Annie is the best! She has always greeted me with kindness and is amazing at her job! She is…read moreknowledgable and professional, besides being a top notch Human being! I have been using Hertz when I need a car for years now and always have the best experience!

Booked a rental for pickup at 5:00 on the website, took a $30 uber to get there and arrived less…read morethan ten minutes late to a closed shop with no one around. Don't let us book for that time or give some leeway?

Very good customer service! Brianna was super helpful and I asked a lot of questions!read more

The Groton Enterprise has been the best experience I've had with car rentals. I regularly rent from…read moreEnterprise for business and leisure travel and have used them all across the country. The people at Enterprise are always helpful and friendly. However, the Groton location is stellar. They work hard to provide a vehicle in good condition even during the pandemic. All staff I have worked with have been fantastic and are flexible. This is especially true with Emily. She is very talented at logistics and customer service! -Evan

I will NEVER use these people again! First, they didn't give me the car that I was supposed to get…read more Day 2, the battery is dead. Then, they can't bring me a replacement and pick up the dead vehicle at the same time. Instead, I have to ride with the tow truck all the way to Warwick to get a replacement! AND, to top it off, not only is my whole day shot, but I have to pay for the gas that I use to get from Warwick to Norwich! Absolute unreal!

I came here vis-avis some friends and... ok I can't back that up, I was alone this day…read more I had a pretty mixed experience at this Avis. So my rental car was basically breaking down and being psycho all the way from Boston to Connecticut so I stopped in here and explained the problem and they seem very unwilling to help - but when I put my foot down and put some pressure on them and insisted that I get a new car, they gave me one of the other cars that was here. The replacement car wasn't bad but it wasn't great. It smelled weird but so does your mother. The worst part is that they said I would need to drive the broken car to go and get it filled up with gas otherwise I would be charged and extortionate amount like $20 per gallon of gas. But the car was broken. I mean, it was dangerous to drive and ready to break down. Would barely get over 20mph. So that should have been waived. Very unprofessional and risked both their car and my holiday. For this reason I can only give 2 stars, but I was really really glad that they did actually give me a car which is why it doesn't get one star.

We rented a car for a month and it was terrific. Enterprise could not have been more helpful as we…read morekept extending it from one week, to two weeks, to a month.

Five stars for a car rental? They deserve it. Very accommodating for a walk in on a Saturday…read moremorning. No problem with a Sunday drop off using the key drop. Excellent communication. They called me to confirm the charges before submitting them. Friendly and helpful. Didn't feel as if they were trying to gouge me. A pleasure to deal with.

Friendly and helpful staff who understand the need for rentals. I was fortunate to have one staff…read moremember help me out, looking at other cars that might be available, but unfortunately there weren't. But not for trying. Did get a nice smaller SUV though. Everything was done via phone and on electronic tablet. Emailed receipt and text messages made things very easy.

It's a rental car agency.... not much to say. I got a car but I didn't like it. I sat too low in it…read moreand couldn't raise the seat any higher. Still couldn't see the front of the car. I asked for a different car and was promptly told there weren't any. I ended up using pillows to raise myself up. Not comfortable at all. They kept me updated on my rental progress weekly which was great. Just wish I could have had a better car.