they help me always if they have cars they will provide the best cars & i believe for uber renting…read morethats the best place in entire tri states the lady there is amazing lady been seeing her there for past 5 years & she help you she deserves 5 stars i am happy with their service & its not a easy job for them too so please appreciate their hard work

Annie is the best! She has always greeted me with kindness and is amazing at her job! She is…read moreknowledgable and professional, besides being a top notch Human being! I have been using Hertz when I need a car for years now and always have the best experience!

Very good customer service! Brianna was super helpful and I asked a lot of questions!read more

The Groton Enterprise has been the best experience I've had with car rentals. I regularly rent from…read moreEnterprise for business and leisure travel and have used them all across the country. The people at Enterprise are always helpful and friendly. However, the Groton location is stellar. They work hard to provide a vehicle in good condition even during the pandemic. All staff I have worked with have been fantastic and are flexible. This is especially true with Emily. She is very talented at logistics and customer service! -Evan

I came here vis-avis some friends and... ok I can't back that up, I was alone this day…read more I had a pretty mixed experience at this Avis. So my rental car was basically breaking down and being psycho all the way from Boston to Connecticut so I stopped in here and explained the problem and they seem very unwilling to help - but when I put my foot down and put some pressure on them and insisted that I get a new car, they gave me one of the other cars that was here. The replacement car wasn't bad but it wasn't great. It smelled weird but so does your mother. The worst part is that they said I would need to drive the broken car to go and get it filled up with gas otherwise I would be charged and extortionate amount like $20 per gallon of gas. But the car was broken. I mean, it was dangerous to drive and ready to break down. Would barely get over 20mph. So that should have been waived. Very unprofessional and risked both their car and my holiday. For this reason I can only give 2 stars, but I was really really glad that they did actually give me a car which is why it doesn't get one star.

I have rented vehicles for 8 weeks from Avis. 4 vehicles in 8 weeks have failed and I have been…read morestranded by roadside assistance. 4 vehicles in 8 weeks. Be very careful if renting through Avis. Beyond being out of pocket having to repair vehicles. Or given no other option. Watch billing very closely. The worst customer service I have experienced in my life. Tried escalating to management and in return I have been double charged And need to work with my bank to rectify. It's gotten so bad I have had to obtain legal advice as if you call them out on incompetence they pass the buck and no one from the VP Robert Calderone. To James Tucker. And others I won't name for now.ive had to file a complaint with the BBB and so much more. So please beware. Choose another rental company or be stranded on the highway. And wrongly billed. Witt the ultimate of passing the buck. And no one taking pride in their work to help the customer.

We rented a car for a month and it was terrific. Enterprise could not have been more helpful as we…read morekept extending it from one week, to two weeks, to a month.

Five stars for a car rental? They deserve it. Very accommodating for a walk in on a Saturday…read moremorning. No problem with a Sunday drop off using the key drop. Excellent communication. They called me to confirm the charges before submitting them. Friendly and helpful. Didn't feel as if they were trying to gouge me. A pleasure to deal with.

The lack of concern for fulfilling commitments is evident, especially when customers do not raise…read moreobjections about the vehicle they receive. Manager(s) comments on trying to resolve and avoidance tactics have left me feeling disrespected and undervalued. The tactics of the cooperate office is extremely unprofessional they displayed themselves with lies about their identities. I have gone above and beyond to show my appreciation, only to be met with accusations of employee abuse and lack of seriousness. It is unacceptable and I'm sure that is not apart of corporate Core Goals. After filing a complaint with the Better Business Bureau they targeted me (Platinum Member) for asking for assistance with the inconsistency regarding reservation class and what type of car is supposed to be given. I was denied a swap out of a Range Rover that I personally put 1,776 miles on, while it displayed hazard within the engine. I was declined a luxury vehicle at the airport I was sent to by Roadside Assistance. I was Billed as if I am in a Luxury Vehicle but was in a Nissan Rouge. Ive been a member of the Enterprise Family for 2 years with spending over 20,000.00. The situation i have described highlights a critical aspect of customer service within the realm of the rental car industry. It is disheartening to hear that the assistant manager and manager displayed a lack of empathy and understanding towards my needs, particularly given my status as a platinum member. There is no exception of not receiving a warm welcome and acknowledgment of my loyalty. As a frequent customer, satisfaction and retention are pivotal in maintaining a positive brand image. The abrupt shift in tone and attitude from Tiara at T.F Green further underscores the inconsistency in customer service standards within the company. I've expressed how I like to utilize my points effectively, raises concerns about the fairness and transparency of the decision-making process. Was I not a valued customer with Enterprise? Did I deserve to be treated with respect and consideration, especially when it comes to fulfilling the expectations with staff? The need for improved in communication and alignment between customer service representatives and management are crucial in ensuring a positive and satisfactory experience for all members associated with whether that be in store or airport facilities. I want to express that I am very displeased with the decision made with putting me on "Do not Rent" as if I didn't speak to Erikah with Cooperate. We spoke about the different costs of getting rentals there at the airport and how she would get in contact with my "Home Branch". She asked when I planned on making payment in which I was confused; To later find out that I was being threatened. Audio is available if not believed. The issue started when I transitioned out of one vehicle to another and I tend to do that because I rent weekly. My monthly statements usually look around 1,863.00. For those who would like to do the math. False Advertisement is a tactic used by office of area manager(s). After the refusal to converse with bank officials they took it upon themselves to then try to take additional payment without my knowledge of 297.50 after providing 1,500.00 plus through dates of 3/12 through 3/27. As the manager stated that they can do without my permission. Instead of appreciating the fact that I waited to file each complaint and it was the last resort of not getting what I reserved for. I was clearly targeted due to the usage of my points and reliability of my resources. The refusal of not following their own policies; I still never waived my support. It is very unfortunate that I was handled with such haste and ignorance. I hope that once an internal review, they will notice their mistakes and I can only hope they make right on what they've done. I've sent emails directly to the billing department but they decline to remove me off of "Do Not Rent" which led me to find my new family Hertz Multi Month Membership. Enterprise has lost a strong advocate. As I work for the Department of Social Services I will pass this message along for those to beware of their business accounts and activities that are processed by sales representatives at Enterprise. I am not the only one who has a similar experience with Enterprise and instead of admitting guilt, you get banned. I hope this message is very clear, train sales representatives not to lie and make empty promises regarding availability on vehicles. Also, train Managment on how to find solutions without having to go to extreme measures. Be non biased when dealing with members of the community. I still consider Enterprise my family, however, I am glad it has come to an end. May this business prosper and may staff take head to a simple request. In Solidarity Kendall Smith Platinum Member+

It's a rental car agency.... not much to say. I got a car but I didn't like it. I sat too low in it…read moreand couldn't raise the seat any higher. Still couldn't see the front of the car. I asked for a different car and was promptly told there weren't any. I ended up using pillows to raise myself up. Not comfortable at all. They kept me updated on my rental progress weekly which was great. Just wish I could have had a better car.