Envera has stepped up their game on the service end. My two regular service technicians, Joey and Cole are great to work with, as well as Milangela, their service manager. My only remaining gripe is that there can be a delay in getting non-typical repair parts, which I would consider a procurement issue rather than service. read more

I haven't seen customer service like this since before I retired and it was me giving the service to my clients. Corry Kalkbrenner wasn't just responsive, he actually followed up with my 1st request within 2 hours. He returned my call when he saw a missed call. He jumped off a call he was on to catch my call. He solved my issue. So impressed. read more

Repeatedly over years of this contract they continue to be 100% inept. DO NOT get into business or sign a contract. For 6+ years Envera has let us down. Their representatives are not qualified and their app does not function properly. read more

the system it is really BAD as you add to the driver name and the company Uber and Lyft. the keep the driver waiting like 5 months and they still call to verif. read more

I have worked with Connie Plueckhahn on two complicated new amenity center projects in master planned communities and her customer service, attention to detail, and overall problem solving abilities can not be rivaled! Throughout these projects she was a true partner and team member and made the process go flawlessly. I can't not say enough praise for Connie and suggested you pick her for your next project! read more

I work at Latitude Margaritaville Watersound, and we have a very in-depth system in place. Cory Kaulkbrenner is always on top of everything. Not only is his work ethic remarkable, but he is also extremely customer-oriented and always willing to go above and beyond to ensure things are handled properly. ENVDRA has been a pleasure to work with, and their professionalism and attention to detail truly stand out. Highly recommend! read more

So, I personally have only had two issues with the Envera system, but others in my community complain about it daily. I have to say I worked to get this system into the community I live in to help with cost, as live guards cost a great deal more, we would have loved to keep our in person guards but the other residents would NOT pay the additional cost to keep them. Up until 3 weeks ago when the Envera system went offline, my family and friends was happy with the system. However now that we have had Envera for 3 years, the headaches it has created, I would not suggest this system to other communities. I think one of the main issues is they do not work well with the HOA Boards, they just want to come in and handle everything, and that's not how the rest of the world works. Communication is lacking greatly, and you never get the same answer twice. I know they have a new CEO now, maybe her can right the ship, but I believe my community is looking a different solutions. read more

Terrible system. There are always problems. Enerva is not reliable. You will have one problem after another. Do not waste your time and money. read more

Envera is the provider we trust for exceptional products and services. Working with our representative in Texas, Bill McNabney, has been an absolute pleasure. I highly recommemd this company. read more

We have three entries with Envera managed gates. In any given week at least one of them is stuck wide open or laying on the ground. At this writing, two of the three entries are entirely open. They apparently lack the ability to detect an issue from their monitoring location. Notifying anyone is a wasted call given the frequency of downtime. read more

9/23/24 Still Having issues. Most residents are not happy with this gate system. It has been nothing but multiple kiosk issues, loop issues, arm issues. It's been almost two years of this. read more

Worst security system I've ever seen. Long delays and frequent downtime. The system was down for almost a month without explanation. And now it's down again. Worthless. read more

ZERO STARS. MINUS-LESS-THAN-ZERO STARS. Hardly a week goes by that it doesn't malfunction. I'm in a 55+ community. Just recently it was completely non-operational for just shy of 3 weeks! Every entrance! None of the residents' car decals that have been issued since October 2024 work at all. None of them. Each of those residents has to wait at the guest entrance to put their drivers license in the machine - every time they want to enter their own community where they live and pay Envera fees! And NOW, it's gotten even more interesting! Decals prior to October 2024 that always worked before now just randomly sometimes work, sometimes not. Yesterday there were TEN residents' cars backed up at the Envera gate waiting to get entry into their own community because a resident whose decal has worked for years suddenly found themselves stuck at the gate that no longer opens for them. The guy had to ask 10 people to back up. RUN AS FAST AS YOU CAN FROM ENVERA. read more

Poor service. System down for ten days with no explanation. Unresponsive to issues. Kiosk is not user friendly.

Envera serves our community, but for an entire week now , with no end in sight, no communication with anyone, no news about what is wrong and when a solution will be found, our community is without working gates. This company really is terrible. I would give a zero star's review if I could. read more

It has been 3 weeks without their services and no fix insight. Our community just went with them and they have no fix to timing of having their system back up and running. Stay away from them. Just bad. read more

We've had their system since late December and they have not worked. Gates are wide open.

I reported to Envera that my driver's license was not returned by the scanner at the back community gate (1600 homes). They said that they would investigate and get back within 48 hours. I returned the call to them after that amount of time, only to discover that they were not going to do anything at all. They claimed that they lost 'the tapes' that would help them try to investigate the incident. I have posted to our community association suggested improvements on how Envera might setup the scanner and gate systems. Given the negative reviews on this company, I would be surprised if there were any changes. read more

Horrible customer service, turn people away that it added to guest list. Constantly crashing. Operators are hit or miss, some are rude and some are ok. Works golf village Florida. read more

What can improve is replacing them with a competent company that does experience systems failures that includes security gates and clubhouse fobs In terms of stars they get 0 though Yelp requires one as a minimum read more

Brand new system in our community. we are on day 5 & system is down. Gates are open & solicitors are flocking in. What are we paying for?

worst service levels. they suckered our community promise the world. Long waits to contact customer service. hold people at the gate for an eternity. system goes down on a regular basis, constant excuse, never take responsibility for their short comings. Took 10 min. to get registered Uber past the gate for a pick up this morning. the front gates at our community have been in the open position for days. read more

Poorly operated system. Always broken. The gate is broken with the gate open and anyone could drive into our community. System was brand new and continues to operate poorly. read more

Envera Systems - Envera gate and kiosk - Security Systems Near Me - Bradenton, Florida

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Probably the worst community security I have ever experience. Zero customer service and the equipment is constantly malfunctioning. HORRIBLE. read more

The gates to our community have been open since February 12th, Envera's response was just bad, no alternative security offered, no regular updates. It has been extremely frustrating to deal with Envera reps. And when you try to cancel the service agreement due to clear breach of agreement on Envera's side, they are demanding money for liquidated damages. Is just bad, stay away. read more

my community has had this service for 5 years. It was down for 3 weeks earlier this year. there are always gates that are wide open for more than a day. at the beginning the emergency vehicles had problems getting because the system didn't recognize the yelpers. the visitor setup doesn't function the they way they explained to us before the system was activated. takes too much time to admit visitors that are in the system so long backups occur. A lot of us wish they would terminate the contract. at the time we got them we were 10 times the size of any other customer. and this year they got another contract at an even larger nearby community. people there hate the service too. would not recommend them to any one. read more

Useless company terrible quality systems, next generation yeah right unless you are referring to the lack of quality maybe the common direction everything is going nowadays is the downgrade of quality. Absolute garbage systems avoid at all costs don't even consider putting this in for your community read more

Absolutely the worst automated security gate system ever!! They blame the problems on residents, but the real issue is with Envera.

Envera Systems was chosen by the management company for my community as the primary gate control system. Since its installation two months ago it has continued to fail, opening the gates to all autos. The most recent failure has been occurring for almost a week now opening the entry gate to everyone and with the Envera app ,which should provide access control and information to residents, down the entire time, Envera has provided no information on status to residents. If this company is serious at providing services to communities they should have backup systems to provide emergency services. They are certainly missing their published slogan to "Secure & Protect Your Community." read more

You are better of with no security. In our development anyone can gain access by saying a few key phrases. No questions asked. Their system has been down for weeks and our gates are wide open. They don't even have the courtesy to tell us what is wrong. Non-residents are using our development as a cut through and going 60 MPH on a 25/30 MPH private road. Envera could have temporarily put guards at the gates but chose the option to just leave them open with complete disregard for their customer and residents. Absolute garbage service. read more

Absolute worse. System down for over a week. Over 100 engineers and techs have not corrected the problem. Meanwhile we are living in a non secure community. read more

this company is horrible. They let anybody come into the neighborhood without calling half the time the other half time they're not letting people who you have on the come in or or people delivering food. I'm amazed they're still in business. I called an Uber one time because I was having foot surgery. I had to limp to the front of the neighborhood just to get out today during a rain storm I called an Uber and of course they didn't let him in again. I had to go all the way to the front in the pouring rain to get in the damn car I don't know why they continue to stay in business read more

So every single one of the negative reviews here is absolutely spot on. I live in a community with Envera as does my ex. How bad are they? In my community, the gates are locked open more than half the time, when they are not it is super easy for someone (often 2 someones) to tailgate through the open gate so basically useless. In my ex's neighborhood, during hurricane Ian they closed the call center... so no agents were available to greet anyone and they failed to lock the gates OPEN... so during a hurricane, with a medical emergency, I had no way to get into her neighborhood short of leaving my care and climbing over the fence. Also in her community, more than 1/2 of the time they license plate recognition does not work so you have to wait 5+ minutes to be granted access, which is time waiting for an agent plus time for having to give them the information repeatedly because either they do not speak English well or the two way communication system sucks (or probably a combination of both). If you can avoid ever living in a community with this company as the gate keeper, I would highly advise doing so. Unfortunately, there is no way to give less than 1 star. (Not sure why leaving a post using Google, it says that I am in San Francisco... I'm in Florida...) read more

So happy to be moved out of a place who used this "security" company. So absolutely terrible. When it rains, which is almost all the time in Central Florida, the laser scanner can't read your bar code, so you have to get out of your car, in the rain, wipe off the bar code, fast enough for the laser to scan it, while angry cars line up behind you. Cars are always pulling up to the gate without a bar code, and there is no button for them to press to call someone to let them in, so cars pile up behind and there is no room for them to back up. People we put on the access list are always stuck waiting at the speaker, for access. A few times the gate shut right in front of my parent's car right after they were granted access. To add to the insult, one time the security guard yelled at them after the gate shut in front of their car, AFTER they were granted access. Just the absolute worst. Do not hire this company. Do not move into a complex who uses this company, if you can help it. read more

Envera Systems - Waiting in a long line to get home. This happens ALL THE TIME!!!! - Security Systems Near Me - Bradenton, Florida

This company is very unresponsive and uncooperative. Do not do business with them! They are extremely expensive and treat you badly if you try to cancel their service. read more

Do not get this security company for your community or business. Your gates will stay more OPEN than closed. Every negative review here is spot on. read more

I just moved out a community in Homestead, Florida that switched from manned security to Envera almost a year ago. I may have moved out because I got a job opportunity to elsewhere... but one thing I was most thankful for was that I never had to use this security company again! How does remote security work lol? Especially when people can and did tailgate all the time. The security company also always had the gates open on holidays... what did criminals go on vacation? I also hated the long lines it would cause and the frustration I felt whenever I ordered from Uber eats and they had problems getting in. And the crazy thing is... my fees only went down $5 from my community switching from manned security to this.... not worth it. read more

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For any communities looking to use this company's services, I highly encourage you to look elsewhere. Every time I try to enter it takes 10 to 15 minutes to get the gate to open. The people that work in their gate centers play games and pretend like there is a bad connection. They tell you to proceed and the gate will open, but they never open the gate. Stupid games form an immature overpriced company. GIVE YOUR MONEY TO SOMEONE ELSE!!! read more

Terrible system. Visitors not allowed access through the gate unless they can call me and ask my permission. At some times , I've been at an important event or in a plane where I could not receive the phone call to confirm my guest. Why do I add them as a visitor with the exact dates if they won't be allowed to enter. VERY Frustrating! read more

The worst!! DO NOT USE ENVERA! They have crappy service, the product doesn't work consistently (breaks down often) and their service is only days on weekdays. You WILL BE DISAPPOINTED. Google them, they have ONLY 1 star reviews here and one star on BBB. Don't be fooled. read more