I had to write a review about the amazing experience I had at the Kanata Budget Rent a Car location…read morein Kanata on Edgewater street. The story began when my UHaul reservation was completely changed without my consent a day and a half prior to my move from Mtl to Ottawa. I was so upset with UHaul service I decided to see if I could find another truck with another renter, this is where I had an amazing experience with Othniel from the Kanata Budget location. He went out of his way to find me a truck last minute, at a good price and guaranteed he would finalize everything before the end of the day, which he did! He found me exactly what I wanted and made the entire experience so pleasant, I can't say enough nice things about Othniel and the service he provided. He is an exceptional employee and I hope his employers know this and keep him at Budget as long as possible. He knows how to treat customers!! Thank you again Othniel!

About 2 months ago, we dropped off a car rental at this location (we picked up at the Billy Bishop…read moreAirport location in Toronto because the Wellington Street location had no cars left. This was during the rail line blockades by protesters opposing the Coastal GasLink pipeline, so anyone who was traveling by train (like us) was stranded. Car rental companies were busy, many locations had their entire fleet rented out, so we were thankful Billy Bishop had some cars left, but I am digressing from the review...). We had minimal interaction with the staff at this Ottawa airport location (which was the only location open late on a Sunday, so we had to return it there despite living nowhere near the airport and having to take a taxi home from there, oh wait I'm digressing again, lol), but overall we were very happy with our experience at National as a whole. As soon as we drove into the assigned parking spot for National, a representative approached us and greeted us. He scanned the barcode on the car, looked around for damage, checked the odometer, gas meter, etc. Told us everything was good, and emailed us confirmation of the return. Easy peasy. Signage for the car rental drop off was clear, and signage for where to drop off the vehicles for each car rental company was also clear. Although I would have rather taken the train like I had originally planned, I had a good experience with National both in Toronto and Ottawa. I would rent from them again, but hopefully next time it will be because National was my first choice, and not because I had to scramble at the last minute to find a way home because my original plans were derailed, so to speak.

Very good service from this location. Ottawa is a small airport, so rental cars on site which is a…read morebig plus, no shuttle buses. Due to a mistake in my reservation, I did not have a car but they were very gracious and hooked me up quickly. On the return, the lady was extremely nice- she was hustling and actually running to get people checked in quickly. When she asked me how the rental was, I told her it was great but wished the car was bigger, and she offered me a free upgrade for my next rental- probably won't ever use it, but nice nonetheless! My only warning for this location, which has nothing to do with National- no gas anywhere near airport, plan ahead!

My rental with Enterprise Potsdam has been great! I have been waiting for my car to arrive from…read moreanother state. I had to extend my rental out, and the employee that helped me made it easy. They even were able to pick me up from my house to get the rental car.

This was my first time using the Potsdam Enterprise location and things didn't go smoothly…read more Here's the cliff note version of my experience: Enterprise has fundamental problems with their reservation system. Zac, the Assistant Manager at the Potsdam location, was able to think outside the box to problem solve getting a rental for me so I got to my destination on time. (Full disclosure: it did take persistence to initiate Zac's problem solving, but once on board he did a fantastic job.) Here's the long version of my rental experience: on Tuesday I made an online reservation for a compact car for 9:00am Wednesday morning. I received an email confirmation of my reservation. (If you call to make a reservation, the recording you listen to while on hold tells you the best prices and availability are found online. Instead of waiting on hold, I decided to book the reservation online when I got home later that day.) I didn't schedule a pick up with my reservation as I had arranged a ride to bring me to Potsdam which is about a 40 minute drive from where I was. At 8:00am on Wednesday I received a call from the Potsdam Enterprise office saying they did not have a car for me. I asked them what I should do as it was urgent I travel this morning. They suggested I call the Watertown Enterprise office. I called to see if Watertown had a car available (I looked up the number online and pressed option 2 to make a reservation) and I was told they had a car. But then when I spoke with the Watertown office directly, I was informed they do not have any available cars. ****THE ONLINE RESERVATION SYSTEM DOES NOT HAVE AN ACCURATE COUNT OF AVAILABLE CARS FOR LOCATIONS AND NEITHER DOES THE RESERVATION DESK. YOU MUST SPEAK DIRECTLY TO THE LOCAL OFFICE WHERE YOU ARE PICKING UP THE CAR TO ENSURE A CAR WILL BE AVAILABLE**** (option 4 when you phone in) At the suggestion of the Watertown office, I called back to the Potsdam office and requested to speak to a manager. It was difficult to get in touch with a manger: he was in a meeting, he wasn't coming in until late morning, the phones don't allow calls to be transferred, I was refused a number to call him directly. Once I was connected to Zac, a manager, it took us a while to get on the same page. I was told there was no car available, period. (And it was my fault because I reserved the car the day before after business hours.) I explained that when I booked the rental there was no indication a car may not be available. If a message had popped up telling me there was the possibility of NO CARS WHATSOEVER being available, I would have made other transportation arrangements. But it all looked good and I received my email confirmation. I checked my confirmation and all the info was correct: I had entered the correct date, time, locations, etc. on the form). How was this my fault? I was willing to drive a distance to get a car and I would take any vehicle that was available--I was willing to use the resources I had to make this work. Now it's getting to be 9:30am and I'm really starting to panic. (I've been on the phone with Enterprise since 8:00am trying to get a car without success--and the ironic part is when you're on hold with Enterprise you hear not only the message about booking online, you hear another message about 'We treat our customers the way they should be treated.' ) My ride starts driving me to Potsdam. Zac calls me back and let's me know he has a possibility: he has an out of state car with expired paperwork. Headquarters overnighted the updated documents, and typically overnighted documents arrive by 10:30am. If the documents arrive, the car is mine for rental. The documents arrived and I was on my way. I'm satisfied with the final outcome (I did get a car and got to where I was going), but am concerned with A) I was told there was no car available even though I had a reservation and confirmation number B) How ok everyone at Enterprise was with knowing I was going to be left stranded C) I don't think I'll ever truly have confidence booking with Enterprise again. Zac was able to turn a half star rating into a 3 star rating, but I really wish things had just gone to plan.