The dealership drive enterprise car rental is one in a million! the staff here are wonderful…read moreincluding the location Manager Mr. C. Whom was a ray of sunshine. They were highly attentive, professional and articulate with my requests, questions and concerns regarding my rental. Which made my experience with enterprise superb. I'm grateful to have been sent here, I knew I was in good hands. From the selection of fine vehicles to the immaculate customer service skills. This enterprise beats all of the other locations in town. 5+ stars.

Full day of travel from Vancouver to Ottawa. Enterprise car rental was the choice du jour. no line…read moreup! Easy deal, great staff, friendly clerk, on the road with a great handshake in less than 5 mins. I'm using them again. Very impressed. Clerk even walked me to the vehicle and did the walk around with me. Nice. Never have seen this level of service Super happy

This was the worst car rental ever. I know, I gave it five stars. But that's because Hertz did such…read morea great job, despite how awful Priceline was. I asked Priceline for a car rental place near my hotel. I trusted Priceline, which was a mistake, and took a rental from a Hertz at 1478 Merivale. I requested an SUV with a toddler seat near my hotel to pick up a friend and his family. Instead, I got to go on a 20 minute ($45) taxi ride to the car-rental place. And then, when we got there....it didn't exist! So I had to call Hertz - international rates, of course - which informed me the Hertz was at 1916 Merivale. David, the man who worked at Hertz, was sympathetic to my plight, but there was still nothing he could do about what happened or the fact that there were no toddler seats to be had. Still. David let me keep the SUV until the next morning and drop it off at a different location -- no additional charge. And then, days after I got back home, I received a receipt in the mail from Hertz. They had taken $45 off my car rental fee -- when it wasn't even their fault. And I didn't even have to complain. So that's why I give Hertz five stars. I'll always rent from them in the future. David was a real pro, and a very nice guy. Priceline, however, still sucks.

I wanted to say Thank you again for the great service you have provided me. I will definitely use…read moreDonnelly in the future and I have already recommended to my family. Thanks again

Today sept 15/2026 I look at a ad on marketplace for a 2023…read moreford maverick lariat that they have listed with a video, I reach out to the dealer and chat back and forth with salsesman and agree to come in and test drive, I did tell them I was interested in trading in my 2024 bronco sport (rebuilt status) . I drive across city 40mins to have a look at there vehicle and when the salesman brings the truck around to front of dealership its smells like a cigarette inside and full of stone chips on the hood, both fenders and the roof is full of rust from all the stone chips including a completely cracked windshield. The salesman proceeds to tell me that no worries it hasn't gone through the shop yet to be checked I say that's ok I'm not interested being in way worse shape than my vehicle. in the mean time the used car manager Liam has my key and ownership to decide what they will give me trade in value, that was fine I was looking through dealer website with the salesman on a 2025 they have but not at the the lot to view. I said to the salesman can you get my key and ownership for me from the manager. The salesman leaves to go talk to manager and comes back if I'm interested in a brand new maverick we have great deals with employee pricing I said did you find out what my vehicle is worth on trade the salesman said they are test driving and will have a number shortly. I wait and walk around show room looking at a new Maverick and then meet the salesman and manager at the front door of the dealership and the manager asks me what I want for my vehicle I say as much as possible, The manager then says "you must have gotten a good deal on yours being a rebuilt title" I say "why do you say that?" The sales manager Liam Lawless instantly gets his chest puffed up, holds my key out in the air and says "I'm not interested I'm going to pass!" I at this point am annoyed as I taken my time to drive across city to view a vehicle they advertised that was totally misleading . I took my key and told them to remove their ad as it is not showing all the damaged on the truck the salesman agreed to remove ad immediately and he did. To wrap up my review, I find it very immature for a so called used car manager to treat a customer that way let alone in the front entrance so unprofessional. I was truly interested in coming back to proceed with a deal on the 2025 Maverick the next day when it was back on the lot. Oh well there are many other Ford dealers to deal with as Donnelly Ford doesn't put the customer service first. Its a shame that one employee could ruin the experience and sale for the salesman.

I rented a car the other day and from the start Shannon made everything so easy and effortless. I…read moreeven heard her handling other customers issue and her customer service was top notch. Ferdinand check me into my vehicle and was very thorough and made sure i was comfortable and knew everything i need to about the vehicle, his customer service and personality really made me feel comfortable. Retuning the car the next day I was served my Mohamed and again, the customer service was top notch making sure everything went well and that i enjoyed the vehicle. This whole team is exceptional and i will go back time and time again. Thank you again Shannon, Ferdinand and Mohammed !! See you soon !

The customer service was good, employees were professional and know their job. But I don't…read moreunderstand why i will pay a deposit for $300 and I return your car in the same condition and intead of returning my money back immediately you send me a check. Like seriously, why don't you all accept checks and then return my check immediately. Then it takes almost a month to receive the check. Whoever came up with that idea. You should return people's money the same way you collected it. Doesn't make sense at all.

I've rented cars in just about every major city in North America, and I've never once experienced…read moreanything of what I saw with my own eyes at this location. It's run like a zoo of animals on the loose who at best are just incompetent and ignorant. At worst, they're criminals and scam artists. If Enterprise were to actually realize how these employees acted there, they'd be forced to clean the house. It started out very badly before the long weekend and ended with the worst possible circumstances imagined. Even though it was booked online, I was met with complication after complication that led to spending over 90 minutes of wasted time just to get the vehicle off the lot. The staff there were rude, unprofessional, and could not care any less than they did about basic customer service. The following day, the individual (Dawson) who took the rental called me at 8 AM demanding I pay an additional $300 deposit beyond the $450 I had already paid for the rental fees. I said go ahead, charge my card on file. He said he tried already and it was declined. When I called the credit card company to find out why, they made it very clear that the individual flat-out lied since there was no record of an attempt. I didn't hear back from anyone at Enterprise again until the day of return hours before it was due to be returned, when I got a voicemail addressed to some guy named "Frank". With the bill paid in full, and the car not due back for another three hours, I later found out the same incompetent individual called my son who was listed as an emergency contact leaving a confusing voicemail there as well. I was just as happy to bring the car back and be rid of these very disturbed individuals, so I brought it back early clean and with fuel back to its start. I dropped the keys off at the counter, called an Uber and waited outside. While standing there, the same individual came up to me telling me that I needed to come back inside to pay my bill. I was shocked that he had the nerve to say that, and I explained very clearly the bill was already paid, and he needed to check it for himself. When he insisted I come back in with him, I told him I was late to go meet a business client and if he had any other questions to call me later. At that time, the Uber car showed up and I got in. That's when the mouthy punk kid teamed up with Dawson and started threatening me with violence, and also with the Uber driver to the point, that the driver became so intimated that he refused to drive. I ended up getting out of the car and walking off the lot completely where I called for another car a few blocks away. As I was leaving the two of them were screaming obscenities at me and I was leaving without paying my (fully paid) bill, in front of at least a dozen other customers outside witnessing it. The final insult was an hour after I left they charged my credit card, which they were claiming they had no access to, another fee, which I've already filed a dispute with my credit card company. I've already contacted a lawyer to see what civil and perhaps criminal actions can be taken.

Awesome staff on Merivale Rd. The car was beyond wonderful, I have to say that the service was…read morebeyond wonderful.

Nice ride - very interesting tour- staff were pleasant and helpful. Had a very nice time.read more

Relaxing boat cruise & tour, beautiful view of the Rideau canal, locks & some history of Ottawa…read morefrom a wonderful guide! Overall great experience!

This is a fun way to see Ottawa. You get a nice overview of sites on land then you head into the…read moreriver which gives you a great view of the city. We had an informative host. It was a fun way to start our visit in Ottawa. Thanks!

Not recommended to french speakers. It was not a good experience for us. We are a mixed language…read moregroup and specifically wanted a double language tour (it is advertised as such). The guide wants to speak english only and will ask to do so 2 minutes into the tour. The tour is short and very uninformative, mostly jokes about how bad the streets in Quebec are or how lazy the canadian politicians are. The bus is very loud which makes understanding the few informations given a challenge. I can guarantee you any ferry or bus tour i had in my life was better than this.

We tried a new tour called Hidden Ottawa. It's Not a haunted tour. It's a history based tour that…read morehighlights things even most locals don't know or have never noticed about the town. Our group were all locals and we all enjoyed the tour and didn't know the majority of what was talked about. Get ready to learn some real colourful stories of Ottawa! I also appreciated the path the tour takes. It's very scenic and uses areas none of us had been before which was also super cool to learn about and made for some amazing photo locations too!

Walking through downtown Ottawa and came across the sign for a ghost tour. They tend to be fun. So…read morewe inquired and wound up taking the 8pm haunted prison tour. Cost me for 2 adults, 2 kids just under 100 cad. Our guide was Hanna and she was excellent. Overall she seemed extremely knowledgeable about the area and added a little theatrical approach to her story telling. It's a short walk to the prison but once inside it's a throw back to 100+ years in the past. Spooky and fun. Not overly scary for my 10 and 7 yo. If I'm ever back in the area I'll definitely be checking out one of their other tours. My kids loved it.