Rented for a few days from the Sonora location. The Manager (Moli) was extremely helpful, professional and thoughtful. My experience was a good one, and will return. On my return drive I experienced a warning light with a red ! .... The Sonora location was not open yet, so I contacted the main number `which switched me to ROADSIDE ASSISTANTCE. I was fortunate to speak to Gabby from TX who was very helpful, but then we got disconnected when driving over the Tehachapi Pass.... I called back and got Jonathan from Missouri.... Right out of the gate, tone and impression from Jonathan.... He did not like his job, nor did he want to be there.... I could not understand when a person calls in due to need of road service, or if there is an emergency; how can the receiver be so rude, condescending, and unprofessional...? When I called in to the road side service, I had described the warning light in detail; unfortunately, ROADSIDE ASSISTANCE staff was not able to research, but jump to conclusions, stating it was a "mechanical issue"...?! I was able to contact my BF, and he was able to research the warning code, and it was a proximity warning light.... Overall the Sonora location was good to me, but ROADSIDE ASSISTANCE could use a better vetting process for hiring customer service staff.... The only reason I gave 5 stars was because of Moli and her staff in Sonora.... read more

Reserved a vehicle a well in advance. Showed up promptly before 8 AM. The person working didn't even show up till 830 and there was about 15 people waiting for a car. It's now a two hour wait and nothing.. something is definitely wrong with this branch there's still about eight people waiting for a car. read more

Dangerous vehicle caused injury due to sharp door handle. Negligent maintenance and zero accountability from staff. read more

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Five Stars for the new Sonora Enterprise Manager Leleiga Moli. Knowing i was renting the car for a week and have a bad back, Leleiga was so nice and had me sit in quite a few cars to find most comfortable seat (for me) for the long drive. Five Star service!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Sonora, California

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Showed up around 8:30 and Ysaac was there ready to help me out. Showed me all my options, took time to explain benefits of each, and finalized everything outside without even going back in. Super easy super friendly super awesome process the whole thing. Thanks again! read more

Moli and Isaac went above and beyond excellent customer service to help me with my rental needs. I needed a car on short notice for several weeks, and they did as much as they could to accommodate me. Extremely happy with their courteous and professional service read more

Rented a car from Caleb at Sonora Enterprise. They were busy when we picked it up, somebody apparently just dropped the car off right before we got there or maybe the employees were using it for personal use, not sure. It had a half a tank of gas, was covered in dirt & min and the interior stunk like marijuana severely, I think the employees were probably smoking in the car on their break..... They did a quick spray on the interior to mask the smell (which did not last) I have to drop & pickup my kid at school in this car that stinks like marijuana.... I would have asked for another car but that's the only one they had that would fit my family and our car is broken down in the shop so this is our only choice unfortunately....The car was so dirty you couldn't see the damage until I noticed on Sunday that the windshield had a tiny crack in the corner and the inner fender well had come loose from the fender clips itself probably from the wind, obviously a product of a failed past repair.. We definitely did not damage this car, i babyed this car.. and when my mother-in-law returned the car for me today, Caleb wouldn't let her leave, held My elderly mother-in-law against her will! He would not let her leave until he got my insurance information, she called me scared while I was at work I had to drop everything I was doing to text this guy my insurance information Just so my mother-in-law could get away from this nut job (which I already gave him My insurance info when I rented the car) I was going to call the police on him but I just sent the insurance information over again... Tried to talk to him on the phone and he interrupted me rudely, talked over me very rudely telling me that I damaged his car which I did not. Very rude yelled at me and then hung up on me when I told him to shut up and listen to me..... This guy was obviously dropped on his head as a child and has some kind of mental instability.... He should not be working in the customer service industry whatsoever.... I don't even think this guy is mentally capable of flipping cheeseburgers at McDonald's.... I've already filed a complaint with corporate Enterprise... Caleb is a liar & a scammer trying to covering his own butt because he's too lazy to take care of his fleet... This will go to court if it has to.... If I caused this damage I would own up to it. I am not that kind of person.. but I am a kind of person who will defend myself to the end, when falsely accused... So beware if you rent from this place, Make sure you take pictures of all of the damage before you leave... And if it's covered in dirt and mud like this one was, to the point that you can't even see the damage, make them wash it first... Unfortunately I was in a hurry to get my kid from school so we didn't have time to do a walk around. Nor did Caleb even ask to do a walk around with me... He was in too much of a hurry to get the customers out of his office so he can go smoke marijuana in the rental cars and stuff his face on his lunch break... read more

Customer service repy to my review. Customer S. Business Manager Sep 17, 2024 Raymond, we would like to know more about your experience. Please visit enterprise.com/en/help/c... to contact us by either chat or phone. Please be ready to provide the rental location, rental agreement or reservation numbers, your contact information and the details. Thank you. - Chris M A you can see the URL is truncated and unusable. No phone # to call. A call to the Customer service line leads to a call center which I suppose is in India judging by the reps accent. She was only helpful reading her script. No actual service to address my problems. Oh So Sorry. Good. luck next time. read more

We have rented from the Sonora location many times. The last two times haven't been good. One car with less than a 1/4 of a tank of gas and the second one "less than 1/2. The first thing you do not want to do when you rent a car for a long trip is have to stop to get gas. Also both cars were not cleaned and windshields were dirt. So I guess getting gas was ok so o could clean the windshield. read more

Bill and the guys over at enterprise are just wonderful! They are always kind and very fast. I rent cars often for my longer work trips and today my ride to pick me up and take my home after I returned my rental couldn't make it. Bill offered to drive me home which was a life saver!!! Such wonderful guys! Thank you read more

First time trying to rent a car worst experience ever!!! Made a reservation online with some not in United States. I asked if there was availability and she said yes! Then I go in the office and told Robert I had reserved a car on the phone and he really didn't look at his computer and said " no I don't have a car for you." He said to call back at 5 when they closed!!!! So I called every hour. And was put on hold! For about 30 mins the last phone call I made Robert answered and I asked is there any available cars! He said no and hung up! I will never ever rent a car from the Sonora enterprise!! I ended up. Renting a u haul which was way cheaper than the car I was supposed to rent!! Do better enterprise!! This place needs better customer service!! Worst first experience ever! read more

Customer service is not what it used to be. It sometimes feels like they don't want the business. I remember not that long ago they had a young man working there he was the best. The girl that I guess replaced him is horrible. read more

Save yourself the hassle and drive to the Jackson location instead. The "branch manager/supervisor"as he calls himself, of the Sonora Enterprise has no desire to honor what their website promises and has no interest in helping potential customers. I reserved a "Standard SUV" as described by their website. Attached you will see the description of the vehicles in this "Vehicle Class". "Pathfinder or similar. 5 people, 5 bags." When I called to confirm what vehicle I was getting, the day before my trip, he told me a Murano or similar. I explained that would not work and I needed a vehicle with 3 rows, as the reservation described. He made it very clear that he could not care less what I needed and the problem I was facing. Instead he repeated himself over and over and said the same packaged response that I had already countered with logic. He did nothing to overcome this false advertising issue. I took my business to Jackson, California and got a vehicle from Sergio at the Enterprise there. He went WAY beyond my expectations and found me a vehicle with 3 rows and even threw in a upgrade free of charge. That is what a true business who cares about their clients would do. Don't give this place a dime. They don't deserve it. read more

Enterprise Rent-A-Car - Pathfinder has 3 rows of seats, Murano doesn't. - Car Rental Near Me - Sonora, California

Izzy and his team have taken care of my car rental needs since we moved here to Jamestown/Sonora, California in early 2021. In the latest one, spanning almost 3 months, they assisted me in getting a fantastic rate when my auto insurance rental coverage ran out. Initially they had a loaded Dodge Ram Laramie that I was able to rent for 2 weeks. I was able to haul a lot of material from my house to donate and dispose of. Then they allowed me to switch to a more economical but still higher end rental. Due to no fault of their own, and I chose it anyway, I was switched to a Jetta with sunroof, heated leather seats. Sadly, this vehicle had been transferred from another location and had been smoked it. without a complaint they got me into another nicely equipped vehicle. Fantastic customer service again. Probably the 5th or 6th time during this one long rental they had worked hard to take care of my and my families needs. Finally, Izzy accommodated us in allowing us to drop the vehicle anywhere in in California at an enterprise location. Due to the horrible state of new or used car inventory in the US, we had been looking to buy a replacement to our car which Farmers Insurance had totaled. We were willing to buy a car anywhere in California as long as it met some basic requirements. We spent 3 days and nights from the South Bay area to Yuba city trying to find something. Finally bout something late night Monday, and dropped the car off after hours in Hayward, CA. For some reason that location (again, NOT this location in Sonora, managed by Izzy) did not complete the return. They team at the Sonora location took care of getting the oversight by another location and closed out the car successfully. As you can tell, I am a happy customer. I have rented primarily from Enterprise sine the 90's when I traveled very extensively. Still today, over 25 years later Enterprise still does something right in the way they treat me as a customer. read more

Go to hertz. Less frustrating. Definitely easier trying to get a live person on the phone. After two trips to there Sonora office and multiple calls to there bullshit Sonora office phone number they were unsuccessful in renting me a car. I drove a mile up the street to HERTZ and had a car rented in minutes. Heres the cool thing. I can call the local Sonora HERTZ office and get an actual live person on the phone by simply hitting the #5. Keep outsourcing your office jobs overseas. .We love renting cars over the phone from people from other countries. read more

I rented a car for the weekend and the staff and service were amazing. The car I rented was a fantastic car and hod no issues whatsoever. I dropped it off and was checking out in 5-10 minutes. Process was very simple. Great experience. read more

We were 3/4 of the way to our camping destination when my truck engine blew and we were loaded with camping gear. Adrian picked us up with a shuttle (he was wearing a mask and the shuttle had a clear screen between front and back). He went out of his way in every way to get us a vehicle that would fit our camping gear. We loaded all the gear into the rental, had AAA tow my truck home 150 miles and we made our camping trip and had a great time! Adrian even said we could temporarily store my truck in one of his parking spots if I needed (which I didn't) and that was A+ service in my mind. I would highly recommend this location! Thanks again Adrian!! read more

I've been a customer constantly with enterprise for 5+years, unfortunately today I had an experience that changed all of that. Upon returning my rental as per usual we went through the routine inspection. Not only was I told the car had an excessive amount of dog hair in it (I had a cover on the seat and didn't get around to vacuuming the stuff on the floor and the stuff that came off upon removing it this time) which has never been an issue but somehow they claimed I had damaged some small plastic piece on the front of the bumper/grill? Honestly not even sure how anyone could have seen or noticed it or how I could have possibly damaged that and yet the rest of the area be perfectly fine if it was genuinely my fault. Seems much more like it was something THEIR employees overlooked but they are of course going to file a claim and potentially attempt to charge me. This will be the last time I ever rent from enterprise again, poor customer service for someone who has been a valued customer for years. Quite ludicrous if you ask me. read more

Rented a car when our car hit something on our way to Sonora. Ended up using it for a month. Staff was efficient and very helpful. Check in and out was quick. Car was great and had no issues. read more

Made and paid for reservation only to get a voicemail the morning of the reservation that they don't have a car and to please call. Called for an hour with no answer. Now playing the waiting game for refund. read more

Enterprise Rent-A-Car Sonora rocks! They are professional and kind, and because I had a chance to drive three different SUVs as rentals over the past few months, I was able to buy the best SUV for my family later through Enterprise car sales in Stockton. Highly recommend them. read more

I had the need for a one week car rental and I set it up through this Sonora office of Enterprise. Everything worked out great and both Benjamin and Elise were super helpful and a joy to work with. My schedule changed two separate times, and I ended up needing to rent the car two additional weeks and return it to a different location in the Bay Area. All it took were two quick phone calls back to Benjamin and he set up the changes for me quickly and efficiently and at the lowest weekly rate as originally quoted. I'll certainly be referring friends and family to do business with this Sonora Enterprise Office in the future! read more

I had a problem at your Sonora Ca location I reserved a vehicle on 12-24 at 10am I showed up at 10:15am and no vehicle was available. The employee then turned it on me as it was my fault that I should have called before I showed up. I said it doesn't say that in confirmation and he still insisted I should have known better to call first so he told me to call at 12 pm and called at 12pm and nothing was available. He told me he would call when it was ready to be picked up. Never got a call so I called at 3:15pm and got a recording the location was closed. I have sent multiple online messages regarding a refund on my points and have not heard back. read more

Had a car on reservation just to be told when we arrived that they just rented it out....real professional guys. Thanks for sabotaging my trip Isn't that the opposite of what you guys do? read more

I have been renting vehicles with Enterprise for 20 years and have had always the best customer service experience! They are so helpful and very friendly any time I call or drop in at the Sonora local branch. Benjamin and the other employees are always there to welcome me with a smile. I appreciate dealing with such great customer service. These guys are the best. Definitely a 5 star branch. Thank you for making my experience hassle free and always quick service. You guys ROCK! read more

Called Hertz to get my son a car to come home for the weekend and was treated so RUDE! Went back on line and found Enterprise, I first spoke with Ashley. She was super nice and professional, she helped me get him a car reserved all with a POSITIVE ATTITUDE!!!! I called today to confirm everything was still good and arrange a pick up, this time I spoke to Alexa she also was positive, and every sweet!!! THANK YOU what ever you guys are doing keep up the good work... read more

Ben the manager is the GOAT. Every time we've called or come in, he's always in good spirits and incredibly helpful. We're not sure if that's just how he is, but each time we've rented from Enterprise in Sonora, he's made us feel like a priority. 10/10 would recommend. - Sarah from Reverb Communications. read more

I have been renting cars from the mother lode enterprise for 3 years now, and I have got to say they are the most helpful, and friendly of people I have encountered. Benjamin is a fantastic manager and has always been courteous to me. I can say I am a difficult one and they never make me feel like I am a burden. I love the app and the points I earn to use towards a free rental. read more

I rented a car in Sacramento and dropped off at Enterprise Sonora location. The manager Benjamin was so helpful and even arranged for his employee, Troy, to give me a ride to my sister's house. Troy was a very polite and helpful young man who even helped me unload the groceries I had purchased. Great customer service at Sonora Enterprise!! read more

Called on a Saturday and they were completely useless. No cars available to rent. Later someone in town told me they have like 5 cars to rent. Very disappointed in Enterprise- I will always remember that they didn't come thru for me when I needed them. read more

Enterprise is my go to car rental company (I travel extensively across the country). When my car broke down & I needed to rent a temporary replacement I went to my hometown enterprise. They provided excellent, friendly, prompt service. One of the best offices I have worked with & in my own backyard! read more

This was the best experience I've ever had with a rental car. They greeted me warmly when I got there, had me in and out in 10 minutes so I could get to work, gave me a ride back to pick up on very short notice-- just awesome! Very professional and kind, even the transporter. If I ever need to rent a car again, I'll be using them! read more

Giving this a one star only because I have to give it a star to give it a review be sure to make sure you check your statements they charge my credit card one year later for a charge that had already been paid I didn't know it was legal for them to keep my credit card on file for a year. read more

Do not business with these people. I had a 9:00am reservation, I arrived at 9:05am and they had given my car to someone else. Allan and Brandon are two terrible managers. They put me on a waiting list and was never contacted. I wish yelp would allow me to give negative stars because they deserve -100 stars. read more

Thanks for being cool and helping us get a great truck. Also thanks for the pick up, I didn't know enterprise provided that service. Strong work Benjamin! read more

They tell you one thing but give you much less, go elsewhere if you can. Very limited selection and not helpful and live up to their word, untrustworthy. read more

I have rented a car here twice. They have excellent customer service, the staff is very welcoming and pleasant.

Not Open during posted hours on the door. Tried to drop off a scheduled vehicle on a Saturday at 10am. Posted hours are 9am-12pm. No one there and no answering of the phone. read more

Unfortunately I was hit by an oncoming truck and my car was totaled. Although I wasn't hurt badly, the experience was extremely traumatizing and to top it off, I was on my way to Seattle, moving halfway across the country, with everything I owned in my car. I could barely speak or think when I stopped in at Enterprise. In fact, I embarrassingly started crying so hard I couldn't even talk while he was trying to quote me on the price. It was a very busy time, and the gentlemen (there were two working that day) made sure to get me a car to rent THAT day and they were both so kind and compassionate. The way they treated me was above and beyond what I had expected and I will never forget this. Thank you for your wonderful customer service. read more

Whenever we rent a car it's enterprise in Sonora. Nice cars good helpful employees. Also we like the simplicity of dealing with them.