I wish I could give ZERO STARS! I've been working with Millennial since the beginning of March…read more Have provided them with everything they needed throughout the whole process; everything was going smooth. On Monday, 4/26/21, I received an email from our loan processor stating he received the payoff statement from our current lender and everything would be finalized by Wednesday. After not hearing back, I emailed him on Monday, 5/3/21 asking for an update...no response. On 5/6/21, still not having a response from our loan officer, I receive an automated email stating we have new documents to sign. I log in to find a "Loan Denial". Tried calling, emailing...no response! I don't know how we went from "closing in 2 days" to "denial". Between the fact that they completely ghosted me and this last minute switch, I want it known what a shady company they are!

This is a joke of a lending company. They do not respond to emails or phone calls. We waited 3…read moremonths to see if our refinancing finally went through. We understood that yes rates were super low and they had a lot of work and COVID on top of everything. However, they had close to zero communication with us. It was ALWAYS us calling to follow up with them. They constantly left us in limbo with no answers. After chasing these people week after week, they finally make the sorry statement that we have to begin the entire process again from scratch because of their carelessness. I don't understand how they are still in business.

Harry and his team did a phenomenal job for us. They were kind and professional at every turn. They…read moreanswered a ton of questions and helped us understand the complex and stressful process of applying for a home mortgage. They were even able to compete with a sales push from another broker. Harry, Anita, and the rest are clearly experienced professionals who know their field inside and out. I would recommend them to any potential customer without reservation, and that's not something I say lightly. I know that if I ever need another mortgage, I will be calling them once again!

Let me start off by explaining that my first attempt to buy a house failed because, I used a…read moredifferent mortgage broker in Granada Hills, whom basically passed on the loan to another broker and failed to oversee the process. After deciding to give it another shot, I was recommended to Chase Financial Corp and could not be Happier with the results. The incredible team at Chase Financial Corp made it happen. Harry Geozian, Sara Bolger, & Rosalie are true professional expert in their craft. They are knowledgeable, friendly and available when you need them. They go above and beyond, making sure you are approved and funded. I highly recommend working with this extraordinary staff! You won't be disappointed, Just look at all the 5 star reviews they have.

Friendly and fast service on a Saturday - I enjoyed chatting with the manager while in line. I will…read moredefinitely be visiting this location.

Avoid this location: poor management and incompetent employees…read more It's very surprising that this location has two stars because it is the worse BofA location we've ever experienced.

Juan Torres and his team are top notch and we send you all our blessings! Thank you for helping me…read moreget my wife into her dream house. Walter and Fanny Mojica

Thank you Alterra house loans!!! Juan and his loan partners…read moreare as good as it gets if you want a smooth mortgage loan process I highly recommend that you call Juan ,he has been extremely helpful by answering all of our questions and concerns thoroughly and we were able to receive final loan approval in two weeks super efficient super knowledgeable.him and his team gets the job done,And they will exceed your expectations just as he did to us. we are a client for life with Juan and his team and we will recommend him to all of our friends and family that are looking for home financing. Thank you so much for all the hard work! And keep it up! Thank you so very much

Switching to a credit union is one of the best financial decisions we've made!! Unlike traditional…read morebanks, credit unions are nonprofit organizations, which means they prioritize their members over profits. This translates to unbeatable interest rates--we financed a used car through Logix, and not only was the process seamless, but they also allowed us to purchase from private sellers like those on Facebook Marketplace. The customer service is exceptional; the staff genuinely cares about helping you succeed financially. The ATM issue always comes up but I feel like it's actually a PERK with Logix, you're not limited to just your credit union's ATMs--they'll even reimburse ANY ATM fees, even in pricey places like Las Vegas when the fee is outrageous. We don't pay fees!! I've also purchased a car with cash when we were outside of the range of another Logix and you can go into another credit unions branch to withdraw large amounts of cash. If you want better rates, better service, and better access, switching to a nonprofit credit union that cares like Logix is absolutely worth it.

if your bank is part of their CO-OP network DO NOT DEPOSIT CHECKS into their atm. They use AI and…read moreI have a check in limbo thanks to this. I am out $6000 and getting slammed with late fees and piling up bills thanks to this company. What's the reason? their answer is "other" they cant tell me why they wont release my money due to a "computer error". ZERO CUSTOMER SERVICE and I am getting in debt even more thanks to the AI they use.

-10 if possible. Beware Joseph. Very short version , if you want to be lied to and have your money…read morespent for you, this is the company. This company allowed us to fund our loan March 18 and as of May 9 we still have not moved in. It was promised to be delivered vacant by the realtors, and no one, including downtown financial thought pertinent to ask for that proof before closing or funding the loan. They also required very pertinent information to be left off of closing paperwork. We reached out to Victoria, the CEO of the company. She only pointed fingers at the paperwork we signed, and the things we had to do towards making loan payments, even though we are not living in the purchased home most of which we already knew. She took no responsibility for her company or Joseph or showed any empathy for our horrible situation. We did email her later and went unanswered. These are NOT fiduciaries Certainly weren't ours! I will attach two pictures with two completely opposite answers for the same question.

One of the best lenders to work with, very clear communication. Would highly recommend.read more

Working with Zack was an absolute DISASTER! He completed…read moreabandoned me, the day I was supposed to sign loan docs! Completely unprofessional! Almost lost my EMD. Had to pay the seller an extra $1200, just to extend our escrow term. DO NOT HIRE ZACK. He can not be trusted!

Out of all the loan agents I've worked with, Zach was by far the worst. Communication was terrible,…read morehe couldn't convey information properly, and the entire experience was a headache. I wouldn't recommend him to anyone--unless you have endless patience, time to waste, and don't really care whether your loan gets approved or not. No value what's so ever

I was looking for a low-interest car loan, when I received a pre-approved mailer in the post. I…read moreapplied that same day and was approved. Within one day, I was contacted by Cris Martinez, who informed me of the next steps to get funded. One of those steps was to register for a free credit union account. I went in on a Friday during my lunch and Celine at the Port Hueneme branch expeditiously served me and my mother with a cold water and a smile! Once that was complete, Cris worked hard to prepare the paperwork and get it out to me prior to 5:00 (on a Friday)! After the documents were signed, Cris informed me at 5:07 (STILL on a FRIDAY) that he had cut and sent the check overnight to the dealer! Everything went so very smoothly! Car-buying has never been this easy! Thank you, Celine and Cris!!!

How do you update your system, require a member number to access your account, only way to access…read morethe number is to log in or talk to a rep & I have been on hold almost an hour to get this number. you should NOT lock people out of their account without providing them the info they need to get back in. I need to electronically access this money & I cant because you made a change & I cant reach ANYONE... TERRIBLE CUSTOMER CARE

Jim Sandoval is THE MAN! Jim had visited us in Canoga Park…read moreseveral times over the years. We were impressed with his drive and professionalism. When it came time to sell our home Jim Sandoval was our first pick to help us. Jim, and his team, helped us prepare our house for sale, and guided us every step of the way. His team are professional, talented, and a dream to work with. As a result, our house sold in 6 days for a price we could only hope for!!! We are over the moon happy! We highly recommend Jim Sandoval and his team to anyone wanting to sell their home anywhere in SoCal.

I have to say I have never seen one real estate agent work as hard as Patricia Luppi does. Everyone…read morein our neighborhood knows her because she is constantly offering services at her expense to our neighborhood. Last month she had a paper shredding event, this month he's organizing a neighborhood, garage sale event and when I went to their office, I saw that they have an ice cream truck for the kids! If you're looking for someone who can sell your home and get you the price that you want, please use Patricia. We need to stop these corporations from coming into our neighborhood and turning single-family homes into many apartment projects. Patricia cares about our neighborhoods and she will work really hard.

I have been working with Claudia for quite some time now, she is excellent at what she does, her…read morecustomer service and loan skills are A+. She gets things done! Thank you Claudia :)

In the Real Estate business we need to count on a good lender-loan officer, it makes a big…read moredifference to have someone reliable with knowledge and expertise; someone like Claudia Godinez. She exceeded my expectations and we were able to close escrow before our closing date, making my buyers extremely happy. I will recommend her to anyone looking to purchase or refinance a home. Thank you Claudia.