Had a car accident with injury. Set this location through my insurance agent for my rental. Received two separate phone calls confirming date and time of rental pickup (had to wait 48 hours for availability). Arrive only to be told that my pickup was not registered with them. I expressed frustration that they had made the error. Employee was rude and stated "we personally didn't made an error." Excuse me, sir, you did. Own up to it. He couldn't even be bothered to call another closer location to see if there were any vehicles available. I was left to have to travel 45 minutes away losing time at work. read more

We rent a vacation vehicle every year at this location without any issues. The staff is always friendly, knowledgeable and quick. Pick up and drop off time and locations are very convenient to us as well. read more

I too face the same issue as Jake faced with the West Mifflin branch. I booked for Friday and dropped off keys on Saturday, this company charged for three days $305 including weekend for one day rental. They did not inform me about this policy while picking up. I explicitly asked about the drop off keys in the weekend and no one informed about you should have return before office closing hours. This is bad situation for one day rental $305 charges. I never faced this type of experience with any of the other vendors. Simply looting the hard earned from people. I called them and asked the extra two days rental charges but their response was vague. I really disappointed with these charges and would not like to recommend this company to any of my friends and never think to use Enterprise services. I dropped off the keys couple of times after the office hours in the weekend and did not get charged like this way. This Enterprise company should have explained about the policy. without giving the information and charging is unacceptable. read more

This company charges your bank directly without notice and without receipt while you are using the rental opposed to collecting at the end of the transaction during drop off. That would have been fine if that information was disclosed to me during pickup. After discovering on a weekend day that Enterprise charged $176 directly from my bank, i had to return my rental in a hurry out of fear of another unannounced charge. Seeing that nobody eas available on weekend days I had no choice other than to just drop off the rental. Seeing as I am currently on a tight budget, that charge really hurt as that money came from the cash that was budgeted for food for two weeks. Luckily I returned the rental with a full tank so I got my fuel charge returned so atleast I'll be able to eat, but considering the fuel charge was only about 60% of the $176 they randomly extracted from my bank, I'll still be going hungry. Below is my correspondence with Enterprise. This came after I made a call to the office to figure out why I was charged without notice. The call ended on a bad note because of my anger (due to the fact that I will be going hungry), because of their shady business practices. Mind you this was after I returned the rental. Enterprise: This is Kent from Enterprise Rent-A-Car. I wanted to check in with your satisfaction during your rental experience so far. Our goal is for you to be 5/5 completely satisfied with our customer service! If you were anything less than completely satisfied with our customer service or have any questions throughout the entire rental process, please give us a call at 412-881-7232 or just email me back here! Me: I am extremely dissatisfied with this service. At this point I need receipts for everything because I'm advised to speak with an attorney to make sure all the charges were justified and legitimate. I have yet to receive an itemized receipt for anything, such as the initial charge to me during pickup, the $176 that I was charged on 7/1/2022, and I have not received my receipt for the fuel charge refund of approximately $94 (vehicle was returned with the same amount of gas as when it was received) plus the remainder of my security deposit following the two additional days of damage waiver charges (approximately $10 remaining). I expect these receipts in 24-48 hours as I have already payed in full as a customer, otherwise I'll be there in person to collect the receipts Enterprise: Hello Jake, I just re-sent the itemized receipt for you to look at. So, you should be able to view that soon. I am sorry that you are dissatisfied, however I do feel that you will see upon looking at the receipt that you were not charged any more than what was owed. I'm sorry you felt the need to raise your voice and swear at our staff here. I do hope you know that we were/are trying to help you. We should have probably even charged you a detail fee for the way you left our rental. Let me know if you have any questions going forward. Me: Piss Off Me: Just to clarify, that piss off was for that last comment you made. Im pissed off because the $176 was taken directly from my bank without notice or receipt. Don't you think that's worth telling people about considering that $176 could be the difference between paying rent or in my case eating for two weeks. That's why I'm pissed. You people took my food money without notice. So I'm not sorry for being mad. P.S. And FYI, I would have cleaned it better if I didn't get the surprise charge if $176. I had no idea what the charge was for and I didn't know when you people would randomly extract another amount equal to my insurance payment. So because of that returned it immediately even though my vehicle is still being repaired. So now I have no vehicle temporarily because I can't afford your companies unannounced charges. Thanks for all your help. End of correspondence: I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN. read more

Made a reservation, thought I was all safe and taken care of... left a positive survey at the end of the call. Received a call 15 minutes later, no vehicles available. Now my lunch break is over, I have no time to look for anything else, I'm basically screwed. What is the point of s reservation? Poor service, in my opinion. read more

rick, the branch manager is extremely rude and hang up phone calls and gives out reservations that the branch can't keep. do not use this branch unless you have no other choice including other rental companies read more

I can not give this place enough stars. I honestly have never had a more smooth, quick, friendly experience in any retail/service experience in the past few years! read more

Everyone at this location was kind and professional. I work for a corporate company and get corportate pricing on cars, flights ect (through Priceline) I booked a car (mid-size) for 3 days via Priceline and added the insurance. My total came to $103. Once at the store, I was informed that since I was using a debit card, I would need to show other forms of ID/payment history. Luckily I could pull up my electric bill online, but I left a pay stub at home. I had to drive home, grab it then come back. I wish they would make this rule more well-known. It was pretty inconvinent and stressful. The sales lady asked us if we wanted to upgrade to a larger car for $5 more a day. I thought I had already gotten a larger car, but whatever. Then she asked us if we wanted to pay for insurance for $20 a day. I mentioned I had already bought and paid for rental car insurance. I guess priceline offers a 3rd party insurance that is no way affiliated with Enterprise. Such bs on priceline's part. anyways after the dang upgrade and $20/day for insurance my $103 total went to over $180. a little upsetting, but moving forward I will book directly with Enterprise rather than using priceline. please be sure to do the same. **If you only have a debit card, you must bring ID + 2 other forms of ID (paystub, bill ect) Despite by hassle, everyone was really friendly here. We rent a 2016 Toyota Camry and it was a great car with amazing gas mileage. read more

This has been the worse experience with rental car. Enterprise called 2x to make sure things are confirmed and reassure. Yet they showed up late, not a clean car and worse customer service. The car was not ready when I was picked up and there was barely any gas in the car. To add to this ridiculousness, the tire pressure and check engine lights are on. What in the world. This has been the worse experience and never again. No one should rent a car from this place you will receive the worse experience and walk away more upset than you need to be. You are welcome in advance. read more

Great experience from working with the manager, Chelsea that shortened our trip to a family emergency. Easy to get too & work with. Thank you! read more

they were all fantastic. from making the reservation to the gentleman who picked me up and dropped me off. i can not say enough good things! read more

I have rented from this location several times. Everyone here was always very helpful and nice. Tyler went out of his way to help me find a pick up truck for the weekend. He was able to get one for me at their location. The late night key drop off is great also for a Sunday drop off. read more

Enterprise was a very convenient service when I got in my accident. They are set up with my Geico insurance, and I received a great rental car for a week while my car was in the shop. Unfortunately, they do not hold true to their promises. Once I got my car back, I failed to get my apartment parking pass from the rental car. A simple mistake that I'm sure several people do regularly. I do not live close to this Enterprise at all, so it was very difficult for me to retrieve my pass personally. I explained this over the phone, and the Enterprise workers guaranteed that they would put the pass in the mail for me. Three phone calls later and over two months has gone by, still no sign of my parking pass. I've come to terms that I'll never get it back, and will have to pay for a new pass. I completely understand that they may not have wanted to mail it to me, but they definitely should not guarantee things that they have no intentions of doing. This is why I'm so frustrated, I'd much rather prefer they tell me from the beginning that they were never going to put it in the mail for me. I will not use this company again. read more

Today 07/16/2014 the Enterprise at 2590 Library, Pittsburgh ruined my son's birthday. I had made a reservation, received a confirmation on 07/07/2014; then my husband called and confirmed our reservation with the manager Andrew who said that since we would be staying at the Wyndham in Oakland that he would transfer our reservation to the Enterprise in "Oakland"...my husband confirmed w/Keri-Ann who said that Enterprise would pick us up at the hotel @5:30 to deliver the vehicle. This morning while heading to LAX for our flight to Pittsburgh, I rec'd a call from a another Enterprise rep. name Ben...who said he was calling to confirm w/me that we needed the vehicle. I confirmed w/Ben. Immediately upon landing at the Pittsburgh airport around 4pm we began calling the Enterprise at 412-881-7232 and 412-662-0212 and no one answered the phone, after approx. ringing 30 times it just disconnected I went online and found a phone # for the Pittsburgh Airport Enterprise and got through to a lady named Ebonie who also tried to call them...but no answer. Ebonie sent emails out. Companies who treat customers like this should NOT be in business. And the Franchisor Should be made aware of what is happening. Here I'm in Pittsburgh with my family anticipating that we would be talking my son out for his birthday and Enterprise just drops the ball. People should realize that travelers are already carrying a certain amount of stress, to add to that by giving out incorrect information makes it worse. 'Call Enterprise and we'll pick you up' NOT THIS TiME I've rented from Enterprise in CA, but this has been a nightmare....I give Enterprise a "F-" read more