The rental was fine. Car was fine, but I called before hand twice to ask questions that I couldn't…read morefind the answer to online, they were rude. Super dismissive and not exactly courteous. Customer service is not to par like a business should be.

We had a reservation and they gave our truck away to someone else. We were scrambling last minute…read moreto find a truck. we had to drive an hour just to pick up an available truck. moving is already expensive and their policies ended up costing up more money than if we would have reserved somewhere else.

Had a great experience here renting a 20 ft truck to move on Saturday. Truck was great and the…read moreemployee at the counter was awesome!

They charged us $181.84 because they put down a different mileage then what it really was driving…read morefrom Orem U-Haul to Price which is only 88 miles. Then they tried to charge us $118.12 then $100.87 we finally got in touch with the regional manager and they claimed that they were going to refund us since they fucked up on their end. I would not recommend coming here. Since renting here they have over charged us for them not doing their job, gave us attitude when letting them know there was multiple issues with their smaller box truck, wouldn't give us a deposit back even giving the truck back 3 hours earlier,not taking responsibility and the regional manager finally reached out after being told he would reach out to us last week it's not professional at all. You may as well go to a different place to rent a truck.

I came here almost a year ago to get my hitch installed and just recently my left blinker went out…read moredue to them not installing the wiring correctly. While looking to see why my blinker was not working I found more issues that had been due to them not installing everything properly. Such as them not securing my battery correctly with the bolts. This caused my battery to be loose and caused battery acid to leak. Luckily I caught the acid leaking before it caused any further damage. They did a very lazy install job considering how much I paid for them to do it. I recommend getting your hitch installed another place, or at the very least if you get it installed here double check that everything is put back correctly or you could have problems further down the road like I did.

Great service! Cody greeted us as we returned our vehicle. Cody was very efficient , friendly and…read morecaring. We were very satisfied with the final outcome. Would we recommend this place? OF COURSE!!!

U-Haul makes moving so convenient and inexpensive!…read more When I needed to rent a truck for a cross-town move, there was just a short line since it seems like they only ever have one worker at a time, and then it was minimal paperwork to rent the truck. We didn't have any problem with too many being rented out, and the worker was really helpful and understanding in working with us since we hadn't ever rented a truck before and weren't sure what to expect. Dropping off the truck was so easy--even though it was after hours, there was a website we just pulled up to be able to check in when we brought the truck back, take pictures of the required things, and turn in our paperwork. The charges were minimal for the miles/gas, and the base price was so low, it was such a painless process!

CJ not only responded to my request super fast, he was able to get to my home the next day and…read moreremove everything I needed out. He and his helpers were 100% terrific. Hire this guy!

Great fast old appliance pickup service ! Will use again soon! Great price! Very nice peopleread more

Do Not Use Budget Truck Rental Service - A Nightmare Experience…read more My wife and I recently moved about 2,000 miles from Utah to South Carolina. We chose Budget Truck Rental because the price for a 26-foot truck was significantly lower than U-Haul or Penske. We quickly learned why Budget's price is so low: you get what you pay for, or in our case, less. The Breakdown and Abandonment The Problem: Only about 200 miles into our trip, near Rock Springs, Wyoming, the truck's engine lights came on. Failed Repair: A mechanic dispatched by Budget confirmed he could not fix the critical issue. Budget's Broken Promises: We contacted Budget, and they promised to send a replacement truck and a crew to help us transfer the entire contents of our packed-to-the-ceiling vehicle. Stranded: After three full days of being stranded in a hotel in Rock Springs, Wyoming, and despite dozens (no joke) of phone calls to Budget support, the promised replacement truck and crew never arrived. Taking Matters Into Our Own Hands With no help in sight and our cross-country move stalled, we were forced to go with a local competitor. Switching Providers: We rented a truck from Penske--whose truck, support, and service were outstanding. The Reloading Burden: It took us at least six hours and the help of six other people (some of whom we had to pay) to completely repack the vehicle. This unnecessary delay and labor caused significant stress and demoralization. The Irony: The second I informed Budget we had secured another moving truck, a tow truck arrived to take their useless vehicle within 90 minutes! They were eager to retrieve their asset but showed no real interest in helping us complete our five-day journey. The Insulting Refund Offer Despite having the optional trip protection service, and after explaining the three-day ordeal via emails and multiple phone calls, Budget refused a full refund. They offered only 30% back, claiming they had provided "some service" to us. If being stranded for three days, delayed, and then having to pay for six hours of manual labor is considered a "service," I strongly advise against using Budget. Final Recommendation Our experience suggests Budget does not maintain its vehicles well and offers abysmal customer service--a fact reinforced by seeing other Budget trucks stranded on the side of the road. Save yourself the stress and potential disaster. Go with Penske. The peace of mind is absolutely worth the extra money.

A couple weeks ago I came in I had a corporate discount charged me the full amount and I'm still…read morewaiting on the 180$ deposit to come back. Who knows if I'll ever get my corporate rate reimbursed or my deposit. Terrible. Don't use this location.