I had a crack in my basement wall that was letting in water every time it rained. I contacted Real…read moreSeal, and from start to finish, they were amazing to work with! The team was professional, explained the whole process clearly, and showed up right on time. They sealed the crack quickly and neatly. If you need any foundation or waterproofing work, I'd definitely recommend Real Seal.

I regret having to post this because Real Seal has done good work in the past, but unfortunately…read morethis experience was different. I called them about water intrusion into our ground level bedroom. They diagnosed the water issue as two foundation cracks and charged $1,700 for the repair plus a $250 overtime fee. The work was completed and done satisfactorily, but the actual source turned out to be a leaking water heater not the cracks. Yes, the repairs could be considered necessary in the long run, but there was no need to expedite this repair. Their recommendation was an educated guess rather than a proper diagnostic process to ensure the two cracks were the actual source of water intrusion. I was trusting their professional service to provide an accurate diagnostic. When I requested a refund of the overtime fee only (given the cracks were not actively leaking) and a goodwill discount (given the damages I incurred due to time wasted, since this was not actually the problem), they offered to remove a $100 late payment fee I didn't even know existed and a $50 goodwill discount. The offer is something, but it fell short, especially because the director was curt and seemed more interested in closing out the conversation than actually resolving a legitimate complaint. Get a second opinion before agreeing to any foundation work. EDITED IN RESPONSE TO COMPANY DOUBLING DOWN... I appreciate the response but I would like to expand on a few of the comments made. While Saturday was accommodating, it was only necessary due to the incorrect diagnosis. Your team tried to schedule me a week and a half out. I asked if they could do better. Your team then offered Saturday. It wasn't for my convenience, it was a necessity as a result of your diagnosis. My walls were supposedly actively leaking water, of course I wanted this done as soon as possible. If this was correctly diagnosed, I could've had the cracks repaired anytime. Additionally, you specifically told me on the phone, this $250 fee was directly for a technician's overtime, which in your words, "is why you cannot refund it." Not a standard Saturday service fee, as you've now stated publicly. In regards to the $100 late payment fee, while it may be outlined in the contract, a courtesy reminder would have been appropriate given I was not onsite for the repair and never received a final invoice on the day of service. How was I expected to pay within the terms without ever receiving a bill? Your response also confirms my original review. Your diagnosis was based on another company's assessment rather than your own independent verification. A proper diagnostic process would have verified that water was NOT actually entering through the cracks. Yes, the cracks were there, but no, they were not actively leaking. Hence my request to remove the "service fee." I hired you to stop the water intrusion, not simply repair my foundation. The water heater was the actual source.

Having suffered through beyond-shoddy work by another major basement waterproofing company, I…read morecalled Rick at All-Dry who had done excellent work installing drain tiles and a sump pump at my previous home. This man and this company do great work. They don't cut corners, they don't leave a mess, their prices are fair, and they are honest and polite. Rick goes above and beyond. Take it from someone who has lived through the worst when she says she appreciates the best!

From the owner: Insure. Protect. Live. Enjoyread more

I had the best experience with Peder and Home G. He contacted me quickly, came out quickly,…read moreexplained clearly what did and didn't need to be done, and was competitively priced. I will be contacting him again for any other water issues, inside or out, that I may need. Call him first or get him as a second opinion - you'll understand more of what is going on with your house and can be sure you're not overpaying or getting more done than is truly needed.

We had a crack in our basement foundation, and before calling Home G Group, we got a few other…read morequotes. I'm so glad we did! Those 5-star reviews are absolutely deserved. Petar immediately made me feel confident he was recommending the most effective, cost-efficient solution. You can tell he really knows his stuff. Other companies were pushing more invasive (and much more expensive) options, but Petar kept it straightforward and practical. He completed the repair in under two hours (by himself!) which was genuinely impressive. On top of that, he's just a really kind person. Highly recommend!

I'm following up on a previous review. We had the Triple safe sump pump installed last January…read more Could not be happier with their service. Over the past few days we've had extream rainfalls, this system worked flawlessly. We lost power for about 18 hours. The battery backup was doing the job. After about 12 hours on battery I hooked up the generator. This system saved me alot of headache and money. So worth the cost.

Providing a review to add credibility to Ruth A's review - as that's exactly what happened with my…read moresituation. The problem really, is that the "girl at the front desk" (which contractors REALLY need to stop using instead of just having the expert talk with the homeowner/customer, frankly...) has been told to "screen" customers. Even when you've filled out a form with everything they really do need. The questions you'll be forced to answer. Now notice: ALL of these questions can be answered with a simple site visit. This is copy/pasted from her email, with no modifications. ***Can you please verify the correct physical address at? First of all, the grammar is horrid. Second, all one has to do is paste the address into Google Maps or whatever and see what we typed is true; or just confirm it with the County's property site if you need to confirm the name or something. ***Is this also your mailing address? First of all, a mailing address is NOT required for a site visit. Second, at no point did I give permission to mail anything. ***Are you the owner of the home, and is the home for sale currently? First of all, you can confirm "For Sale" by a simple Google Search and going to Zillow. Second, even if I weren't the owner of the home, it doesn't negate you doing a site visit to understand the problem; you just need to tell the prospect that if they're not the owner, the owner's the only one who can agree to repair, and still provide a quote, because the owner needs it anyway. ***What is going on that you would like a specialist to take a look at? First of all, this is outlined in the form already. Second, there's no value in spelling what I "would like a specialist to take a look at" versus...I dunno...HAVE THE SPECIALIST COME OUT AND TAKE A LOOK AT" stuff. ***Is your basement finished? First of all, it was clarified in the message that the reason for contacting is to FINISH the flooring...which implies the BASEMENT IS NOT CURRENTLY FINISHED. Second, even if it were finished, a customer might want a different service from you - for example, sump pump repair, which has very little to do with whether it's in a finished basement. ***What type of foundation do you have, such as block or poured concrete? First of all, in a request to redo flooring, it doesn't matter what the material was, because epoxy works on all of it. Even if you couldn't do epoxy for whatever reason, concrete would work. So regardless, you should send a person out, they do an assessment, and RECOMMEND a course of action. ***What color is the exterior of the home, and the nearest intersection? First of all, Google Maps is a thing. If you're having a hard time finding houses, that's a personnel problem that needs to be addressed, STAT. Second, it has nothing to do with the work being requested.

First they said they would be out to give estimate. Didn't show up. I called said must have been a…read moreglitch in system. rescheduled and guy came out and said it would take a couple of weeks for estimate, it's been over 4 weeks now and nothing! I even wrote them an email asking about estimate. NO response. I could never recommend this company

Great service especially Alan who had me up and running in no time. Top to bottom this was a great…read moreexperience. THANKS ALAN!!!

Easy to work with and down to earth. Knowledgeable and experienced. Did not try to oversell what…read moreneeded to be done to fix the leak in my basement. Adhered to the start date and employees were hard working. Very fair quote for the work they proposed to do. I waited for a couple of heavy rains before posting this review to ensure there was no leaking...not a single drop! Refreshing to find contractors like this to work with and trust.

I am so grateful this company took my call and came out here to help me with my foundation problem…read more They are very thorough and professional and highly recommend them.

They came out when they said they would, did the job in the amount of time they said it would take…read morefor the amount they said it would cost. They sold me exactly what I needed to hopefully keep my basement from flooding and didn't try to sell me a bunch of things I didn't need, subsequently their quote was 1/3 of those other waterproofing guys and I'm willing to bet my basement will stay dry just as long! Thanks to Nick's crew! The O'Donnells

This review is based on the representative who came out just to inspect the basement. All that…read morehappened was the gentleman came down to the basement, look around, found some mold in a corner, told us that we needed to demold the basement and then to contact him again shortly after. We asked if the demolding was something we could do (it was on concrete) and he handed us a business card to a company that demolds. I then asked him if he could give us an idea of what Dry Otter would do and he said, "i rather not give you that until the demolding is done and then let me know and I'll come back to inspect." We've had two other companies come to inspect our basement and both those other companies could at least tell us what they planned to do. I understand that not all proposals are concrete, but an idea of what to expect would have been nice. The gentleman spent all of 10 minutes doing his "inspection." Needless to say, I was a offput by this.

Matt and Dana did a great job on my basement floor. Their pride in workmanship shows in everything…read morethey do. I can't wait until the rest of my basement remodeling project is done to start enjoying my beautiful new floor!

From the owner: Basement Entertainment Rooms, Concrete Repair, Garage Epoxy Floors, Patios…read more