I had a water flood at 10 PM. We contacted Restore Master and they came out immediately. I couldn't…read moreask for anything better! They they got all the water out, put fans in for a week and dried everything up! I would recommend them every single time for an emergency!

A disaster from start to finish. Our hallway and bathroom were left without a ceiling for weeks…read more Live electrical wires were left exposed and were later tucked back into the ceiling without being properly addressed. The wires were tested and confirmed to be live. This was an extremely concerning safety issue. We had to get a 3rd party electrician come and secure it before continuing to close the ceiling up. Communication throughout the entire process was extremely poor. We had to call almost every day trying to get someone to come back and finish the job. Dan was rude and condescending during our interactions. The AC contractor they sent came out, looked at the ceiling, and left about 30 minutes later without doing anything. During another visit, my ceiling was cracked when he went into the attic. The damage was eventually repaired, but there were multiple charges that were not clearly itemized, so I could not tell whether the cost of that repair was covered by the company or ultimately charged to us. What should have taken around two weeks ended up taking over a month. Based on my experience, I would not recommend this company. To make matters worse, payment was sent by check through certified mail. Months later, we were contacted again and told that they had never been paid, despite the payment having already been made. I'm leaving this review because I believe other customers should know about my experience before deciding whether to hire this company. Between the lengthy delays, poor communication, live electrical wires, unclear charges, and later dispute over a payment we had already made, this was an extremely frustrating experience from beginning to end.

I had the pleasure of being assisted by this company to to help me with some water damage I…read morediscovered upon returning home from Thanksgiving break. I contacted them on a Sunday and by Monday morning, they were already at my home assessing the issues. They were in contact with my insurance company and handle all the communication with before and after pictures of their work. Their part is done, now I just need my kitchen to be restored. I highly recommend their services

Josh came to give me a free quote and was extremely thorough using moisture meter and heat sensor,…read morewhich other companies didn't do. He was so honest that he made it clear that there was no remaining moisture or lasting wall damage and a handyperson could do this job for a fraction of the cost of other quotes. This company's honesty and thoroughness impressed me and I highly recommend them for any leaks or similar issues!

As an executive with a large property management company in Arizona, I've worked with a tremendous…read morenumber of contractors and service providers over the years. I can tell you from experience that very few earn the level of trust and confidence that ASAP Restoration & Construction has earned from me and our organization. I've personally worked with ASAP for nearly 20 years across a wide range of commercial and residential properties. Their team has handled everything from emergency water losses and mitigation to mold remediation, asbestos abatement, environmental testing, reconstruction, tenant improvements, and commercial build-outs. When you manage a large property portfolio, a restoration contractor isn't simply a vendor. You need a company that understands urgency, protects the asset, communicates with management, treats tenants and occupants professionally, and follows through when the situation becomes complicated. ASAP has consistently proven that they can handle those responsibilities. What separates them from many companies in this industry is integrity. They don't use high-pressure sales tactics, make unnecessary promises, or put short-term profit ahead of the customer. They take the time to explain the situation, provide practical solutions, and do the work properly. Their professionalism, licensing, insurance, trained workforce, and years of experience are particularly important when you're responsible for someone else's property and reputation. We've trusted ASAP with significant projects where the cost of making the wrong decision could have been substantial. I've also had the opportunity to work directly with the owner. He leads the company from the front, stays involved, and genuinely cares about the quality of the work and the customer experience. That kind of leadership matters, especially in an industry where accountability can sometimes be difficult to find. After nearly two decades of working with ASAP, I have no hesitation recommending them to property owners, property managers, businesses, and homeowners throughout Arizona. If you're dealing with a major loss or construction project, choose your contractor carefully. Look beyond the sales pitch and ask about experience, licensing, insurance, staffing, reputation, and how they handle difficult situations. Based on my experience, ASAP Restoration & Construction checks those boxes. They have earned our trust over many years, and in property management, trust is one of the most valuable things a contractor can earn. Congratulations to the entire ASAP team on the continued growth of the Phoenix operation. You've earned this five-star review.

We were referred to Bright Home Construction by our Restoration Contractor, after experiencing a…read morepipe leak resulting in considerable damage to drywall and cabinets. An estimator from Bright Home was on site almost immediately, providing pictures and data to his office. The result was an extremely detailed written estimate for the reconstruction work that was submitted to our insurance company. Bright Home office personnel were extremely helpful, acting as our advocate with the adjuster(s), and after a very long and arduous process, we received payment of our claim. Bright Homes Construction personnel (Jacob Jennings, Francisco) were prompt, efficient, and finished our work to our complete satisfaction. We could not be more pleased with the entire process. Richard and Leslie Gordon

Kat Curtis of Bright Home Construction was referred to us for internal restoration after…read moredemolition for water damage at 10355 N. 13oth Way, Scottsdale, AZ 85259 . She came by on Tuesday Sept. 29 and took measurements and pictures but we never heard from her since. She was supposed to have provided an estimate. We did not receive any estimates and she does not talk to us.

No homeowner wants to deal with water damage but it happens and thankfully I was able to find…read moreOdyssey and his team to help me through such a stressful time! Odyssey was quick to respond and when he showed up he did everything to assure my wife and I that he would be able to take care of the issue we were facing and would make the insurance stuff less of a nightmare to deal with. HE DID JUST THAT. He and his team, Taylor and Ken, were able to mitigated our damages in just a couple days, they were nice and courteous, and provided so much peace of mind. I cannot thank them enough. While I hope I never have to face this type of emergency again, I know who I'll be calling if it happens!

I contacted this restoration company for an urgent issue and was very satisfied with their service…read more They arrived on time, were knowledgeable, and most importantly addressed the immediate concern I had. They also provided a clear short-term plan to mitigate further damage as well as a thoughtful long-term plan for full restoration. Odyssey was professional, communicative, and helpful throughout the process. I would confidently recommend them.

I used this company for mold removal and rebuild and I was very satisfied with the results. They…read morewere very professional and did an amazing job. Rudy and his team were great. I recommend them for any contractor needs you may need

As we're nearing the end of our shower remodel, we would like to express our gratitude to the…read moreGlobal Prevention Services staff. Upon having our master shower remediated for mold through our home insurance policy, we were on the hunt for a company that could reconstruct the shower. I submitted a request through Yelp, and Global Prevention Services responded and got me scheduled for a consultation immediately. Shortly after this consultation, the Global Prevention Services Project Coordinator, Kimberly, put together several service estimates for me, as we weren't yet sure the direction we wanted to go with the shower tile. Kimberly was patient with us as we picked out materials and went back and forth on what we wanted to do! Due to our mold experience, we ultimately decided we wanted to limit the amount of grout in the shower, in hopes of minimizing the chances of it failing. With that, we started the reconstruction! Throughout the whole process, Kimberly and Rudy, the project manager, were incredibly thorough, communicative, and overall, just really helpful. We could not be more grateful for the time and effort both Kimberly and Rudy spent trying to make our shower dreams come true. I would also love to give a shout out to all of the guys who helped load and unload HUGE porcelain slabs -- that is no easy feat! I think it is also important to thank both the CEO, Michael and the President, Jeanette for checking in throughout the project to ensure our satisfaction. I have never been treated with so much care as a customer. The whole team deserves recognition for the role they played in getting this job to the finish line. The only thing left to do is install the shower door. We can't wait to use and love this shower for years to come!

United Response did a great job recently repairing several water leaks from the last heavy rains…read more The crew left the site the way they found it. We are very happy with the response and work. Tx.

** 1 Star | Absolutely Unacceptable Customer Service**…read more I am absolutely appalled by my experience with United Response in Phoenix. We recently purchased a home for our daughter, and a previous roof repair, completed less than a year ago, was disclosed as being under warranty. Unfortunately, that repair has failed, and water is now leaking into the kitchen every time it rains. And here's what makes this even more frustrating: **We're talking about a leak around ONE SINGLE ROOF VENT.** Not a major roofing project. Not an entire roof replacement. One isolated leak that should be relatively straightforward for a professional roofing company to evaluate and repair. I called hoping to discuss getting this resolved. Within 15 seconds of explaining the situation, the woman who answered interrupted me and wouldn't let me finish speaking. Instead of listening or offering any assistance, she launched into a rant about how frustrating it is when people call requesting warranty work without having formally transferred the warranty. Apparently, transferring the warranty costs $500, and that seemed to be her primary concern. Not the fact that their previous repair had apparently failed. Not the water leaking into someone's home. Just how frustrating these calls are for HER. I tried explaining that my daughter is 10 months pregnant and has water coming into her kitchen every time it rains. Rather than showing even the slightest empathy or professionalism, she continued to lecture and berate me about warranty transfers. Let me be clear: **I understand companies have warranty policies and transfer requirements. What I don't understand is treating someone with such disrespect simply for calling about a single leaking roof vent that was supposedly repaired less than a year ago.** If this is how United Response treats people who call about previous repairs, I would NEVER consider hiring this company or recommending them to anyone. A $500 warranty transfer fee is one thing. Basic courtesy, professionalism, and standing behind your workmanship should not be too much to ask. **Absolutely ridiculous experience. I hope others read this before deciding to do business with United Response.**

We had never needed a restoration company before, so this was all new to us, and we're so glad we…read morecalled them. Mike and his team are trustworthy enough that you can leave them your keys and know they'll treat your home like their own. They kept me updated throughout the whole process. Our home had significant damage and the work took time, but I didn't have to do a thing. They boxed up all of our belongings and handled everything. I never had to hover or point out anything they missed. They knew exactly how to tackle a big project like this. On their last day, they came back just to clean my walls and remove all the dust. I've never had a company return only to clean. When I walked in, my walls smelled amazing, and I called Mike to tell him how great his team did. They also cleaned up after themselves after every visit and never left a mess. I was especially impressed by how carefully they handled our furniture. I almost asked if they'd be our movers if we ever relocate! They were that good and that careful. I'm beyond elated with the result. It was bittersweet to see them go.

I've had Service Pro (Chad and Christopher) to my home several times. They are friendly,…read moreknowledgeable, trustworthy and the prices are budget friendly. They are definitely worth calling.