Critters Pest Control is a small privately owned company, and is the best we have ever used. Tyler…read morehas been our exterminator for at least 8 to 10 years on a monthly basis during the warmer months. He is a gentleman, gets results, and is very reasonably priced. if you give him a try, we don't believe you will be disappointed!

These guys have treated for bees and did a good job that we called them back for mice. Matt pointed…read moreout areas of entry and tasks we could do and a few options they could do. They were showed up when expected. More importantly when we had a communication issue on what we were paying for, they worked with us to make it right. Mistakes happen and i gauge a good service provider with how they handle situations. These guys did good. We recommend them to others and would hire them again.

We called John at Wildlife Resolutions, Inc. when we heard rustling in our walls and discovered…read morewhat looked like chipmunk nests in our insulation. From the start, we were reassured by John's professionalism and obvious expertise. At every stage of the process, he let us know what he was finding and what our options were for dealing with it. He made recommendations (which we took) but left all decisions about modifications to our house and the fate of the animals he trapped up to us. He performed a thorough assessment of our property: inside and out, roof to foundation. He identified evidence of chipmunks, mice, and flying squirrels, and found their points of entry. He developed a plan, in consultation with us, for trapping the animals who were making their nests within our walls while leaving the innocents in the yard alone. John set several live traps, and over the course of about a week, caught a few chipmunks and determined that the flying squirrels had long since left their nests. He gradually closed up all their points of entry, found the exit trails of the mice, and closed those up, too. John guarantees his work for a year, but he's left us confident that our house is clear of all unwanted critters, and will remain so. John has been a pleasure to work with: friendly, informative, humane, patient, and responsive. We absolutely recommend Wildlife Resolutions, Inc.

Joshua phoned ( 3 days after I had left a message, so I was a bit surprised, but pleased to hear…read morefrom him) to ask about our bee problem, and said he would be here between noon and 1:00 the same day. He showed up promptly, had a look, and gave a reasonable estimate, but suggested an alternative, much less expensive, solution from another company in the area. We sincerely thanked him for his advice, freely and promptly given. With luck, we should not need to call him again, but I would not hesitate to do that.

I gave him one star for responding to my call at 5 something in the morning. When he came to my…read morehouse I was standing outside with my dog and had a blanket over my head and covering my body as well. I called the Oneonta troopers and they could only give me his number and Putnam pest control number. I called Putnam first but could not get a hold of anyone there so I called Joshua. By this time it was about 5:30 am. He answered the call right away. I explained that I had a bat in my house and had taken the necessary steps to try to get it out but was unsuccessful. He asked me if I was sure if the bat was still in the house i replied yes its still in the house. He said ok and asked where I lived. I told him the city and he said that it was going to be about $150 for him to come out. I said that it was fine and that I would pay what ever. He came to my house and when he arrived I explained where I saw the bat last and where I thought it was. He looked around my living room and around my family room. He looked behind my blinds and my curtains downstairs. He looked at the stairs but did not go upstairs and look up there. He came back out and said that by now the bat is sleeping. Then he said that the time to call him would have been when the thing was flying around not after as if he was scolding me. Then he said that when I got comfortable back in the house if the bat flies again to call him. I became very upset that he was going to leave with out looking for the bat further. I told him there was no way that I could get comfortable with a bat still in my house and then he tried to tell me that I would have to get comfortable in the house and I told him that there was no way that I could sleep with a bat still in there. Then he said if the bat comes out to call him. I tried to explain that I didn't want to go back in my house. I would rather take my dog and sleep in the car. He said "no, you have to get comfortable in the house because then how are you going to know when the bat flies". Although he made sense i was way too petrofide to be in my house. Then he said that I did not need the blanket over my head. He was really rude. He said let me go get my business card for you. I started to cry because this bat was still in my house and he was going to leave. He came back from the car and handed me his business card. He tried to show me the vent that goes to my attic and show me the bat poop. Although I listened I didn't want to hear it because this bat was still in my house and that's what I was more worried about. He tried to tell me that this is what he does for a living and then asked what I did for a living. I became really upset and said it didn't matter. He got angry and started to leave. I said well what do I owe you and he said nothing. He got in his pick up truck slammed the door and left. I clearly was awake all day and stayed in the kitchen. 9:39pm. came and the bat began to fly again in the house. I called Joshua again and he didn't answer so I left him a message. About an hour later I called again and left another message. He still didn't answer me. Called again at like 11:18pm. this time I was hysterically crying and left him a message begging him to please come and get this bat. He ignored me again. Called him again at like 12:13am still crying again begging him to come and again got ignored. Then I called back at like 12:45am and realized that he had blocked me from calling so I started calling him back to back. IF YOU OWN A BUSINESS YOU SHOULD NOT BLOCK YOUR CUSTOMERS. THAT IS BAD BUSINESS. I'm also going to call the better business bureau and report him. I am seriously traumatized from the ordeal. Do not call this guy. Finally, after three hours of calling him and not getting a response I realized that I was on my own. Really bad business.

Literally the best! Called for the removal of a bat we found in the basement, he came out literally…read morewithin the hour and got it take care of for us! Took him about 2 minutes and he was in and out! Quickest service ever, kind gentlemen, wonderful service!

Tom is very fast and courteous for a good value. He knows his critters. When wildlife is bugging…read moreyou, I strongly recommend to contact Tom big or small he gets rid of them all

Dora is absolutely the best! Even without having formally received the job, she immediately started…read moreassisting by useful text messages in analyzing my situation, and giving me tools to decide what course of action to take. All this without confirmation from me that I even planned on for sure engaging her services! Her incredible willingness to help landed her the service call, and she showed up in a moment's notice. Upon arrival, she got to work and analyzed the specimen using tools in her hand to diagnose the situation. She eventually shared with with me the her diagnosis and guided me on how to remedy, careful to point out what I can do myself without her further services and where she might be able to add value. I was so impressed by her knowledge, her willingness to help, her strong business ethic, and her great attitude that I will share her contact information with anyone that asks if I know a good exterminator (not to mention use her again myself if needed)!

Dori, the owner of the business had us sign and pay ahead on a contract for 6 months of rodent…read moreprotection of our off grid camper for last winter and then did not show up for the last three months of the contract which left our camper unmonitored and overrun with mice. I fired her for breach of contract. She promised to pay us for the 3 months she did not show but she never paid us, giving excuses after excuses about why she failed to pay us back. She caused us harm and grief and lied repeatedly. I am suing her in small claims court and hope to save others from experiencing what happened to us. She was slick with her talk and is a real con artist.

Very quick response and came out the next day to help with our bee problem. They explained the…read moreproblem and how we can remedy it. Price was reasonable and assured me that if we have more issues they will guarantee it

I had used Burke Pest Control twice in the past. I called this year and asked what the price would…read morebe, and was told that even though they had been to my house twice before, they would need to have someone stop by to give an estimate. I was told that it would most likely be within $50 of the last price. When the technician arrived, he gave a price that was a $100 increase over the last price. I told him that I wasn't paying it and I wasn't interested. He called his manager and he wouldn't do anything on the price. Today, I got a call from Burke saying that I owed them for a service fee and they will turn me into Collections, which will hurt my credit score, if I didn't pay. This experience should make you want to steer clear of Burke!

Albrightsville Pennsylvania / Towamensing Trails: We received carpenter ant treatment and invoiced…read morefor $371...provided debit card payment for that amount and charged $398.71 ...."late fee"...not mentioned when paying... discovered upon receipt of 'revised' invoice the following day, post authorization of $371and balancing chkg acct!....not only inappropriate but illegal.....BEWARE; WILL NOT BEING USING THEIR SERVICES AGAIN... OBVIOUSLY!!...and what was with the $21 'guarantee'...why is there a charge for a 'guarantee'...and again, omitted item

All my bed bugs are dead! I am no longer being bit-up while I sleep. They did a great job with…read moretheir Green Man Lemon Bomb solution. The technician was very thorough and very knowledgeable. They answered all my questions and helped me understand the process. I chose them because they use all natural products. Should I have any other critter issue, I would not hesitate to contact them again. THANK YOU! THANK YOU!

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless…read moreto say this has been the worst experience. It's been 2 months since the service, and the problem still exists. I have called many times over the last 3 weeks, and get the same run around. I would not recommend using this company. I have spoken with local branch and corporate nothing has helped.

My husband and I were quarantined due to Covid. Out of the blue, we received a bill for $179 for…read moreservice rendered. My husband called to question the service because, 1) we were here the entire week they claimed to have rendered service, 2) there was no indication whatsoever that anyone came (we would have seen them since we were home, and 3) someone always comes to the door to ask if we want inside treatment. No one came to the door. My husband called and talked to the "manager," who was not nice. He said his employee told him he had in fact sprayed that day, service was done, and we were responsible for the bill. There is no way we will pay the invoice and going forward, we will not recommend Terminex. This is a very mismanaged company.