From initial consultation to install, Richard was very helpful, accessible and professional in our…read moremagic carpet ride. Kevin and helper did an amazing install. I highly recommend them for your future flooring needs. Les

we bought vinyl plank flooring for our complete main floor from End Of The Roll and had them…read moreinstall it. we needed the kitchen area floor repaired because there was a dip. I hired them specifically to do that repair. Well they didn't and now there is going to be a break in the middle of the kitchen. The installers were on their phone 90%. Of the time when they were working. 10,000 dollars and they couldn't even fix the issue that I wanted fixed. They didn't even try.

August 2024 - Recently installed luxury vinyl plank in most of our top floor and were so impressed…read morewith the owner, staff and their installers. Their professionalism and attention to detail is outstanding. We will recommend them to family, friends and anyone else who is looking for a great, worry-free experience. Do not hesitate to call them or drop by their showroom. Thanks again.

I needed carpet for my 2 bedrooms in my condo. I found New Image through the internet and gave…read morethem a call. I was pleased with everything from start to finish. I told the salesman (Syno) that I was on a budget and what I was looking for. He showed me carpet that was in that budget and on sale (It is beautiful!) I was going to have him come to measure after a short vacation I was going on but when he took my address down and realized that we were practically neighbors he offered to come on his day off and measure for me so that I wouldn't have to wait so long. They were out of sample pieces of the carpet for me to take home and he offered to bring the large store sample to my home one evening if I wanted to see it before it was installed. The installer they sent (Sylvie. I don't think I've spelled it right...) was excellent! He was professional and pleasant to have in my home. He was organized and it was obvious that he knew what he was doing. I would recommend New Image to any of my friends!

I had Affinity Flooring of Edmonton replace the underlay and reinstall our bedroom carpet after…read morewater damage. Price was fair, installer was on time and did a most professional job. What more could you ask. Thank you Affinity. J E Poole St Albert

I enjoyed meeting and working with the staff at Affinity. They were knowledgeable and friendly and…read moremade my flooring experience educational and enjoyable. There was a wide selection of products such as carpet, vinyl, laminate, hardwood, lino, and tile. They offered me a fantastic price on some high quality vinyl that no other store could match. The installation was quick and efficient, and they even moved all the furniture for me. Thanks Affinity!

Great knowledge, service, product, and price. My husband and I shopped around extensively and…read moreNufloor blew all the competition out of the water within about 5 minutes of stepping foot into their store. Strongly recommend.

This is the second time that I have used Carpet Superstore (southside Edmonton) to purchase and…read moreinstall carpet and both times I have been very satisfied with the service at the store and the installation. I was very impressed with the professionalism and quality of the installation from Tumbleweed Ventures. The installation was done in a timely fashion and the end result is beautiful. The place was left clean, almost spotless. I would recommend Carpet Superstore and their installation services.

While planning on major renovations of our house, we stopped at this establishment for a quick…read moreinquiry. Oddly, although the older balding man was standing right by the cash register when we walked in, he totally ignored us and didn't even respond to our greeting. After walking around the front part of the store (where he clearly saw us) for about 5 minutes, we left without him ever bothering to acknowledge us. Good thing there are other stores selling flooring in Edmonton who will appreciate our money more.

Can't beat the price and the workmanship was excellent! We had to change the install date and they…read morewere very understanding and accommodating. Highly recommend Trademark Flooring. They thoroughly explained our options and stayed within our budget.

HORRIBLE experience with Trademark Construction and Flooring!!!…read moreAs with most sales they were fine when they were making the sale but when they made a mistake and re-sold flooring I had paid for in full, I was the one who suffered - losing both money and time in having to find a replacement. They refused to refund me the full amount when they could not provide me the product. I paid in full for flooring from them & they said they would hold it for me.  There was no deadline given and I was never contacted to say it needed to be picked up by a certain date. They had both a valid phone number and email address to contact me.  When I contacted them to pick it up not only do I find out that they don't have the flooring any more but that they can no longer get the product in. It was a pallet worth (over 1000 sq ft) of flooring that I had paid for.  Without contacting me, they then sold that same product a 2nd time to someone else.   When their error was discovered they offered me a different product that was not as nice nor was the quality as good as what I had originally bought. I considered other options they had (and I would have been willing to pay the difference for a product if there was something else I like) but nothing worked for what I was needing as I had purchased other things based on my initial purchase with them. I spoke to both the owner and accountant at Trademark and they refused to give me back all of the money I'd paid (holding back over $200.  The owner initially said some BS about it being for taxes. Yes they would have paid taxes on it last year but this year it would show as a loss and so it would be a tax credit.  So I said no way. The owner then said I would have to talk to the accountant the following week.  When I spoke to her she blamed me for waiting so long to pick it up then said they were holding back money for the credit card charges.  Crappy customer service!!  They should have returned my money in full and compensated me for the hassle their lack of organization causes me. It should be the responsibility of the company to control their inventory. Hello?!?!  They sold it twice!  Making profit on it twice!  Master Card isn't able to do anything since the company has given me a partial refund and it's been over a year now. Be warned.  This company wants sales but has no accountability and will resell your product out from under you!

BUYER BEWARE - ABYSMAL SERVICE! We moved into a new home…read moreover 2 years ago and we have received nothing but excuses and empty promises from this company. A simple nosing repair as a result of their flooring techs error which everyone agrees is a "small" job. So small they don't care about it??? If you must buy your flooring from them then have someone else do they install and save the aggravation.

Very poor communicators. I've left a couple voicemails, MANY emails to their main email as well to…read moremy salesperson Eric - only to be left hanging. Ordered flooring a month and a half ago - just want to know where the hell it is yet NO ONE seems to want to let me know. This is my second time ordering from them- I had to in order to match the flooring or I wouldn't have been back!

This location used to operate under Carpet Craft and Sears Flooring but is no longer part of the…read moreSears franchise but ownership has remained the same. I went to get a quote for replacement of kitchen (vinyl) flooring with tile and replacement of living room carpeting with hardwood, including two flights of stairs to be done with hardwood. The salesman was very professional and easy to deal with, but he is no longer at the store. The kitchen floor was done in approximately two days. The tradesman was one of those, however, who likes to get in and get out, more interested in completing the job than in the quality of work. This was my opinion and verified by one of the Carpet Craft (Sears Flooring) staff. The only real incident with the kitchen flooring was the butchering of my baseboards. I believe that there was miscommunication between the salesman and the installation crew in that the installer believed that the baseboards were not going to be re-used so he took no care in the removal. I can understand an honest mistake but Carpet Craft took no responsibility for the error relying on the contract provision that they were not responsible for the baseboards. However, that provision is there in the event of accidental breakage die to brittleness from age, not negligence of the tradesman. The hardwood was delivered a few days in advance of the installation in order to acclimatize the hardwood. Installation day rolls around and here now is a MAJOR problem. It seems the estimator did not bother to check what was underneath the carpet and allowed me to select a regular style hardwood (nail installation). I learned later that the fact that my living room is partially below grade should have tipped off the estimator that I would need engineered hardwood for a glue-down installation. The company missed this despite the fact that their entire business is flooring. A different hardwood needs to be ordered and the stuff that has been sitting in my house needs to go back. Of course, keep in mind that my living room has been cleared of furniture and the carpet stripped so now I have no "living" room for a considerable time due to Carpet Craft's error. The salesman advises that he has a replacement product that he can order and not to worry, it is engineered hardwood and can be installed when it finally arrives. I asked the salesman to verify that the replacement hardwood was Canadian and he assured me that it was Canadian. Sure enough, upon delivery, in rolls the U.S. hardwood. The salesman is then quick to blame someone else about this error, saying he was told it was Canadian. We then go through the same process of the hardwood being delivered a few days prior to installation to acclimatize. Installation day arrives and the installers determine that installation still cannot proceed because the floor is not level and has to be levelled first so that the hardwood can be placed straight. Once the job was finished, I was left without mouldings between various rooms. I was given a lot of inaccurate information, being told that the mouldings were ordered and ready for pick-up by the installer but the installer verified that he had no instructions to pick up mouldings. The last straw was when I was given a delivery date and appointment time but nobody bothered to call or show up for the scheduled appointment. Given the delays with the flooring, I have no idea why the mouldings were't sitting, just waiting to be installed. These are the major problems I encountered but the worst part was Carpet Craft's unwillingness to resolve any issues despite numerous phone calls. Once they were paid in full, that was it. I was only able to get some small element of satisfaction after I placed a chargeback for part of the payment. Carpet Craft then has the audacity to send a collection company after me for a chargeback, instead of trying to resolve some minor issues and such is the way they treat customers. The work that should have been completed within a week took six months and was a very disappointing experience and stressful time.

Wow, we went in there on a Saturday and it was quiet. There was a guy who offered to help. Imagine…read moremy surprise when he couldn't tell me the price of a carpet I was interested in. He took my name and phone number and promised to call me with a price on Tuesday - because he had Monday off. 2 1/2 weeks later - NO CALL. No thanks.

Substandard and unprofessional and doesn't have any people skills to interact with individuals…read more Was quoted a price for material and installation and at the end of the job the original price agreed on was substantially higher than I expected. Lesson learned on my part have everything in writing apparently a gentleman's hand shake was honored with Jordan. Difficult to communicate with Jordan sounds like he has marbles in his mouth mumbles

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