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Enterprise Truck Rental

5.0 (1 review)
Closed 7:30 am - 5:00 pm

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Budget Truck Rental - Budget Truck Rental Office American Fork, UT.

Budget Truck Rental

(19 reviews)

Do Not Use Budget Truck Rental Service - A Nightmare Experience…read more My wife and I recently moved about 2,000 miles from Utah to South Carolina. We chose Budget Truck Rental because the price for a 26-foot truck was significantly lower than U-Haul or Penske. We quickly learned why Budget's price is so low: you get what you pay for, or in our case, less. The Breakdown and Abandonment The Problem: Only about 200 miles into our trip, near Rock Springs, Wyoming, the truck's engine lights came on. Failed Repair: A mechanic dispatched by Budget confirmed he could not fix the critical issue. Budget's Broken Promises: We contacted Budget, and they promised to send a replacement truck and a crew to help us transfer the entire contents of our packed-to-the-ceiling vehicle. Stranded: After three full days of being stranded in a hotel in Rock Springs, Wyoming, and despite dozens (no joke) of phone calls to Budget support, the promised replacement truck and crew never arrived. Taking Matters Into Our Own Hands With no help in sight and our cross-country move stalled, we were forced to go with a local competitor. Switching Providers: We rented a truck from Penske--whose truck, support, and service were outstanding. The Reloading Burden: It took us at least six hours and the help of six other people (some of whom we had to pay) to completely repack the vehicle. This unnecessary delay and labor caused significant stress and demoralization. The Irony: The second I informed Budget we had secured another moving truck, a tow truck arrived to take their useless vehicle within 90 minutes! They were eager to retrieve their asset but showed no real interest in helping us complete our five-day journey. The Insulting Refund Offer Despite having the optional trip protection service, and after explaining the three-day ordeal via emails and multiple phone calls, Budget refused a full refund. They offered only 30% back, claiming they had provided "some service" to us. If being stranded for three days, delayed, and then having to pay for six hours of manual labor is considered a "service," I strongly advise against using Budget. Final Recommendation Our experience suggests Budget does not maintain its vehicles well and offers abysmal customer service--a fact reinforced by seeing other Budget trucks stranded on the side of the road. Save yourself the stress and potential disaster. Go with Penske. The peace of mind is absolutely worth the extra money.

A couple weeks ago I came in I had a corporate discount charged me the full amount and I'm still…read morewaiting on the 180$ deposit to come back. Who knows if I'll ever get my corporate rate reimbursed or my deposit. Terrible. Don't use this location.

Enterprise Truck Rental - truck_rental - Updated May 2026

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