Just wanted to leave a review for the Red Deer Avis, Ilea (hope I spelled that correctly)and Ron…read morehave been very accommodating over the years that I have been working with them and ensure I get a vehicle when I need one. Even with short notice.(walk in) The vehicles they have seem to be a step up from a lot of other rental companies as well. I have seen some negative reviews posted and thought jeez that does not seem like the folks I have dealt with at Avis in Red Deer. They have always been great to talk with and a interested in how we liked the vehicle and how our trip went and seem to recall those conversations years later. Thanks!!

Avis saved my day which just also happened to be my birthday. I made the mistake of trying to rent…read morefrom Budget and they would not rent to me due to my license that they viewed as "new." Thankfully, at Avis, none of this was a problem. Renting a car was easy, efficient and the two gentlemen assisting me on September 30, 2016 at around 11:30AM were fantastic people with amazing customer service. Not only was I able to rent a car no problem, but they recognized it was my birthday and gave me a discount equivalent to the numbers of my age. That was a bonus. The car was clean, ran great and saved my weekend in red deer. The experience was elevated by the spectacular customer service I got from Avis which I am sad to say was lacking at Budget. Next time I know where to go in the first place for a car rental. 10+ stars!!

So many vehicles to choose. I use them all the time. Every airport transfer i get picked up and…read moredropped right at the airport. And when my flight was delayed they adjusted their pickup time to ensure i was picked up.

From the owner: Party Bus & Limousine Rentalsread more

Had a clutch resurfaced today. Drove up to Red Deer from Calgary it was done within an hour. Great…read moreservice and reasonably priced. would highly recommend this business! Thanks guys.

From the owner: Specializing in new auto parts and accessories. We also offer engine and clutch rebuilding…read moreservices.

truck was stolen and had to rent a vehicle under insurance from them. Had to keep the truck an…read moreextra night after insurance coverage finished and was told it would be 40 dollars. They ended up charging me $378 dollars for the extra night saying first that I dropped the vehicle off 3 extra days later (which i did not), and then insisting i caused damaged, which i did not. They agreed to refund me and then still did not, even after calling repeatedly to check on my refund which they still insisted was coming. Its been two months and they are still trying to charge me for damage and late fees. Will not use this service again and recommend against Enterprise. Very unimpressed.

Booked a car through Melissa on July 29, as my vehicle was going in for hail repairs. She took all…read moremy information over the phone and we arranged meeting at the body shop on July 31, at 4 pm. (She did tell me she was out of the office, but was writing the booking on paper) .I wanted a later time, but she told me their office closed at 5 and they needed to be back at it by then. I arranged to leave my job 2.5 hours early to meet her, and much to my dismay they were not at the body shop with a rental for me. Three phone calls and 1/2 hour later, someone finally answered the phone. It was Melissa, and I questioned where my rental was....that is when she asked if I had received a confirmation email about a reservation. I told her no, as I did not know that I was supposed to receive one, and that I had booked through her on Monday personally. At that point she told me, well you never booked a rental then! I asked how I was supposed to get home, or to work the next day...I live 25 km from town, and she basically told me it wasn't her issue and they could do nothing to help me. I asked to speak to her manager, and she had left for the day already, so I asked her to contact her so we could get the mess sorted out. Nope. No help. She informed me that she would have the manager call me in the morning....they open at 8 am. It's now 1:15 pm the following day and I still have not heard from anyone. And I lost 2.5 hours of work over the ordeal. The customer service is by far the poorest I have delt with in a very long time. Melissa simply did not care, or offer apologies at all. She even at one point admitted talking to me on the Monday but not booking me a car. Rating..extremely POOR!!!

I brought my vehicle to Napa on Aug. 17th /23 in the evening because my gear shifter was locked and…read moreI needed a new belt. Note: There was nothing wrong with the transmission. I received a call from the manager, Ali Smyth, early the next morning. She proceeded to give me information about cost for repair and recommended a full inspection of my vehicle. This service totaled over $800, and could potentially be in the thousands after labour/extra parts for issues that have not yet been determined. I explained that I was not interested in a full inspection and only wanted a new belt and the gear shifter inspected. Ali became irate. She raised her voice to me, interrupted me while I was speaking and was overall rude to me on the phone. I asked to speak to another staff member and she refused. She said, "I am the manager, so you will speak to me." I did not request to speak to the manager, and honestly I would have been happy to speak to anyone else other than her. When I requested to speak to someone else a second time, she hung up the phone on me. I called right back and another staff member answered the phone. We discussed the conversation between Ali and I. I explained that I only wanted the belt replaced on my vehicle with no other work to be completed. I came to Napa Auto to pick up my vehicle the same day (Aug 18 /23). The staff member at the counter and I spoke about my conversation with Ali. I said that I would give her the opportunity to apologize if she felt inclined to do so. The staff member went in the back to speak to her about it, but returned saying she was no longer in the building and wouldn't be returning until much later. I have not received an apology or a follow-up call from Ali. In the end, I was charged $295.01 for a new belt. Due to this experience, I will not be returning to Napa Auto in Innisfail.

Napa AutoPro in Innisfal (Innisfail 2020) was a great surprise for me. I was treated with respect…read moreand felt the integrity of the business they are running. I had a thorough and well-done service and follow-up as promised the next day. I recommend anyone in the surrounding areas to find John and give their 5-star services a chance.

Totally negative and costly dealing with this shop. …read more.. I was lied to, told they would provide a rental while they had my vehicle in their shop After their shoddy work dimples all the transmission fluid on the streets of red deer. Then they tie into the transmission without my authorization, attempted to minimize their responsibility, refused to pay for the rental they offered, stick me with the car rental bill, 22 days to get a transmission back together. It's not badmouthing or libel or slander if it's truth. Anyone can contact me for the story. I've had estimate of $3500 to undo their mess... Still wanna go there??? Call AMVIC before you agree to any sort of agreement. even if you agree to a zero dollar deal, to get your vehicle out of their shop, any agreement, cancels out your right to action through AMVIC. These guys know how to work the system, and the customer Hope this review saves someone else the grief...

From the owner: Busted Knuckle Auto Repair & Customs has proudly served the Red Deer community since 2017. As a…read morelocally owned and operated auto repair shop, we've built our reputation on honest service, expert workmanship, and a passion for helping people. We're here to fix cars, and we're here to ensure our customers have a safe, reliable ride every time they hit the road. Our team takes the time to listen, provide clear explanations, and offer solutions tailored to your needs and budget. Whether you're coming in for a routine checkup or a complex repair, you can trust that we will always have your best interests at heart. Our auto shop offers comprehensive car care for all makes and models.