I booked the Wild West Epic Escape Game Room for my daughter's 13th birthday. Typically, I am 5-10 minutes early, but there was a snafu that led to us walking through the door right on time. Without saying hello, the owner, Jessica, proceeded to tell us multiple times that we were late, we were supposed to be 15 minutes early, we were making others late, we had to hurry, etc. I felt very uncomfortable from the beginning, especially because being on time matters to me. I checked my booking and reminder emails for the event, and they did say to arrive 15 minutes early at the very bottom of the emails in smaller print. I felt horrible. Once Jessica stopped upbraiding our group, I took the opportunity to tell her that I am a punctual person, but I didn't see the instructions. I asked her to consider making the requirements more prominent for future guests. Or, at least I tried to ask. She interrupted me while I was speaking, and kept repeating herself as if she couldn't hear me. It was the opposite of good customer service. At this point, I just wanted to leave the building. Jessica was treating us as if we were inconveniencing her. There was one other group completing their quest when we arrived, and no one else scheduled for the remainder of the night. I asked for a refund. Twice. Jessica refused.
The room itself was fine. This was my first escape room, so I didn't have anything to compare it with. Some of the letters on the locks were worn off, and that was frustrating. Also, we would decipher a lock code, and the lock would still be difficult to open, causing us to doubt ourselves and waste time. The room was also very dark, and we obviously didn't bring a flashlight, nor was one provided. Even though we weren't allowed to use our cell phones, I was so angry that I broke the rules and used mine for a flashlight. This all compounded our initial frustrations.
I would never visit this location again or recommend it. If you do decide to visit, remember to be at least 15 minutes early to avoid making Jessica mad. read more