Zoe the branch manager went above and beyond. Despite the circumstances she really maintained and…read moremanaged my situation plus made it pretty seamless really prioritized me as a customer. My opinion she's a great asset to enterprise. Glad that I got to experience a first class experience. Well I was thinking I'd end up in a non premium vehicle, I ended up in a pretty nice Buick which had ambient lighting, which made me feel lot better not to mention she literally went above and beyond within 30 mins of identifying the situation. Then she was able to upgrade the vehicle to a wagoneer. So needless to say my experience has been enhanced. I will come again. 10 of 10.

This time around the service was impeccable. I requested a later pick up time after I booked online…read moreand that was no problem. They picked me up where I was having my car repaired within 10 minutes and had me in a car soon after I arrived at the store. When I came back they took me back to the automotive shop and check out took no time at all.

we have been a long time customer. Went to Avis to rent a vehicle and mentione that I have a 35%…read morediscount offer. The person who waited on me said, well, we have vehicles avaiable but to get your discount, you will have to arrange the rental on line. So I sat on the seating in the office and proceeded to make an on line reservation. The online service said no vehicles available, which I knew there was. I relayed this to the employee working the desk, and she said, nothing I can do about that. Offered absolutely no help at all and could care less if I rented a vehicle. I walked out, went home and signed on to Enterprise on line and within minutes had a car reserved at a lower rate than Avis. When I went to ENTERPRISE to pick the vehicle up, it was quite a different experience. The ENTERPRISE representative was professional, unlike AVIS. I was in and out in a matter of minutes. We will never ever rent for AVIS again. Enterprise is leagues above AVIS. Glad to have had the option to elect ENTERPRISE!

I had the worst experience from the manager Michelle in my life I've ever had an experience that…read morebad ,I had to call the cops to report her I am currently in the midst of getting camera footage because when I first went in the store, I was stood there for 10 minutes and I set a timer on this lady was next-door shopping. She claims she was shopping for the restroom. She had four bags or five bags as a manager You should not have a job and that was nothing compared to the type of service she gave me she was very disrespectful. We exchanged words because she didn't know her job, I kept asking her if she's going to reimburse the gas money because she made us go fill the tank up after my aunt already prepaid, Michelle the so-called unprofessional manager even made a young boy, followed me to the gas station to tell me that I don't need to put gas anymore, but he was too late because I had already put gas so when I went back inside the store asking her if we were gonna get refunded, she decided to yell and say I already did it. Prior to that I was trying to show her a picture of the gas that it was barely anything that was left for the car to be on full ,I was just trying to show her if I still need to fill it up and she goes who's next behind the line which I didn't understand because me and my aunt were still standing right in the front, so why are you screaming? Can I help the next person you're not done with us so I later found out that she was the manager that's actually very sad and I would complain every day and go up there every day till I don't see her there anymore. I will make sure I follow through with corporate supervisors, and everybody that I can. I don't like people that are disrespectful for absolutely no reason and I also don't like people that don't do their job correctly, like you are shopping during work hours you do not deserve a job. It doesn't matter if you're shopping for Avis you don't leave the store. I watched somebody came and left. She had an orange shirt on as the camera footage would show that she was upset because nobody was there. Michelle, you are unfit as a manager you do not deserve a job. I will be up there tomorrow with the police to collect the camera footage just know the day you disrespected me was the day you know not to ever disrespect a customer because I will take it the furthest legally she needs to understand they're people that hate rude managers more than anything and I'm one of them.

I have used this location many times. My last service was horrible. I rented a car while mine was…read morein the shop. When I picked up my vehicle from Planet Ford the dealership said they would call and have the car picked up. Then I received a charge on my card for 8 days longer than I had rented it for. The manager told me Planet Ford never called and Planet Ford tells me they called the moment I left. I have called numerous time to speak with the manager at Enterprise and he never picks up the line. I had to go there in person and still he tells me he is working with Planet Ford. I then go to Planet Ford and they tell me they have been trying to get a hold of him but that he never responds. I am out over $500 bucks. Will never use this place again and am tempted to never use Enterprise again.

It was my first time ever in a place like this, I went today 08/06 around 2 and the guy that was…read morethere was so rude event to the costumer before us he had such a bad actitud.

Terrible communication with both customers and other staff members, just bad customer service in…read moregeneral. Too long of a story to go through but I will say Hertz corporate made it right in the end no thanks to the individuals at this location.

Great communication and customer service. Arrived here after a terrible experience at the Hertz…read moreWoodlands location, completely different experience, I was greeted with a friendly person who went out of their way to expedite my rental and ensure I was satisfied. They also apologized for the poor experience I had at the Woodlands even though it was not their fault. I would recommend this location

This location seldom has clean, undamaged, or nice vehicles, and the staff is rude…read more On my first attempt to rent from this location, I made a reservation for a truck. When I arrived I was told that they had none, but did have a van... Well the van was nasty, not dirty, nasty. It smelled and the carpet was torn up. I refused it and went to the North 45 Enterprise location. A great choice! On my second attempt, I reserved a full size SUV for an 1,600 mile trip. I went to pick the SUV up just before they closed, on the night before I left. They didn't have a full size SUV, but did have a Nissan Rouge.... BTW, I'm 6'5". Also I had to put air in all four tires, three times. Today's attempt, I reserved a full size pickup. When I arrived they had a truck, a dirty truck with tape on the cab where they had replaced the windshield sometime in the past. The tape had been washed over several times and literally could not be removed. When I asked the rep why the truck was dirty, and why was the leftover tape still on, he became full of attitude. I told him that $700 for five days rental on a dirty truck l, that was below presentable, was ridiculous,he had more attitude. I ended up at Enterprise on 45 North. Always a good selection of clean cars. Courteous and fast service. I highly recommend staying away from the Enterprise on Louetta and crossing 45, you'll be much more satisfied.

Location: Enterprise Rent-A-Car, 4674 Louetta Road, Spring, TX…read more I want to start by saying the overall location and most of the staff were friendly and helpful. However, my experience took a turn for the worse when I interacted with a rental representative named Dave during the vehicle walkaround and checkout process. Dave was extremely rude and unprofessional--the kind of attitude that makes you wonder why someone with such poor customer service skills is in a customer-facing role. He was overly aggressive in pushing insurance and add-ons, and his tone throughout the interaction was dismissive and unfriendly. When I mentioned I wanted to prepay for gas, he abruptly told me about a $400 security deposit. I politely declined and told him to cancel the rental altogether because the experience had already gone downhill. To make things worse, when I brought up that I'm a Platinum Member, Dave bluntly told me it "means nothing." I was honestly shocked--I've rented from Enterprise many times, and this was the first time I felt completely disrespected. Enterprise, if you value customer loyalty, I highly suggest retraining Dave on basic customer service and how to treat members with courtesy and respect. A bad attitude can ruin an otherwise great team.

Definitely recommend to any one looking for atv rentals 5stars great customer servicesread more

Communication with setting up the ride was easy and cordial. The trip to IAH was flawless: the…read moredriver arrived on time, helped load luggage, and was very professional. The vehicle was nice and clean. She was fantastic. Airport pick-up, however, was not so good. I use black car service regularly, and this was the first time black car service did not do a meet and greet at baggage claim. I was traveling with my mother, and she is in a wheelchair, so getting our luggage and maneuvering out to find the driver (different driver) was inconvenient. Also, my niece said she was getting car sick, as the drive to the house was quite jerky and brake-heavy. I may use them for the airport drop-off but will look elsewhere for the return/pickup.

We decided on a car service instead of going the Uber route for the Renaissance Tour at Reliant. We…read morepacked a cooler and left it with the driver. The drop off was seamless and right on Kirby next the the stadium. Best Decision Ever- As we were riding away comfortably the ride share apps were price gouging. Total value immense, the monetary cost was just a tiny bit more than the app costs and needed very little fore thought. If you are reading this just book them!