Simply the BEST pest control company to do it! I work in the Food Safety industry and have known…read moreMatthew Keller for over 7 years now. Being in the industry for 30 years plus, I can say Matthew is the best at what he does. The food industry is very challenging and that is exactly where Keller Pest shines. Obviously, warehouse settings are under alot of pressure and inherit pests from trailers, other facilities or other factors outside of our control. Our management team was so worried that this issue was going to cause our customer to pull the account from us, but with the professional actions of Keller Pest, the issue was eradicated within no time flat. Matt uses a program which we in the food industry refer to as IPM ( Integrated Pest Management ) which a science based decision making process that only a few live by in this field. From finding the root cause of entry and performing a detailed investigation our team was able to work with KP on a simple plan ( cost effective) to remove the pests and sustain a pest free facility. Working with our customers is key, Matt is the spokesman for our company in regards to Pest Control and will sit with our clients or join Teams Meetings to explain his programs and offer suggestions on any topic related to this field. This allows me and my team to focus on our day to day jobs and we leave the floor to him to display his efforts. Whether its a 3rd party Audit from the government, customer, or AIB International, Matt is always there to explain his programs in full detail with no hesitation whatsoever. I call him all of the time for his opinion on certain situations that may arise, and I would swear I feel like his only client. Never felt like I was asking a dumb question or being a bother, he is such a professional, polite and caring person. Thank you Matt for assisting in keeping our food warehouses at a AA BRC rating and supporting our team. Simply put, let Keller Pest do the rest! A special shout out to his team leaders, Brittani and Ed who play a key role in the success of KP. If you need residential work done, as well, give them a call!

responsive and professional. Fixed our problem. Expensive, but so was the company I used before…read morethem. Guaranteed the work for 60 days, which is nice.

These guys are great! Had a problem with ground bees attacking me while mowing. We tried to get rid…read moreof them without killing them but after several attempts it wasn't working. Still getting stung. I am allergic and one sting will leave its affects for almost a week. We called a few pest control businesses, one in Conklin wanted $95 just to come and assess the situation. Then called Answer Pest Control, they were willing to come out that day and take care of our bee problem for a few dollars more than an estimate from the place in Conklin. The guys, after digging up the in ground hive, replaced the dirt, raked the area and planted seed. Very meet and clean. I would highly recommend them.

We had an ant issue so I called to check pricing. They were not only the most affordable by far,…read morethey had excellent customer service. They thoroughly explained their product, quickly returned phone calls, and were able to complete the service with in 24 hours! I highly recommend!.

Dora is absolutely the best! Even without having formally received the job, she immediately started…read moreassisting by useful text messages in analyzing my situation, and giving me tools to decide what course of action to take. All this without confirmation from me that I even planned on for sure engaging her services! Her incredible willingness to help landed her the service call, and she showed up in a moment's notice. Upon arrival, she got to work and analyzed the specimen using tools in her hand to diagnose the situation. She eventually shared with with me the her diagnosis and guided me on how to remedy, careful to point out what I can do myself without her further services and where she might be able to add value. I was so impressed by her knowledge, her willingness to help, her strong business ethic, and her great attitude that I will share her contact information with anyone that asks if I know a good exterminator (not to mention use her again myself if needed)!

Dori, the owner of the business had us sign and pay ahead on a contract for 6 months of rodent…read moreprotection of our off grid camper for last winter and then did not show up for the last three months of the contract which left our camper unmonitored and overrun with mice. I fired her for breach of contract. She promised to pay us for the 3 months she did not show but she never paid us, giving excuses after excuses about why she failed to pay us back. She caused us harm and grief and lied repeatedly. I am suing her in small claims court and hope to save others from experiencing what happened to us. She was slick with her talk and is a real con artist.

Horrible customer service. Matthew Keller and Thomas Doyle, who are both managers for the…read moreBinghamton area, left me with an incomplete service. After three months of trying to get a hold of someone and being ignored I finally threatened to cancel my services and asked for a refund and they all of a sudden came back to finish their job. When the job came out extremely unappealing to the eye, they then told me they were not responsible for the appearance of their work. They left loose concrete all over my driveway. They did an awful job! Save yourself the headache and hire else where!

This review really refers to Terminix as a national chain. Unfortunately this particular location…read morehappens to be the local shop that serviced me and they're going to receive the review. My experience with Terminix started about a year ago when I got a nasty flea infestation in my apartment. All of my other options failed to deal with it so I called an exterminator. First off they set several appointments for the initial consultation and no one ever showed up to them. In fairness this was during the flood and the area was a mess. However, their customer service reps should not have set up appointments that their exterminators could not keep due to road conditions etc. I persevered and gave them the benefit of the doubt. They came and treated the place and the fleas were gone. This was great. I agreed at the time to sign up for a one year recurring service contract. This was not so great. The problems with this started almost immediately. They would come every three months after the initial treatment to retreat the premises. Each time they set up an appointment on a day that was not convenient to me due to my work schedule. I would call and attempt to reschedule. I would offer them three or four alternative dates that the service could take place on and each time they were unable to accommodate any of the different dates. So for the duration of the contract I received "service" to the exterior of the apartment when I wasn't home. The problem I have with that is I was told several times they couldn't provide exterior service because this is a joint occupied residence and the other tenants in the rest of the apartments had not provided such authorization. So as I wasn't home and they couldn't perform the services they claimed they performed I have no idea what I paid a service fee every three months for the past year for them to do. On top of the scheduling issues Terminix unbeknownst to me placed my credit card information into a recurring payment account. I never authorized them to do this and to the best of my knowledge the initial paperwork I signed never authorized them to do this. Luckily for me the credit card they had on file was canceled and none of the unauthorized payments ever went through. I even specifically called and spoke to them about this the first time they attempted it and told them I never authorized this and they were not to do it again. Three months later I received a call from them complaining that they attempted to take an automatic payment and it was being refused because my card was expired. So despite me telling them I did not want them doing this and it wasn't authorized they still did it anyway. Several times I complained about the service I was receiving and the rep on the phone really didn't seem to care. They were much more concerned about when I was going to pay them what I owed them. That was pretty much the response I got each time "Sorry sir, when can you pay us this balance?" Overall, they got rid of my fleas but that's about all they managed to do for me. I want to be clear here I don't blame the people at the local depot. My interactions with them were always professional and courteous when I saw them. I blame instead the atrocious customer service I received at the corporate level. In short if you need a professional exterminator look elsewhere and save yourself aggravation and money.

Prompt and nice people Carl and his partner. Removed bat quickly and casted away. Have reccommended…read moreto relatives for future problems problems

From the owner: We are a small independent, veteran owned pest control company located in Owego, NY. We have 25+…read moreyears' of experience. We take care of your pest control issues not advantage of it.

The individual dispatched to cover an appointment was a salesman--not a "technician"--and an…read moreunkempt chap and an individual who lacked product knowledge. His tone was both unprofessional and disgraceful. If you would like details please contact me at fransantangelo@aol.com and I will provide you with a link--I assure you, not spyware or a deceptive link--with a full accounting. If you'd like, I can share the details in an email. Although Ehrlich may offer expert technicians, it would appear to me that the first individual to appear at one's doorstep is a commissioned sales rep. Trained, is a matter up for debate. The fellow's conduct and character conducting my inspection was both suspect and underhanded. Ehrlich's call center agents were both professional and knowledgeable. It is noteworthy to point out that all (national) customer representatives had accurate information and were compatible with one another. In sum, they disputed i.e. struck down the salesman's pitch. I filed a complaint with the Johnson City, NY office; however, (and had posted this review on their site, yet, to date it has not been posted) and have not heard back from them re, among other things, that salesman's conduct. Date of appointment was 10/04/17 Posted 10/20/17 12:15 p.m. ET (On Ehrlich's website) Posted 10/22/17 8:19 p.m. ET Here

DO NOT RECOMMEND I scheduled Erhlich Pest Control for my…read morehome in PA. I flew into Newark Airport and drove three hours to my home the night before my confirmed appointment. I received a call from the technician at the time of my appointment saying he could not come to my home because we were out of his service area. This is completely absurd and horrible customer service. They obviously knew my address when I made the appointment. Extremely disappointed with this company! If I could give zero stars I would.

These guys have treated for bees and did a good job that we called them back for mice. Matt pointed…read moreout areas of entry and tasks we could do and a few options they could do. They were showed up when expected. More importantly when we had a communication issue on what we were paying for, they worked with us to make it right. Mistakes happen and i gauge a good service provider with how they handle situations. These guys did good. We recommend them to others and would hire them again.

We called John at Wildlife Resolutions, Inc. when we heard rustling in our walls and discovered…read morewhat looked like chipmunk nests in our insulation. From the start, we were reassured by John's professionalism and obvious expertise. At every stage of the process, he let us know what he was finding and what our options were for dealing with it. He made recommendations (which we took) but left all decisions about modifications to our house and the fate of the animals he trapped up to us. He performed a thorough assessment of our property: inside and out, roof to foundation. He identified evidence of chipmunks, mice, and flying squirrels, and found their points of entry. He developed a plan, in consultation with us, for trapping the animals who were making their nests within our walls while leaving the innocents in the yard alone. John set several live traps, and over the course of about a week, caught a few chipmunks and determined that the flying squirrels had long since left their nests. He gradually closed up all their points of entry, found the exit trails of the mice, and closed those up, too. John guarantees his work for a year, but he's left us confident that our house is clear of all unwanted critters, and will remain so. John has been a pleasure to work with: friendly, informative, humane, patient, and responsive. We absolutely recommend Wildlife Resolutions, Inc.

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless…read moreto say this has been the worst experience. It's been 2 months since the service, and the problem still exists. I have called many times over the last 3 weeks, and get the same run around. I would not recommend using this company. I have spoken with local branch and corporate nothing has helped.

My husband and I were quarantined due to Covid. Out of the blue, we received a bill for $179 for…read moreservice rendered. My husband called to question the service because, 1) we were here the entire week they claimed to have rendered service, 2) there was no indication whatsoever that anyone came (we would have seen them since we were home, and 3) someone always comes to the door to ask if we want inside treatment. No one came to the door. My husband called and talked to the "manager," who was not nice. He said his employee told him he had in fact sprayed that day, service was done, and we were responsible for the bill. There is no way we will pay the invoice and going forward, we will not recommend Terminex. This is a very mismanaged company.

I wish I could give this pest control company zero stars. Do NOT. I Repeat DO NOT do business with…read morethis Pest Control Company. The owner, Doug Ritter, is the epitome of absolutely horrible customer service. He literally called my husband and myself liars and hung the phone up on me! We are out over $300 for an ant infestation in our home that he could not resolve. He does not honor his contract. We had to enlist the services of Burke Pest Control, who resolved the problem. They are absolutely outstanding! I highly recommend them.

From the owner: The Bug Killer is a pest control company in business since 1958 serving the greater Binghamton, NY…read morearea with residential and commercial pest management services. Owner Douglas Ritter has over 32 years of experience as a professional bug and pest exterminator. We are Quality Pro and GreenPro certified. You do not have to worry about any contracts or monthly obligations and we guarantee results with a 6-month minimum (ask for details). If you pay cash at the time of service, receive $20 off! As Binghamton's oldest locally owned and operated exterminating company, you can expect high-quality services at affordable prices. We are certified and insured in New York and Pennsylvania as well as certified in Public Health. Our professionals use federal EPA and NYS DEC registered products, which pose no significant health or environmental risks. The safety of you and your property are our main concern.