Julio, Everardo, Brandon and Manuel were the team that came out to clean the sewer backup in my…read morelaundry room. They friendly, efficient, explained everything. They were great.

I left a review with Servpro of Gurnee. It seems you are the same business. Bad communication with…read morecustomers and workers and Allstate. Moldy boards were left at my home. I felt I was scammed and overcharged. I wish you could place a review with no stars.

We hired ServPro last year after a flood. The clean-out was fast but many possessions were thrown…read moretogether in boxes. I am still going through them a year later. The main issue is that ServPro didn't supervise the sub-contractors working in our home the way they should have. Someone broke a foot off of our dining room table, Then he stuffed the crack with styrofoam to hide it. No one told us about the damage. We had to discover it on our own. The same thing happened with a crack on our quartz countertop. It was damaged by a worker who then tried to patch the crack himself and hoped we wouldn't notice, Ditto our patio door blinds. Someone broke a pin at the top. Then they hung the blind upside down. A valve leading to our gas fireplace was turned off during the remodel of our home. Then ServPro dry-walled over the valve. We found out when we tried to use the fireplace. We are struggling with ServPro for reimbursement of our plumbing cost. The paint job was sub-par.You get the picture. Based on our experience we do not recommend this company.

I can't speak highly enough about John, Trey, Reese, and Rafael. My wife and I had a broken pipe…read morethat flooded our home office. The water went through the ceilings and walls, soaking everything. When I contacted my insurer, they set me up with Servpro immediately. An hour later John showed up at my door. He used meters to detect moisture and found the damage had crept beyond the area I initially thought was damaged. I had plenty of questions and John answered them thoroughly. Then the rest of the team-- Trey, Reese, and Rafael--showed up with all the equipment and quickly set it up. That whole process took about an hour. These guys were exactly what the Servpro name suggests--Pros.

I can't say enough how well Servpro handled my needs. I had a toilet that overflowed and created…read moresubstantial damage to my brand new hardwood floors as well as basement carpet. Dan Mandujano was the project manager and was nothing short of exceptional. He and his team facilitated the whole process with my insurance and sub contractors to ensure the job got done effectively and efficiently. Dan's response was incredibly quick each time there was a need and there was no question too big or too small that he didn't handle like a professional. I HIGHLY recommend Servpro and Dan!

I recently had the pleasure of working with Scott and Deb, as they completed an inspection, and…read moreperformed remediation, for a condensation damaged area of my attic. Their profesionalism, communications, trustworthiness, and expertise were extraordinary in every respect. They scheduled and thoroughly completed all work within days of my intial outreach to the company, and performed those services at a very reasonable price. I would highly recommend their company to anyone in need of restoration and remediation services, and know that I would immediately contact them in such an instance.

Honest. Professional. Trustworthy. Called them for a mold inspection, and was reassured from…read morethem it was not actually mold. They then showed me how to prevent the condensation that was causing the stains. Was incredibly impressed with their customer service.

In working with Luis and Eric, they were very nice guys who know their stuff. We were referred to…read morethem from our insurance company. Their workers Carlos and Edgar were very hard working guys. They were very diligent and detailed in their work. We had them re build our master bathroom and fix the ceiling of our laundry room, under the master bathroom. We had a disaster water leak that created a huge mess. Our bathroom was fully gutted and laundry room ceiling was partially torn down before they rebuilt the bathroom. We had Carlos and Edgar work at our house for nearly 3 weeks. They were very skilled at many tasks: framing out partial walls, drywall installation, extensive tiling, reinstalling European toilet, cabinets, sinks , patching, sanding and priming walls, lighting, and faucets. Additionally, they rebuilt the subfloor, water proofed around shower area and did an amazing job. It looks beautiful. What a great group of guys to work with. They helped us create a new bathroom and repaired my laundry room ceiling. We are very pleased with the friendliness of this company, the attention to detail and the effectiveness of the workers. Overall, we are very happy with their work.

Overall super good experience working with Luis and Eric and the 1st responders team. They were my…read moreinsurance carrier's preferred contractor and we can see why based on the professionalism, responsiveness, and excellent quality of work. 1st responders handle both the immediate need for water damage remediation as well as work as a general contractor to fully build back better than before while working closely with insurance. Fully recommend and you're in good hands with 1st responders!

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

5 Star Restoration helped to demo our basement after water damage from sump pump backflow during…read moreAugust's storms. They're based in Waukegan but we found them because they had done other homes on our street during the same time. They saved us because we didn't have the tools to do it ourselves and we needed to mitigate all water, moisture ASAP before wood paneling in our basement was permanently damaged. As most people experienced, it was extremely difficult to find a damage restoration company that was available and wasn't charging inflated prices to take advantage. The project manager was great and the work was done well. Didn't give a perfect 5 because they threw away a piece of kitchen panel (by accident) that we have to replace and we never sent us quotes for additional work.

Rafael and his crew are a class act. They took great care of us and I highly recommend them.read more

Restoration 1 speaks volumes as a contractor that demonstrates strong customer service and pays…read moreattention to truly delivering to the homeowner during a time of loss. They not only communicated without failure through the entire process; but made the billing to our insured easy and time efficient. These projects take multiple hands and a lot of time; it's reassuring as a homeowner to know someone was adamant about getting me back into my house while taking care of our issues all at the same time.

From the owner: Restoration 1 specializes in water mitigation, however we also do fire, smoke, and mold…read moreremediation. We pride ourselves on our Customer Service, and our ability to make sure the customer is satisfied.