Do not deal with this company. I was rudely engaged and hung up on by a lady named 'Annette' and for no good reason. I was simply asking if their company were the ones to install our existing system (we bought our home 3 years ago) and a neighbor referred us initially so we thought it might be them. Annette said "we have no way of looking that up, the owner had a different name" so I replied "you can't look it up by address?", she said no, I made a comment about the Database system being limited they use, and she rudely called out my statement as inflammatory (it wasn't, I am just a frustrated homeowner trying to find out who installed my system, and I work with databases so I just made that comment in that context.) and then hung up on me. A customer that wasn't even engaging in any complaint...I was TRYING TO SECURE SERVICES!!
So basically unhelpful and they were rude and hung up on me. Likely the owner's wife or some thing like that. I tried to call back to explain my context and apologize, it went to voice mail so I left a message not as nice as if they would have been professional and answered.
We have contracted a company that has a good reputation and still knows what customer service IS to do the work. Every person on our hill of 100+ septic tanks will know NOT to call Enviroclean...if they can't even deal with a customer on the phone without being rude (when that customer was simply trying to find out the answer to a question, and NEEDED the darn service) someone else will get that money.
Customer service fail, superior attitude from someone that pumps waste for a living, it surpasses my threshold for dealing with a rude business owner/representative when I don't have to. read more