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Enterprise Rent-A-Car

3.6 (26 reviews)
Special Hours Closed
Updated 2 weeks ago

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2 years ago

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6 years ago

Hands down the best customer service I've ever witnessed at a car rental. Ron in particular was an excellent agent.

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4 years ago

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12 years ago

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10 years ago

Efficient, courteous, friendly business, and a very reasonable cost. Thanks for the ride home!

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

I was suppose to pick up the vehicle at 9am Saturday morning.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.9(39 reviews)
13.7 mi

The lack of concern for fulfilling commitments is evident, especially when customers do not raise…read moreobjections about the vehicle they receive. Manager(s) comments on trying to resolve and avoidance tactics have left me feeling disrespected and undervalued. The tactics of the cooperate office is extremely unprofessional they displayed themselves with lies about their identities. I have gone above and beyond to show my appreciation, only to be met with accusations of employee abuse and lack of seriousness. It is unacceptable and I'm sure that is not apart of corporate Core Goals. After filing a complaint with the Better Business Bureau they targeted me (Platinum Member) for asking for assistance with the inconsistency regarding reservation class and what type of car is supposed to be given. I was denied a swap out of a Range Rover that I personally put 1,776 miles on, while it displayed hazard within the engine. I was declined a luxury vehicle at the airport I was sent to by Roadside Assistance. I was Billed as if I am in a Luxury Vehicle but was in a Nissan Rouge. Ive been a member of the Enterprise Family for 2 years with spending over 20,000.00. The situation i have described highlights a critical aspect of customer service within the realm of the rental car industry. It is disheartening to hear that the assistant manager and manager displayed a lack of empathy and understanding towards my needs, particularly given my status as a platinum member. There is no exception of not receiving a warm welcome and acknowledgment of my loyalty. As a frequent customer, satisfaction and retention are pivotal in maintaining a positive brand image. The abrupt shift in tone and attitude from Tiara at T.F Green further underscores the inconsistency in customer service standards within the company. I've expressed how I like to utilize my points effectively, raises concerns about the fairness and transparency of the decision-making process. Was I not a valued customer with Enterprise? Did I deserve to be treated with respect and consideration, especially when it comes to fulfilling the expectations with staff? The need for improved in communication and alignment between customer service representatives and management are crucial in ensuring a positive and satisfactory experience for all members associated with whether that be in store or airport facilities. I want to express that I am very displeased with the decision made with putting me on "Do not Rent" as if I didn't speak to Erikah with Cooperate. We spoke about the different costs of getting rentals there at the airport and how she would get in contact with my "Home Branch". She asked when I planned on making payment in which I was confused; To later find out that I was being threatened. Audio is available if not believed. The issue started when I transitioned out of one vehicle to another and I tend to do that because I rent weekly. My monthly statements usually look around 1,863.00. For those who would like to do the math. False Advertisement is a tactic used by office of area manager(s). After the refusal to converse with bank officials they took it upon themselves to then try to take additional payment without my knowledge of 297.50 after providing 1,500.00 plus through dates of 3/12 through 3/27. As the manager stated that they can do without my permission. Instead of appreciating the fact that I waited to file each complaint and it was the last resort of not getting what I reserved for. I was clearly targeted due to the usage of my points and reliability of my resources. The refusal of not following their own policies; I still never waived my support. It is very unfortunate that I was handled with such haste and ignorance. I hope that once an internal review, they will notice their mistakes and I can only hope they make right on what they've done. I've sent emails directly to the billing department but they decline to remove me off of "Do Not Rent" which led me to find my new family Hertz Multi Month Membership. Enterprise has lost a strong advocate. As I work for the Department of Social Services I will pass this message along for those to beware of their business accounts and activities that are processed by sales representatives at Enterprise. I am not the only one who has a similar experience with Enterprise and instead of admitting guilt, you get banned. I hope this message is very clear, train sales representatives not to lie and make empty promises regarding availability on vehicles. Also, train Managment on how to find solutions without having to go to extreme measures. Be non biased when dealing with members of the community. I still consider Enterprise my family, however, I am glad it has come to an end. May this business prosper and may staff take head to a simple request. In Solidarity Kendall Smith Platinum Member+

It's a rental car agency.... not much to say. I got a car but I didn't like it. I sat too low in it…read moreand couldn't raise the seat any higher. Still couldn't see the front of the car. I asked for a different car and was promptly told there weren't any. I ended up using pillows to raise myself up. Not comfortable at all. They kept me updated on my rental progress weekly which was great. Just wish I could have had a better car.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Block Island Bike & Car Rental - Rental Cars

Block Island Bike & Car Rental

3.6(19 reviews)
42.3 mi

They are NOT doing bikes this year!! We originally wanted…read moreto bike around BI for the day but when we arrived we were informed they are not doing bikes for the '24 season. We ended up grabbing a car instead and we were very very grateful. We got to see all of the island and did not die in the heat and on the many hills across the island.

Okay if I could give separate ratings, then this is what I would rate this experience as: 5 Stars…read morefor the employees, they were awesome and they provided transportation to/from ferry to the rental location. They were kind, and engaging. The actual rental car was physically a disaster - these was quite a lot of cosmetic damage, . . . whatever the dents and scrapes were of no real concern to me, also there was A LOT of beach sand inside the car, but again no big deal. The bald tires, the check engine light on as well as the tire pressure monitor light on . . . were a big deal and quite concerning. I was renting for 6 hours and traveled a total of maybe 25 miles throughout the entire day just sightseeing, however the entire time I was driving, I was keenly aware of the bald tires situation and was uneasy, thinking about other drivers and having to stop short etc. so with that coming into play, my overall rating was much lower than I expected. If I was to rent again from Aldo's, I'd insist on a vehicle that would pass RI State Inspection, because I KNOW for sure those tires that are currently on that Camry, would NOT.

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834 Ocean Ave.,New Harbor

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Enterprise Rent-A-Car - carrental - Updated May 2026

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