Working with Zack was an absolute DISASTER! He completed…read moreabandoned me, the day I was supposed to sign loan docs! Completely unprofessional! Almost lost my EMD. Had to pay the seller an extra $1200, just to extend our escrow term. DO NOT HIRE ZACK. He can not be trusted!

Out of all the loan agents I've worked with, Zach was by far the worst. Communication was terrible,…read morehe couldn't convey information properly, and the entire experience was a headache. I wouldn't recommend him to anyone--unless you have endless patience, time to waste, and don't really care whether your loan gets approved or not. No value what's so ever

Sissy knocked it out of the park. Being a military family we've bought homes before and this was…read moreone of the smoothest closings we've ever executed. Her flexibility, tenacity and attention to detail was exquisite to include navigating the complex VA loan process. She didn't rest until every dollar was accounted for and allocated to benefit our position as much as possible. 10/10 if we buy again we're going to be calling Sissy!

She was on top of my entire just process and worked super fast to get me approved. As a first time…read morehome buyer, Sissy explained everything to me and made sure I had all the information I needed at all times. I was never waiting on her. If anything she was waiting on me! She was truly excellent to work with.

Juan Torres and his team are top notch and we send you all our blessings! Thank you for helping me…read moreget my wife into her dream house. Walter and Fanny Mojica

Thank you Alterra house loans!!! Juan and his loan partners…read moreare as good as it gets if you want a smooth mortgage loan process I highly recommend that you call Juan ,he has been extremely helpful by answering all of our questions and concerns thoroughly and we were able to receive final loan approval in two weeks super efficient super knowledgeable.him and his team gets the job done,And they will exceed your expectations just as he did to us. we are a client for life with Juan and his team and we will recommend him to all of our friends and family that are looking for home financing. Thank you so much for all the hard work! And keep it up! Thank you so very much

Harry and his team did a phenomenal job for us. They were kind and professional at every turn. They…read moreanswered a ton of questions and helped us understand the complex and stressful process of applying for a home mortgage. They were even able to compete with a sales push from another broker. Harry, Anita, and the rest are clearly experienced professionals who know their field inside and out. I would recommend them to any potential customer without reservation, and that's not something I say lightly. I know that if I ever need another mortgage, I will be calling them once again!

Let me start off by explaining that my first attempt to buy a house failed because, I used a…read moredifferent mortgage broker in Granada Hills, whom basically passed on the loan to another broker and failed to oversee the process. After deciding to give it another shot, I was recommended to Chase Financial Corp and could not be Happier with the results. The incredible team at Chase Financial Corp made it happen. Harry Geozian, Sara Bolger, & Rosalie are true professional expert in their craft. They are knowledgeable, friendly and available when you need them. They go above and beyond, making sure you are approved and funded. I highly recommend working with this extraordinary staff! You won't be disappointed, Just look at all the 5 star reviews they have.

Bijan Vaziri referred by one of my friend to me and I'm still in process to purchase a house, he is…read morevery professional and helpful to make the process easy and Smoothed. with my circumstances, base on my job, process is sophisticated, I just want to say thanks to him and truly recommend him to all friends and family.

Very professional. The best experience I had in the process…read moreof getting a mortgage loan. They made it for me very fast and easy. It was over my expectation. I definitely will work with them again and again. I introduce him to my friends who are trying to buy a house as well. I received the best service.

Frank is the best! I've been working with him for 6 years now and he never disappoints. He goes…read moreabove and beyond to make sure I get the best rates and the personal attention from him and his team is superb! I don't ever need to go to anyone else for my home loan needs. Thanks Frank!

Frank was exceptional at getting my mortgage and the best financing in today's challenging market…read more His wealth of knowledge was invaluable in managing the process from end to end with efficiency and speed. Communication was always available at any time of day. I highly recommend Frank for any mortgage or financing need!!

Thank you! Thank you! Thank you, Ruben!! What a fresh breath of fresh air to receive exceptional…read morehands-on-traditional service. Camino Real Mortgage Bankers are the best!! When I met Ruben I was certain that I will have to sell everything to survive because no one had been able to help me thus far. In November 2018, I started with a reputable loan broker/officer who owned the company. John was able to get me the funding I needed but also got me into a situation that was hard loans which closed Feb 2019. He promised me he would get me out of the loans the following year. The loans for the investment properties were at 10% and 8% for a one year term. To avoid penalties or a possible foreclosure, I started working with the same company in August 2019. He kept telling me the files are about to close at a 6% rate all the way up to Dec; totally stringing me along. By the end of Dec. 2019, I started to seek another company. I went with a very reputable firm that started off promising. Scott and his assistant told me they could close both loans in 30-60 days. I uploaded all docs on their portfolio and 3 weeks later they told me I would be better off getting an equity line through my primary residence. So here I was let down again and overly stressed. My husband then reminded me of Ruben helping us out with our loan as first-time buyers 20 years ago. At the time I thought the job might've been too big for Ruben. Well, turns out that Ruben Romero (senior officer) with Camino Real Mortgage Bankers had now grown from a small office in the city of San Fernando to two other locations (Sherman Oaks and Porter Ranch). Unlike the other officers, Ruben asked me to come in and patiently listened to my dilemma and eased my anxiety by going over a plan at the initial meeting. He said, "Your loans should have never taken over 60 days; they're not complicated files." He went over everything in-depth and I'm not going to lie but I didn't believe for one minute that he was going to get me out of this mess. At least not at the rates and time frame he was stating. I had nothing to lose so I signed up with Ruben. The BEST decision I ever made!!! The entire team at Camino Real Mortgage Bankers was sent from heaven to end my nightmare! They were ALL punctual, direct, calm, patient, HONEST, professional, ETHICAL, reliable, and did everything in a timely manner. Not only did they get me out of the hard loans and closed on time but with an interest rate that I never dreamed of. I also had them refinance my primary residence and again, great interest rate with ALL transactions done quickly and smoothly. I still pinch myself to make sure it's not a dream. They closed 3 loans so fast and mind you that's with the COVID-19 situation. Ruben and his team are the VERY BEST!! I can't say enough because they not only saved my homes which in turn saved mine and my husband's life and marriage. The stress was impacting our health and let's be honest we couples fight during times of financial stressors.

Worst company for a home loan/ refinance…read more Ruben Romero & Eric Romero = Con Artist. starts off by telling you what ever you like to hear to commit, Next starts the shady appraisal for $500 , which is "cash only". ( I did want to cancel but they had only 1 bad review, which brings me here to save you from the scam). ( which the they dogged the reviewer go figure why) The appraisal company called "Dan Goldberg Appraisal" equally as shady, Dan sets you're appraisal at lower value to make excuse for Ruben and Eric. Dan apprised my house 50k below value. how i know this a house across the street sold for 522k (attached photo of house across st), Dan apprised my house for 500k. the difference the house across the street is smaller in size and was under construction at time of sale (huge plywood nailed on outside of it). on a better note I'm working with a new mortgage company which instantly appraised my house at 550k, which is the normal price nothing special. all in all my loss ($500) is you're gain of knowledge, just you're regular family man here trying to make it without all these scammers around and raise a family. P.S. watch out for Star One Mortgage 707 N Maclay Ave *(818) 837-7240 same company. I hope this review works out for you,, don't waste you're time or money with this company.

​I cannot recommend Arash Gezerseh highly enough. Over the years, I have worked with him on two…read morehome purchases and two refinances, and he has been exceptional every single time. ​What sets him apart is his ability to handle complexity. In all four of our transactions, we faced different sets of challenges, but his work ethic never wavered. He consistently went above and beyond to secure the best possible rates and ensured that every single loan closed on time, regardless of the hurdles we faced. ​His dedication is truly unparalleled. In my own career, I have rarely encountered a professional this hardworking, reliable, and committed to their clients' success. If you are looking for a mortgage professional who will fight for you and get the job done right, look no further.

Arash was the absolute best! My wife and I were first time home buyers and Arash walked us through…read morethe process step by step. He was always available for phone calls and texts when we had any questions. He was super responsive and really worked with us to get the best deal possible.

Got a home loan thru them. Then the loan was 'sold' to the other company - that's fine, but this…read moremarks me becoming the client of the OTHER company. Legally I am not their client anymore, I am paying my mortgage monthly to the OTHER company and so on. And suddenly Alterra starts spamming my email with some HOMEBOT commercial spam emails. I instantly respond demanding to stop spam. I write exactly this: "Can you please stop spamming me I never gave permission for spam." What does Jaime from Alterra responds? No, he does not say "Hello. Sorry for bothering you, we will never send you commercial offers/email again. Have a nice day" - NO. He just sends me a dry response about such emails not being a spam. Nothing else. No 'excuse me', no 'we won't bother you again'. The company want to educate you, dear customers and (of course) continue doing their thing. I'm asking Jaime: "I dont know what are you trying to say. I receive emails from you and i never asked for them. As far as i know even the company i am paying mortgage now to is not Alterra. So how is this not spam?" This request was just ignored. I found 'unsubscribe', clicked it. Some time passes aaaand... they continue send this Homebot trash. I write to Jaime again, demanding to stop. OF COURSE a decent company would just say 'sorry, wont happen again'. But in this case Jaime just replied that I must find the unsubscribe button and go unsubscribe. Erm.. what? :) So Alterra seems to think that they have the right to send whatever trash they want, ignore your polite emails to stop it, try to educate you that you are wrong calling such unsolicited commercial mail a 'spam', then harshly go command you to go and unsubscribe :) While this obviously did not work in my case. So if you enjoy such ignorant approach to yourself as a client - choose them. P.s. Alterra, still waiting for that obvious "Excuse us, won't happen again" email from you. thanks!

On Jan. 17, 2022 The Northridge branch manager Jaime Tapia called me to offer his services in the…read morerefinance of my home. I was very clear when I told him that I DID NOT wanted my credit report ran, that I would provide him with the rating copy from Experian, my current bank statements and Income Tax returns. He assured me twice that he would not run the credit report. The next day, I received an alert from Experian about a mortgage company credit report ran on my accounts. I din't think it was from Alterra because the name of the company was Panorama Mortgage, I called the number provided and after a weird phone activity, the call finally was picked up by a woman, I explained my concern and she told me that my name was not on their system and that this was probably a fraud attempt. I called Jaime a few times and text him, finally he picked up my call, and asked a few questions about the number I called, the name of the company and the address of the company and finally admitted he running my credit report, then he told me that he had an approval, no appraisal, and will close by the end of February. I asked about the loan application and the Good Faith Estimate, he told me that they don't do "good faith" any more. After that, he would not answer my calls, rarely responding to my text and e-mails. On February 23, after many attempts to talk with him, he finally picked up my call and said that he almost didn't answer, he was going to a meeting and couldn't talk. Alterra and Panorama Mortgage seem to be on a quest to make as much money as they can, their target is the undocumented, the first time buyer and the people that have no experience with Real Estate. Jaime Tapia is a person without ethics, and will take advantage of everything at his reach to make as much money as he can. Loan Shark is his middle name. The fact that they don't disclose their rates and their charges is a good indication of their true intentions. they will rip you off. For some, they could be the only way to buy your first home, but it could also mean that the bank could foreclose and take your home back. THEY DON'T CARE. My name is Norberto Saldivar and hope that you would at least try with a different lender. Stay away from Jaime Tapia, wherever he goes.

I wish I could give ZERO STARS! I've been working with Millennial since the beginning of March…read more Have provided them with everything they needed throughout the whole process; everything was going smooth. On Monday, 4/26/21, I received an email from our loan processor stating he received the payoff statement from our current lender and everything would be finalized by Wednesday. After not hearing back, I emailed him on Monday, 5/3/21 asking for an update...no response. On 5/6/21, still not having a response from our loan officer, I receive an automated email stating we have new documents to sign. I log in to find a "Loan Denial". Tried calling, emailing...no response! I don't know how we went from "closing in 2 days" to "denial". Between the fact that they completely ghosted me and this last minute switch, I want it known what a shady company they are!

This is a joke of a lending company. They do not respond to emails or phone calls. We waited 3…read moremonths to see if our refinancing finally went through. We understood that yes rates were super low and they had a lot of work and COVID on top of everything. However, they had close to zero communication with us. It was ALWAYS us calling to follow up with them. They constantly left us in limbo with no answers. After chasing these people week after week, they finally make the sorry statement that we have to begin the entire process again from scratch because of their carelessness. I don't understand how they are still in business.