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    Epic Restoration

    5.0 (1 review)
    Open Open 24 hours

    Services - Epic Restoration

    Damage restoration

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    1 year ago

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    SERVPRO of Gurnee

    SERVPRO of Gurnee

    (13 reviews)

    We hired ServPro last year after a flood. The clean-out was fast but many possessions were thrown…read moretogether in boxes. I am still going through them a year later. The main issue is that ServPro didn't supervise the sub-contractors working in our home the way they should have. Someone broke a foot off of our dining room table, Then he stuffed the crack with styrofoam to hide it. No one told us about the damage. We had to discover it on our own. The same thing happened with a crack on our quartz countertop. It was damaged by a worker who then tried to patch the crack himself and hoped we wouldn't notice, Ditto our patio door blinds. Someone broke a pin at the top. Then they hung the blind upside down. A valve leading to our gas fireplace was turned off during the remodel of our home. Then ServPro dry-walled over the valve. We found out when we tried to use the fireplace. We are struggling with ServPro for reimbursement of our plumbing cost. The paint job was sub-par.You get the picture. Based on our experience we do not recommend this company.

    I can't speak highly enough about John, Trey, Reese, and Rafael. My wife and I had a broken pipe…read morethat flooded our home office. The water went through the ceilings and walls, soaking everything. When I contacted my insurer, they set me up with Servpro immediately. An hour later John showed up at my door. He used meters to detect moisture and found the damage had crept beyond the area I initially thought was damaged. I had plenty of questions and John answered them thoroughly. Then the rest of the team-- Trey, Reese, and Rafael--showed up with all the equipment and quickly set it up. That whole process took about an hour. These guys were exactly what the Servpro name suggests--Pros.

    1st Responders 24/7 Property Restoration

    1st Responders 24/7 Property Restoration

    (5 reviews)

    In working with Luis and Eric, they were very nice guys who know their stuff. We were referred to…read morethem from our insurance company. Their workers Carlos and Edgar were very hard working guys. They were very diligent and detailed in their work. We had them re build our master bathroom and fix the ceiling of our laundry room, under the master bathroom. We had a disaster water leak that created a huge mess. Our bathroom was fully gutted and laundry room ceiling was partially torn down before they rebuilt the bathroom. We had Carlos and Edgar work at our house for nearly 3 weeks. They were very skilled at many tasks: framing out partial walls, drywall installation, extensive tiling, reinstalling European toilet, cabinets, sinks , patching, sanding and priming walls, lighting, and faucets. Additionally, they rebuilt the subfloor, water proofed around shower area and did an amazing job. It looks beautiful. What a great group of guys to work with. They helped us create a new bathroom and repaired my laundry room ceiling. We are very pleased with the friendliness of this company, the attention to detail and the effectiveness of the workers. Overall, we are very happy with their work.

    Overall super good experience working with Luis and Eric and the 1st responders team. They were my…read moreinsurance carrier's preferred contractor and we can see why based on the professionalism, responsiveness, and excellent quality of work. 1st responders handle both the immediate need for water damage remediation as well as work as a general contractor to fully build back better than before while working closely with insurance. Fully recommend and you're in good hands with 1st responders!

    Epic Restoration - damagerestoration - Updated May 2026

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