Our experience hasn't been that anything bad has happened with the actual products they've installed.... when they've installed anything at all, that is. Everything looked very slick and very shiny when we found them through the home and garden show, but the actual experience we've had has been quite poor. The salesman who was assigned to us seemed very earnest and very hard-working, but I don't think that he actually had any backing from his company when it came to fixing the issues we had problems with.
While installing installation, one of the workmen stepped on the sheetrock in our ceiling, causing a large crack. That should maybe have been a warning, but we figured it was just an accident and that we'd wait until the work was done and then address the crack.
Then our HVAC died. We'd contracted for a brand new unit with these guys weeks before this point, so we went "Okay, let's just ask them if they can move up the installation date. We had NO word from them for weeks except whatever we could bother out of the salesman who sold us the system, and the sense I got from him is that the company itself wouldn't bestir itselves on our behalf. We wound up acquiring two window AC units for ourselves and our roommate to try to survive, with no help at all from the company.
This, mind you, while people were literally walking into my wife's place of work on multiple occasions and cheerily informing her that they could have a new HVAC unit in by the end of the day. (She works in a pawn shop, so contractors are always coming in and out to pawn tools or look for good ones.)
We actually haven't even started the solar work, in part because there was just too much going on, and in part because my wife and I have been so exhausted since negotiating Texas in July without a functioning HVAC is no picnic, so canvassing the neighbors to notify them about solar hasn't been our priority. Without notifying them, the work can't proceed. I'm not sorry, in retrospect, that we've been slow on the ball there.
After this experience with the HVAC, and after finding other negative reviews, I don't think we'll be installing it, either. Jeeeeeesus. read more