREE QUOTE" was used to induce the appointment. This conduct implicates multiple consumer-protection violations as outlined below, including heightened concerns where deceptive in-home solicitations affect senior customers: - Bait-and-switch -- promising a "FREE QUOTE" to induce an appointment, then substituting a paid diagnostic once access to the home was obtained, in violation of 815 ILCS 505/2B and FTC Act §5 (15 U.S.C. §45). - Deceptive and unfair business practices -- materially misrepresenting what the "FREE QUOTE" included and failing to provide the promised inspection and written estimate, in violation of 815 ILCS 505/2 and FTC Act §5. - Material misrepresentation -- the scope of the "FREE QUOTE" was a material term that influenced the decision to schedule the appointment and allow entry into the home, actionable under 815 ILCS 505/2. - Deceptive inducement and reliance-based harm -- the misrepresentation caused reliance before any payment occurred, which constitutes legally cognizable harm under 815 ILCS 505/2 and federal unfair-and-deceptive-acts standards. In-home solicitation violations -- deceptive conduct occurring inside a consumer's residence, which is subject to heightened scrutiny under FTC Act §5 and Illinois consumer-protection enforcement standards. - Senior consumer protections -- misleading in-home solicitations and high-pressure upselling affecting a senior consumer trigger enhanced enforcement priority under Illinois Consumer Fraud Act (815 ILCS 505/2) and federal consumer-protection policy concerning older adults.

Called them, very nice & seemed reasonable. Made an appointment, received 2 texts & an email…read moreconfirming the appointment. Day of the appointment, NO SHOW. I call their number & they told me 'oh we don't do that kind of service, didn't someone tell you?' I told them that's not what I needed and if that was the case, you could at least notify me that you weren't coming. Missed a half day of work for this? Never again.