If I could give one review it would be stay away from renting cars in this city. I rented a car…read moresince I was flying home to visit my family and was charged $225. I went two hours away and couldn't get a flight out of Appleton. I turned the car in at the national at the Rockford airport and explained what happened they said no problem and then I explained to the Appleton manager what happened. She was very grateful and proceeded to give me a new bill of $1066. I told her what happened and she said with my emerald club discount it would be $1066. I gave her my code for my company and it dropped it to $566. I told her thanks for letting me choose smarter with renting cars. I would never choose national again. What's the point of renting a car when I could fly to each city for $200 dollars. She had no sympathy. If I could give a 0 rating I would. I'm also recommending my company to remove National from there company rentals. Side note: The guy at the desk was nice. Also, the family coming out of the Alamo was cussing as they walked out of the rental car building. Stay far away from flying into Appleton if you need to rent a car

I would preface this review in saying I rent vehicles over 150 days a year. I was a loyal…read moreEnterprise customer, but was recommended trying National. I had booked back to back trips with them in two different states. Unfortunately, my travel arrangements had to be adjusted, and I had a significant amount of extra time before I needed to be at the airport. I called ahead and asked if I could return the vehicle a bit later. I was told that for 4 hours of extra time I would be biller $350 additionally. I didn't think that seemed fair and since I was literally returning one vehicle today and renting another from national I'm a different state tonight, they would provide some leniency and understanding. I received none and was told I had to call a different location to discuss a change of rate. I called the other location and was informed I needed to call the prior location to discuss the rate change. At that point, I asked to speak to a supervisor but should have asked to speak to someone with common sense or empathy. Upon explaining my ordeal, she told me there was nothing she could do about the rate. When she asked if there was anything else she could do for me, I notified her to cancel my second rental because I will no do business with this company. She notified me I could have a 2 hour grace period from my return time to return my rental today and would not be charged additionally. She confirmed the time with me and stated the return needed to be in by 2:15pm Although it wasn't ideal, I thought it was somewhat of a fair compromise. I still planned on returning my business to Enterprise, but felt a little better. That feeling, however, was completely dissolved upon returning the vehicle 90 minutes after my return time and being charged an additional $230. I asked the desk clerk why I would be charged if I returned within the grace period. She claimed the grace period is 29 minutes, and didn't know why anyone would tell me 2 hours. Again, she said there is nothing she can do to help me (a common theme with my experience). Frustrated, defeated, and feeling betrayed, I left the rental agency to again call in and find out why I was misinformed about the window. All in all, I eventually was returned the additional charge of $230 they tried to charge me for only an hour outside the window once you consider the 29 minute grace period. Personally never using national again. I usually don't like to paint broad strokes when it comes to companies understanding that sometimes individuals make mistakes, but based on my run around dealing with multiple locations and employees, I will take my business elsewhere and recommend the same to others.

I am assuming this is the Hertz store which brought 2 cars to Stevens Point airport and left for…read moreus. If so...well done. All as requested. Thanks folks.

Everything an airport rental car counter should be, quick, efficient, nice cars with xm radio, and…read morea drop box if you are running to catch your flight

Wow, Jackie was so rude. I was told she is the manager and I was baffled by how she carried…read moreherself-no professionalism whatsoever. She spoke to me and her employees/coworkers like we were beneath her. Will not tolerate this kind of work ethic. Will take business elsewhere.

Our car broke down in the wee hours of Easter Sunday morning near Wausau. We called Bill at Premier…read moreRent a Car (24 hour service!), and he hooked us up with a rental car within an hour. He even came out and picked us up from where the tow truck driver left us! 5 Stars - Thanks, Bill!

I was robbed! I've traveled all over the world and never been asked for proof of insurance before…read more When I told the counter clerk that not only did I buy insurance through Expedia, and that my American Express card covers anything other than that they would not rent me a car without charging me an extra $28.00 per day for insurance. My recommendation is to use Enterprise (and I'm wondering why I didn't this time, as I have in the past). Also, the clerk was not very nice. In fact, he was a jerk. He took a good 5 minutes to finish a call and then was cold and distant during the check in process. The kind of person who acts like they're better than everyone else.

The service at this Hertz location was terrible. The women working at the counter was extremely…read morerude and made me wait for a car when they had over 20 cars in the parking lot. I have the highest status with Hertz and this is the worst Hertz location I have ever used. This location and Appleton, WI location have the worst service that I have experienced nationwide. Both locations are hurting the reputation of Hertz. They obviously have problems if you check all of the on line ratings.

We have bought several vehicles from here over the past 30 years. They are always so good to work…read morewith. I have all my service work done here too. Top-notch staff. I recently wanted a specific vehicle. Matt went out of his way to find it for me and get it shipped here for me.

Matt and the entire team at ASL are wonderful. Great service and spectacular people. Highly…read morerecommended

booked on hotwire and showed up at the rental counter only to see they have changed the hours open…read more We showed up at 3:30pm and there was no on there. Sign said they would be open 8:30 to 9:30 pm. We drove back at 8:30pm and waited 30 minutes and no one showed up to get us the car. No phone number to call NOTHING. I understand having reduced hours but they could at minimum show up as per the posted hours! I ended up renting a truck from uhaul. Uhaul was open during the posted hours. Then I took me 3 hours to get a refund from hotwire. Also ALL RENTAL COMPANIES AT CWA have limited hours. There was no on open during the posted times. You might want to rent from a different location ...

Smaller airport, so no executive check in process. Still have to stop at the counter and pick a…read morevehicle but the fellow at the counter was friendly and worked through the line pleasantly and quickly. Picked up a Chevy Cruz for this business trip.

I had a particularly hard day where my car broke down and I had to rent a car to retrieve a car…read morepart 5 hours away. Chloe went out of their way to help me out with the return and took time to get it right. Thanks Avis + Chloe!

Wow, Jackie was so rude. I was told she is the manager and I was baffled by how she carried…read moreherself-no professionalism whatsoever. She spoke to me and her employees/coworkers like we were beneath her. Will not tolerate this kind of work ethic. Will take business elsewhere.

Hertz has emerged as my favorite rental car company. Sometimes it's slightly more expensive, but…read morethere are often discounts (AAA and many others) and since you don't get the hard up-sell of other places the overall price tends to be reasonable. This location is small, at a small airport, but they have a big selection of vehicles. We had a Chevy Trax which turned out to be just fine for local travel (and toting a three-year-old.) Service was efficient and super friendly. The lot is big but easy to navigate. Pick-up and drop-off were fast, the price was reasonable, and I would definitely use them again.

wish i could give a lower rating for this location. This is a franchise location, so doesn't matter…read moreif you are gold member or have president's circle status , you have to stand in line to collect your keys from the counter. Secondly they never make your rental according to the options that you have chosen when you book the car through the app/website. They will add some sort of additional insurance adding some $100 to the bill. Do validate the charges before signing the rental agreement. Lastly, i did not opt for the fuel option and filled the gas before i returned the car, and still got charged for the fuel. I showed a picture of a full tank during return but i got a updated receipt the following day with additional fuel charges. I would recommend any other service Avis, National at the location, not Hertz.