Juan Torres and his team are top notch and we send you all our blessings! Thank you for helping me…read moreget my wife into her dream house. Walter and Fanny Mojica

Thank you Alterra house loans!!! Juan and his loan partners…read moreare as good as it gets if you want a smooth mortgage loan process I highly recommend that you call Juan ,he has been extremely helpful by answering all of our questions and concerns thoroughly and we were able to receive final loan approval in two weeks super efficient super knowledgeable.him and his team gets the job done,And they will exceed your expectations just as he did to us. we are a client for life with Juan and his team and we will recommend him to all of our friends and family that are looking for home financing. Thank you so much for all the hard work! And keep it up! Thank you so very much

Sissy knocked it out of the park. Being a military family we've bought homes before and this was…read moreone of the smoothest closings we've ever executed. Her flexibility, tenacity and attention to detail was exquisite to include navigating the complex VA loan process. She didn't rest until every dollar was accounted for and allocated to benefit our position as much as possible. 10/10 if we buy again we're going to be calling Sissy!

She was on top of my entire just process and worked super fast to get me approved. As a first time…read morehome buyer, Sissy explained everything to me and made sure I had all the information I needed at all times. I was never waiting on her. If anything she was waiting on me! She was truly excellent to work with.

Just closed a challenging deal where Carla was the lender and it wouldn't have happened without…read moreher. Most lenders would've either moved to an easier file and just let this one sit in underwriting hell until it got declined. She seemed to thrive when things got rough or if the buyers weren't getting he what she needed. We also ran into other challenges and she went above and beyond what a lender would do. Both buyers were out of the country when signing loan docs and she worked her magic.

What can I say..... Carla is not just a wonder woman but she rules the Marvel super hero…read moreworld!!!! She went above and beyond from day 1 to closing our loan!! She advocates for her clients, she had super power follow through and even though she was busy, she is always on top.of things!! Ours was a challenging one, as I live internationally and on a completely opposite time zone, even through the challenges and red tape, she finds a solution! She is straight forward, no nonsense and can be perceived as tough but she is a softie and truly cares for her clients!! THANK YOU CARLA!! YOU are beyond amazing!!

Got a home loan thru them. Then the loan was 'sold' to the other company - that's fine, but this…read moremarks me becoming the client of the OTHER company. Legally I am not their client anymore, I am paying my mortgage monthly to the OTHER company and so on. And suddenly Alterra starts spamming my email with some HOMEBOT commercial spam emails. I instantly respond demanding to stop spam. I write exactly this: "Can you please stop spamming me I never gave permission for spam." What does Jaime from Alterra responds? No, he does not say "Hello. Sorry for bothering you, we will never send you commercial offers/email again. Have a nice day" - NO. He just sends me a dry response about such emails not being a spam. Nothing else. No 'excuse me', no 'we won't bother you again'. The company want to educate you, dear customers and (of course) continue doing their thing. I'm asking Jaime: "I dont know what are you trying to say. I receive emails from you and i never asked for them. As far as i know even the company i am paying mortgage now to is not Alterra. So how is this not spam?" This request was just ignored. I found 'unsubscribe', clicked it. Some time passes aaaand... they continue send this Homebot trash. I write to Jaime again, demanding to stop. OF COURSE a decent company would just say 'sorry, wont happen again'. But in this case Jaime just replied that I must find the unsubscribe button and go unsubscribe. Erm.. what? :) So Alterra seems to think that they have the right to send whatever trash they want, ignore your polite emails to stop it, try to educate you that you are wrong calling such unsolicited commercial mail a 'spam', then harshly go command you to go and unsubscribe :) While this obviously did not work in my case. So if you enjoy such ignorant approach to yourself as a client - choose them. P.s. Alterra, still waiting for that obvious "Excuse us, won't happen again" email from you. thanks!

On Jan. 17, 2022 The Northridge branch manager Jaime Tapia called me to offer his services in the…read morerefinance of my home. I was very clear when I told him that I DID NOT wanted my credit report ran, that I would provide him with the rating copy from Experian, my current bank statements and Income Tax returns. He assured me twice that he would not run the credit report. The next day, I received an alert from Experian about a mortgage company credit report ran on my accounts. I din't think it was from Alterra because the name of the company was Panorama Mortgage, I called the number provided and after a weird phone activity, the call finally was picked up by a woman, I explained my concern and she told me that my name was not on their system and that this was probably a fraud attempt. I called Jaime a few times and text him, finally he picked up my call, and asked a few questions about the number I called, the name of the company and the address of the company and finally admitted he running my credit report, then he told me that he had an approval, no appraisal, and will close by the end of February. I asked about the loan application and the Good Faith Estimate, he told me that they don't do "good faith" any more. After that, he would not answer my calls, rarely responding to my text and e-mails. On February 23, after many attempts to talk with him, he finally picked up my call and said that he almost didn't answer, he was going to a meeting and couldn't talk. Alterra and Panorama Mortgage seem to be on a quest to make as much money as they can, their target is the undocumented, the first time buyer and the people that have no experience with Real Estate. Jaime Tapia is a person without ethics, and will take advantage of everything at his reach to make as much money as he can. Loan Shark is his middle name. The fact that they don't disclose their rates and their charges is a good indication of their true intentions. they will rip you off. For some, they could be the only way to buy your first home, but it could also mean that the bank could foreclose and take your home back. THEY DON'T CARE. My name is Norberto Saldivar and hope that you would at least try with a different lender. Stay away from Jaime Tapia, wherever he goes.

Working with Zack was an absolute DISASTER! He completed…read moreabandoned me, the day I was supposed to sign loan docs! Completely unprofessional! Almost lost my EMD. Had to pay the seller an extra $1200, just to extend our escrow term. DO NOT HIRE ZACK. He can not be trusted!

Out of all the loan agents I've worked with, Zach was by far the worst. Communication was terrible,…read morehe couldn't convey information properly, and the entire experience was a headache. I wouldn't recommend him to anyone--unless you have endless patience, time to waste, and don't really care whether your loan gets approved or not. No value what's so ever

Thank you! Thank you! Thank you, Ruben!! What a fresh breath of fresh air to receive exceptional…read morehands-on-traditional service. Camino Real Mortgage Bankers are the best!! When I met Ruben I was certain that I will have to sell everything to survive because no one had been able to help me thus far. In November 2018, I started with a reputable loan broker/officer who owned the company. John was able to get me the funding I needed but also got me into a situation that was hard loans which closed Feb 2019. He promised me he would get me out of the loans the following year. The loans for the investment properties were at 10% and 8% for a one year term. To avoid penalties or a possible foreclosure, I started working with the same company in August 2019. He kept telling me the files are about to close at a 6% rate all the way up to Dec; totally stringing me along. By the end of Dec. 2019, I started to seek another company. I went with a very reputable firm that started off promising. Scott and his assistant told me they could close both loans in 30-60 days. I uploaded all docs on their portfolio and 3 weeks later they told me I would be better off getting an equity line through my primary residence. So here I was let down again and overly stressed. My husband then reminded me of Ruben helping us out with our loan as first-time buyers 20 years ago. At the time I thought the job might've been too big for Ruben. Well, turns out that Ruben Romero (senior officer) with Camino Real Mortgage Bankers had now grown from a small office in the city of San Fernando to two other locations (Sherman Oaks and Porter Ranch). Unlike the other officers, Ruben asked me to come in and patiently listened to my dilemma and eased my anxiety by going over a plan at the initial meeting. He said, "Your loans should have never taken over 60 days; they're not complicated files." He went over everything in-depth and I'm not going to lie but I didn't believe for one minute that he was going to get me out of this mess. At least not at the rates and time frame he was stating. I had nothing to lose so I signed up with Ruben. The BEST decision I ever made!!! The entire team at Camino Real Mortgage Bankers was sent from heaven to end my nightmare! They were ALL punctual, direct, calm, patient, HONEST, professional, ETHICAL, reliable, and did everything in a timely manner. Not only did they get me out of the hard loans and closed on time but with an interest rate that I never dreamed of. I also had them refinance my primary residence and again, great interest rate with ALL transactions done quickly and smoothly. I still pinch myself to make sure it's not a dream. They closed 3 loans so fast and mind you that's with the COVID-19 situation. Ruben and his team are the VERY BEST!! I can't say enough because they not only saved my homes which in turn saved mine and my husband's life and marriage. The stress was impacting our health and let's be honest we couples fight during times of financial stressors.

Worst company for a home loan/ refinance…read more Ruben Romero & Eric Romero = Con Artist. starts off by telling you what ever you like to hear to commit, Next starts the shady appraisal for $500 , which is "cash only". ( I did want to cancel but they had only 1 bad review, which brings me here to save you from the scam). ( which the they dogged the reviewer go figure why) The appraisal company called "Dan Goldberg Appraisal" equally as shady, Dan sets you're appraisal at lower value to make excuse for Ruben and Eric. Dan apprised my house 50k below value. how i know this a house across the street sold for 522k (attached photo of house across st), Dan apprised my house for 500k. the difference the house across the street is smaller in size and was under construction at time of sale (huge plywood nailed on outside of it). on a better note I'm working with a new mortgage company which instantly appraised my house at 550k, which is the normal price nothing special. all in all my loss ($500) is you're gain of knowledge, just you're regular family man here trying to make it without all these scammers around and raise a family. P.S. watch out for Star One Mortgage 707 N Maclay Ave *(818) 837-7240 same company. I hope this review works out for you,, don't waste you're time or money with this company.

Bijan Vaziri referred by one of my friend to me and I'm still in process to purchase a house, he is…read morevery professional and helpful to make the process easy and Smoothed. with my circumstances, base on my job, process is sophisticated, I just want to say thanks to him and truly recommend him to all friends and family.

Very professional. The best experience I had in the process…read moreof getting a mortgage loan. They made it for me very fast and easy. It was over my expectation. I definitely will work with them again and again. I introduce him to my friends who are trying to buy a house as well. I received the best service.

Kayla ! I can't thank you enough for making my dream a reality. As a first time home owner this was…read moresuch an intimidating experience but thanks to you I was able to get my dream condo in such a short amount of time. Thank you for all your support and for always answering any last minute questions. Made my experience so easy! Thank you, you have a life long client

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.