1 year later and still struggling and at my wits end with how Terminex schedules appts without…read moreconfirming the appts with you, then shows up when you're in work, etc. On June 4th I let the technician know I needed to be put on their schedule WITH CONFIRMING APPT WITH ME BEFORE COMING as "I have wasps outside & something going on again in sunroom ceiling, not sure what bug ‍ this time -- & as always, check cellar - traps, etc." Reply back from technician, "somehow you missed a quarterly service and I wasn't able to put you on the schedule without an additional charge." My reply back: "Because their last appt, they never told me their plans of coming until the night before & I wasn't here when I believe they got here the following day -- probably why. This has been an ongoing problem since I committed to Terminex service and why the manager Josh told me to schedule through him & not the main number as this is a recurrent problem with Terminex scheduling department. This has been an ongoing problem for me for over a year now. I never scheduled their last appt & let them know that. I had let my dogs out as well when I got home from work that morning & was so worried they had got here and treated property without me knowing, and let them know this too. I am going to have to find another service if this continues to happen". Technicians reply --"Okay, I'll talk with my manger when he gets back tomorrow. I'll have to schedule a different tech to go out to you." -- THAT WAS MONDAY (6/8/26), IT IS NOW FRIDAY (6/12/26) AND NO TEXT, CALL BACK NOR RESOLUTION. I have sent multiple pictures of the inside of my ceiling "snowing" insulation down around the ceiling light onto my couch, floor & dogs! PILES of insulation found that has fallen down by the time I arrive home from work. Also placed a call to the main customer service number who has forwarded this issue to the service department "who will call me within 24hrs". Beyond frustrating -- after paying initally over $5,000 to initiate this service a Terminex salesman sold to me 2 winters ago, $70 ongoing monthly auto payments and $500 to renew this service this past December 2025. And then be told I may have to be charged for a technician to come and address an existing rodent, wasp, possible termite situation for months now BECAUSE TERMINEX SCHEDULED A QUARTERLY APPT WITHOUT COMFIRMING APPT WITH ME UNTIL THE *NIGHT* BEFORE VIA TEXT, SHOWS UP THE NEXT MORNING AND I AM AT WORK !!! And I should be charged an additional fee for them to come now to address ongoing pest(s) issue for months?!

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless…read moreto say this has been the worst experience. It's been 2 months since the service, and the problem still exists. I have called many times over the last 3 weeks, and get the same run around. I would not recommend using this company. I have spoken with local branch and corporate nothing has helped.

These guys are great! Had a problem with ground bees attacking me while mowing. We tried to get rid…read moreof them without killing them but after several attempts it wasn't working. Still getting stung. I am allergic and one sting will leave its affects for almost a week. We called a few pest control businesses, one in Conklin wanted $95 just to come and assess the situation. Then called Answer Pest Control, they were willing to come out that day and take care of our bee problem for a few dollars more than an estimate from the place in Conklin. The guys, after digging up the in ground hive, replaced the dirt, raked the area and planted seed. Very meet and clean. I would highly recommend them.

We had an ant issue so I called to check pricing. They were not only the most affordable by far,…read morethey had excellent customer service. They thoroughly explained their product, quickly returned phone calls, and were able to complete the service with in 24 hours! I highly recommend!.

Dora is absolutely the best! Even without having formally received the job, she immediately started…read moreassisting by useful text messages in analyzing my situation, and giving me tools to decide what course of action to take. All this without confirmation from me that I even planned on for sure engaging her services! Her incredible willingness to help landed her the service call, and she showed up in a moment's notice. Upon arrival, she got to work and analyzed the specimen using tools in her hand to diagnose the situation. She eventually shared with with me the her diagnosis and guided me on how to remedy, careful to point out what I can do myself without her further services and where she might be able to add value. I was so impressed by her knowledge, her willingness to help, her strong business ethic, and her great attitude that I will share her contact information with anyone that asks if I know a good exterminator (not to mention use her again myself if needed)!

Dori, the owner of the business had us sign and pay ahead on a contract for 6 months of rodent…read moreprotection of our off grid camper for last winter and then did not show up for the last three months of the contract which left our camper unmonitored and overrun with mice. I fired her for breach of contract. She promised to pay us for the 3 months she did not show but she never paid us, giving excuses after excuses about why she failed to pay us back. She caused us harm and grief and lied repeatedly. I am suing her in small claims court and hope to save others from experiencing what happened to us. She was slick with her talk and is a real con artist.

Simply the BEST pest control company to do it! I work in the Food Safety industry and have known…read moreMatthew Keller for over 7 years now. Being in the industry for 30 years plus, I can say Matthew is the best at what he does. The food industry is very challenging and that is exactly where Keller Pest shines. Obviously, warehouse settings are under alot of pressure and inherit pests from trailers, other facilities or other factors outside of our control. Our management team was so worried that this issue was going to cause our customer to pull the account from us, but with the professional actions of Keller Pest, the issue was eradicated within no time flat. Matt uses a program which we in the food industry refer to as IPM ( Integrated Pest Management ) which a science based decision making process that only a few live by in this field. From finding the root cause of entry and performing a detailed investigation our team was able to work with KP on a simple plan ( cost effective) to remove the pests and sustain a pest free facility. Working with our customers is key, Matt is the spokesman for our company in regards to Pest Control and will sit with our clients or join Teams Meetings to explain his programs and offer suggestions on any topic related to this field. This allows me and my team to focus on our day to day jobs and we leave the floor to him to display his efforts. Whether its a 3rd party Audit from the government, customer, or AIB International, Matt is always there to explain his programs in full detail with no hesitation whatsoever. I call him all of the time for his opinion on certain situations that may arise, and I would swear I feel like his only client. Never felt like I was asking a dumb question or being a bother, he is such a professional, polite and caring person. Thank you Matt for assisting in keeping our food warehouses at a AA BRC rating and supporting our team. Simply put, let Keller Pest do the rest! A special shout out to his team leaders, Brittani and Ed who play a key role in the success of KP. If you need residential work done, as well, give them a call!

responsive and professional. Fixed our problem. Expensive, but so was the company I used before…read morethem. Guaranteed the work for 60 days, which is nice.

Jason was very patient and very informative with mom's bug problem. He went above and beyond.read more

Great service, most reasonable price. We called Sylvander for a problem with yellow Jackets in the…read moresoffit of our roof, and he came within 3 hours to eliminate them. He was prompt and very efficient, as he arrived with all he needed to get the job done, and did not need to 'talk now and come back in a couple of weeks'. He also sprayed to make sure we had no other wasps or nests in either of our buildings. He was careful not to damage the plants beside the house, and there was no unpleasant smell from the products he used.

Critters Pest Control is a small privately owned company, and is the best we have ever used. Tyler…read morehas been our exterminator for at least 8 to 10 years on a monthly basis during the warmer months. He is a gentleman, gets results, and is very reasonably priced. if you give him a try, we don't believe you will be disappointed!

I'm so happy! I called Big R&J and a real person answered the phone. She was very pleasant and…read moreunderstanding. I made the appointment and they're coming Monday.

Had to call them after a an infestation of black carpenter ants hit our house. Upon arrival the…read moreexterminator quickly ascertained where the colony was coming from (bulk mulch used by a landscaper) and showed me additional colonies. He explained exactly what he would do and what results to expect in the coming days. The did and excellent job at a fair price. Would recommend them.