Really easy and good experience at enTrust. The nurse who helped me was Archis and she was so calm and informative and patient. It made everything go really smooth. I appreciate the level of care here and how clean everything is. I will start coming here from now and bring my kids as well. read more

Bad service, don't value patience Dr keep showing up late without apologizing Did not forward a prescription to WG since my visit, and it's been over 24 hrs Reception lady is very rude read more

The therapists take time to concentrate on the needs of each person. It is a great place to rehab knees. The receptionist is also very helpful and kind. Their patience is unsurpassed as they work mostly elderly people. read more

Entrust Katy Freeway @ Bunker Hill is always professional and makes you Feel very comfortable while being seen. Ashley and her CoWorkers are Some of the Best around for Urgent Care. They listen to your needs and how they can get you feeling Better ASAP. Dr He also a Very patient and understanding Dr. and makes sure you leave knowing you will get better after your Visit. Entrust is Great for the Entire Family., Thanks Again for all your hard Work. Making me feel better when I come in for. My Migraine symptoms!! The Best !!! read more

Nicole, Karen Melissa, and Dr. He were all great. I was seen promptly and diagnosed within the hour. Everyone was kind and professional and I definitely recommend! read more

I had a great experience at Entrust. The staff were friendly, welcoming, and very professional from start to finish. Special shout-out to nurse Karen, who was so warm and attentive, and to Dr. He. Highly Recommend! read more

They say they have same day sick visits, I called to schedule one and they said they don't have an opening until December 30th.

Entrust Immediate Care - Disappointing Experience This is my second time visiting Entrust Immediate Care in less than a week. I was here on Saturday, and today is Thursday--I feel even worse than before. My body aches are severe, and despite taking ibuprofen, meloxicam, and naproxen every 4-6 hours, my symptoms have worsened. During my visit, I explained my situation to the provider, including the fact that alternating with Tylenol had provided some relief. He sent prescriptions to the pharmacy, but when I arrived, I was told something was not done correctly. The pharmacy sent me back to Entrust, where I was informed that no one knew how to properly send the medication through the system. I came here twice seeking relief and hoping to feel better, only to be met with confusion and a lack of efficiency. Now I'm stuck in a frustrating loop while still feeling awful, with a low-grade fever despite all the medication I've taken. This has been a terrible experience, and I would not recommend this place to anyone looking for competent and timely care. read more

I went to this urgent care and Nichole, Melissa and Ahanna took such good care of me! They are all so knowledgeable and helpful.

No scanning or imaging equipment and no referrals given either. A waste of time and my $50.00 copay. I knew I didn't have a life-threatening condition which is why I went to urgent care. However this facility is disappointing and I didn't even get answers. Not even anything for my pain! I do not recommend. I should have been given a urine test and scan at least. Nothing was done other than charge me. read more

Definitely stay away from this place , I have allergies so I decided to try this place because my insurance has the coverage for this clinic, anyway I pay 70$ co-pay for the injection and it didn't work so I called to see if they can help me because the allergies didn't go away and they told me that I have to pay again just to check what's the issue or if I need something a little more specific. Basically you have to pay every time you go?. I don't know if they doing this on purpose for you to keep paying or what but I not going to pay 70$ every time I put a foot there Very unprofessional for this clinic. read more

Worst urgent care ever and will not be returning. I came to this location on Friday January 20th and it is now Friday January 27th with no updated information from them. I've called everyday this week to see the results of my lab work and every day I've called they say "should be later today or tomorrow but we'll give you a call". Not only has it been a week and no one has called, but no one every knows what I'm talking about when I take it upon myself to call back. It's just ridiculous. read more

I came to entrust today after being sick for two weeks. The office greeted me and I waited about 10 minutes to see the dr. My nurse Anchis was so sweet and helpful as was Fr. He. They made sure to answer my questions and ask if I had any other concerns. Bronchitis sucks for entrust is great! read more

Went in for a severe nose bleed. They told us to have a seat and they would see us right away. 5 minutes later, the receptionist came out with a handful of gauze and said they couldn't help us. No explanation. No reason. read more

NOT HAPPY NOT SATISFIED With my experience. WHY: When looking at their website I was enticed with a link that read (SKIP THE WAIT get telemedicine or walk in) so I created my appointment and got a confirmation that read: Your confirmed approximate visit time is 10:18 AM on Nov 9, 2022. NOTE: Please be on time or your visit time will not be guaranteed. The visit time you've requested is an approximate time only. It is now over 2 hours 1/2 later and I am still waiting to be seen. It took them over an hour and 15 minutes to call me in to get swabbed for COVID/ Flu. Still clueless of my results and waiting to be seen. Doctor came in at 12:45pm -it is not 1:10 pm and I am finally leaving. Remember my appointment was approximately 10:18 AM read more

BEWARE!! They gave me FALSE POSITIVE COVD RESULTS: Last week I purchased court side for the rockets to celebrate my dads birthday. Due to being 15 feet or less from the players we were required to have a negative COVID test to get in... my dad and I went to the clinic at 9778 Katy freeway and they gave me TWO FALSE POSITIVE tests and a negative test to my dad on Friday December 10... which did not allow me to spend the evening with my father like I planned. Saturday I went on a mission to prove I did not have COVID and that all this is truly a conspiracy. Here is proof from the results I received from the test I took on Saturday. STAY WOKE DO NOT GET VAXXXED ITS A SCAM! read more

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Great they were open on a Sunday I have a UTI from dancing so much Got taken care of right away read more

DO NOT GO HERE! I first went to entrust @ memorial which is a sister branch for covid test and had such a great experience. Thought I come to this one cause it's closer. Entrust Memorial took 15-30 mins to get tested where you stand in line on foot. Upon arrive at entrust Bunker hill, I stood in line for about 20 minutes. There were only about 10-15 ppl in line and this very rude lady took down our insurance company name, phone number and name. The pervious person had just walked off and I was moving forward as she blurted out something. I said I'm sorry what? And she goes what do you need? I said a covid test and she asked for insurance company phone number and to see my id. No idea why you need to see my id if you weren't gonna take a picture or scan it. Seems like she saw that I was oriental and was racist to avoid trying to spell my name or something. She said the wait would be 1-4 hrs. NO IDEA HOW THE WAIT TIME COULD HAVE SUCH A HUGE RANGE. You only get 5 minutes to come back when they call you... so pretty much everyone sits in their car. I'm sick and was alone...if something had happened to me while waiting in my car, not sure they'll even notice... After 3 hrs, I got a call from a fairly sweet lady that made ZERO SENSE. She asked where I was parked as if she was gonna come find me....then proceed to tell me to drive to the back and find her, she'll be in a "ladder"...I quickly drove to the back where there's A chase parking lot to find A LOT OF CARS LINED UP. I drove up to a lady in scrubs that was checking on a line of cars but couldn't get her attention... so I drove up to a few other ppl I saw in scrubs and they asked my name...then said she been looking for you over there. Which made ZERO SENSE. I drove from the front of the lot to the back within a minute of receiving the call and they acted like I came from home. When the lady checked me in, she also acted like I took a long time to come and said my spot is "all the way up there". After she grabbed my ID and insurance info she said this is now my spot in line and it could take up to 2.5 hrs. 20 minute in line + 3 hrs waiting in my car anywhere nearby + another 2.5 hr to park in line??!? PASS, got my id back and left. I drove 17 minutes to entrust memorial where I was greeted by very sweet ladies in scrubs. Stood in line and was done with my covid test within 15 minutes. read more

Nice people. AFTER taking my money, looking at my swollen ankle and taking X-rays, they laughed and said "yes, our X-ray isn't very good." Maybe y'all should lead with that ‍ read more

I've been here three times already. The last visit they did a brief check and referred us to an ER center that could perform a thorough evaluation. The opinion given was correct and was grateful for the referral. read more

I have been here twice now and each time everyone there was wonderful. The wait is not bad and the most i've paid with insurance was $140. The doctors listen and do care! I'm an anxious person but they are there to really get you care fast. I spend probably an hour there each time. read more

i came in for throat pain that i've had for 2 weeks and after being undertreated at a different urgent care. the dr came and looked at my throat for 2 seconds to tell me my tonsils weren't swollen. EVEN THOUGH I TOLD HER THAT IT HURT TO TALK, BREATHE, AND SWALLOW. i told them that i have chronic tonsillitis and i definitely have it again now. she kept saying my strep test was negative bc i've recently been treated w antibiotics AFTER I TOLD HER MY PREVIOUS STREP TEST WAS NEGATIVE AS WELL. i left in TEARS. side note the reception had bad attitude and spelled my name wrong on the forms after seeing my license... read more

Terrible experience for Covid testing! Cheap plastic set up as separators of their "waiting room" . Personnel is inexperienced and for the most part arrogant and full of attitude! They charge for a medical exam when a nurse just checks and signs the forms! Made mistakes with my testing! First called it negative then they change to positive! Unreliable! When I complained the owner appeared interested to know details. He never answered my 2 emails. They must be making millions in testing and vaccination but pay their staff just minimal wages! Stay away!,,, read more

Amaya and Liz did an awesome job. The staff at the front were nice and the doctor was very cheerful. They took great care of me and I would highly recommend anyone to stop in here for their health needs. read more

Great professional staff and excellent dentist. Dr. Monty has been my dentist for over 20 years. Highly recommended.

Be careful with the front desk here. They told me my copay was $175 when it was actually $20 (as printed on the front of my insurance card!!). And the price they charge for a PCR for travel is EXORBITANT. $195! So far, the treatment has been fine. They prescribed amoxicillin and cough syrup for bronchitis I have. Pretty standard. read more

I scheduled an appointment a month ago and never got the appointment confirmed by the doctor and when I called the receptionist was yelling and saying there is no appointment. read more

My husband works closely with older juveniles and there was a child that tested positive, we were leaving out of town and needed a rapid test. enTrust Urgent Care had a very well organized process, due to it being after the holidays, it was a bit packed but their wait time was lower than expected. Today we came in again, since we did go out of town, for our peace of mind we came again because of the well organized experience and they had a 30 min wait time compared to the 2 hours a few weeks ago. Thankful for the healthcare workers working around the clock to make sure everyone is safe. read more

Very disappointed with the service received here, inaccurate waiting times, waited over 2 hours for absolutely nothing to be done. Would not recommend ever. Also overheard another patient stating they were given someone else's driving licence and insurance back. Totally unprofessional, also only ONE nurse practioner seeing patients-seriously?!? read more

Went for a rapid Covid test. Very fast and efficient service. Administering the test outside in my own vehicle felt much safer than going into a clinic with other patients. read more

enTrust Urgent Care Center Katy Freeway - Outside - Urgent Care Near Me - Houston, Texas

If you value the health of your family, just keep driving! My husband was misdiagnosed and because of that, he exposed almost 100 people to the flu, including my daughter who is now laying in a hospital bed at Methodist Hospital. Last year they misdiagnosed the same daughter with a sinus infection when she actually had pneumonia. She couldn't breathed and actually collapsed standing for her X-ray. No one told me, when she got back to the room she was able to tell me. This crap sent her to Methodist ER last April. She spent a week there recovering. I gave them a second and third try but no more and I encourage you all to do the same. read more

The doctor was good. However their practice in how they treat their patients is not equal. I went there because I had a bad hacking cough and wanted to make sure I didn't have pneumonia. They gave me a Covid test and a flu test and told me to go out to my car and wait. Well, it was a cold, wet, miserable day and sitting in the car was cold. I went back inside and said I was not going to wait in the car. I was going to wait in the waiting room. There were 3 other people in the waiting room and they were not asked to wait outside. Those 3 other people were caucasians. I'm not caucasian and I was the only one asked to wait outside?????? Some discrimination going on there. I told them I was NOT going to wait in the car -- it's cold out there, I'm sick and I will stay where it's warm and dry. read more

I don't always go to the clinic to get my nose violated by a cotton swab, but when I do, this is the place to go. Staff is friendly, Stephanie P. Helped me and made it a pleasant experience. This place is swift, reliable and price is fair....more so if you have insurance. Will be back for more. read more

Complete train wreck of a facility. Came in with a broken ankle, left with no pain meds, crutches, etc. The staff and service can only be viewed as 3rd world only to tell me that I should take my wife's medication from her recent c section to help with pain. In absolutely agony and when I called to see if anything could be done, had to deal with a super entitled front desk who could only muster that I should have just gone to the ER instead. Just a complete disaster. read more

Front desk staff lack empathy and are standoffish/intentionally rude. Alarming to see people like this work in the healthcare field. Don't come here. read more

Went to get a COVID rapid result test. It's been 24 hrs now and no results yet. Was told after they swab me, I was getting results no later than the end of the day and NO RESULTS WERE EMAILED to me. This URGENT care clinic closes at midnight and reopens at 7:00am. I finally got through the phone line after waiting 33 minutes on hold just to be told: I will give your info to our medical staff and keep checking your email. Long story short I'm still waiting for my results and unable to get medication from my pcp since I haven't provided my results. Waited about 3 hours to get tested and the rapid result is NOT RAPID AT ALL DO NOT RECOMMEND THIS PLACE if you already have COVID symptoms. read more

Fast and easy! I parked right in front of their office and they quickly came out to greet me and explain their process. The test itself wasn't too uncomfortable either. They were gentle while administering the test. I highly recommend this testing site. read more

enTrust Urgent Care Center Katy Freeway - Urgent Care Near Me - Houston, Texas

So I went in for rapid covid testing. Everyone was nice but when they sent me my results it was blank! I am pissed off! What was the point in driving 20 minutes and waiting for you not to send me my results accurately and I can't even call to get the results because they sent the results at 9:29 pm after business hours. You know your phones are off so you should have double checked what you were sending!!!! Waste of time for a rapid result today. Seems like they probably rushed and just sent me some bs. Q read more

We were staying in Sugar Land and drove over to this location for a rapid covid test. Clarice helped us out with everything and got us scheduled very quickly. The testing process was very smooth. Thanks to the Clarice and team for everything during these tough times. read more

I found this place very rude and disorganized. I understand covid during the holidays is trying. After waiting two hours, I asked could I possibly get an estimated wait time. I rudely told that they were going by the list. I said, "I understand could I get an update where I am on the list." Everyone refused and treated me like an asshole for asking. My ID was held hostage so I couldn't even leave. 2.5 hours I was swabbed. An hour of waiting (3.5 hour in the process) I asked if I could get my results via email. I was told to shut up and go wait in my car, they will get to me when they get to me. I understand they are having a rough day, but if they can't handle people asking polite basic questions like estimated wait times they should try a different business. read more