Terrific experience. Great customer service. Patty was friendly and helpful…read more The vehicle was well maintained and clean, which I would expect from any hurts location. But dealing with someone who's friendly and obviously cares is a major bonus.

They are NOT doing bikes this year!! We originally wanted…read moreto bike around BI for the day but when we arrived we were informed they are not doing bikes for the '24 season. We ended up grabbing a car instead and we were very very grateful. We got to see all of the island and did not die in the heat and on the many hills across the island.

Okay if I could give separate ratings, then this is what I would rate this experience as: 5 Stars…read morefor the employees, they were awesome and they provided transportation to/from ferry to the rental location. They were kind, and engaging. The actual rental car was physically a disaster - these was quite a lot of cosmetic damage, . . . whatever the dents and scrapes were of no real concern to me, also there was A LOT of beach sand inside the car, but again no big deal. The bald tires, the check engine light on as well as the tire pressure monitor light on . . . were a big deal and quite concerning. I was renting for 6 hours and traveled a total of maybe 25 miles throughout the entire day just sightseeing, however the entire time I was driving, I was keenly aware of the bald tires situation and was uneasy, thinking about other drivers and having to stop short etc. so with that coming into play, my overall rating was much lower than I expected. If I was to rent again from Aldo's, I'd insist on a vehicle that would pass RI State Inspection, because I KNOW for sure those tires that are currently on that Camry, would NOT.

The team here is super responsive and go the extra mile. They really want to make the customer…read morehappy !!!

Totally redeemed this year. Great car. Guy was super nice. Everything was easy...getting the car,…read morereturning it, etc. very happy.

Tanner @ Westerly RI Enterprise was knowledgeable, personable and went out of his way to ensure we…read morewere comfortable with the rental transaction. Best rental experience we have had!

Though their computer system was on the fritz, they gave me the car- no having to sign over my cat.read more

they help me always if they have cars they will provide the best cars & i believe for uber renting…read morethats the best place in entire tri states the lady there is amazing lady been seeing her there for past 5 years & she help you she deserves 5 stars i am happy with their service & its not a easy job for them too so please appreciate their hard work

Annie is the best! She has always greeted me with kindness and is amazing at her job! She is…read moreknowledgable and professional, besides being a top notch Human being! I have been using Hertz when I need a car for years now and always have the best experience!

Avoid at all costs - UNSAFE CARS & Zero care for customer safety…read more We ended up at Old Harbor Bike & Moped Rentals because Aldo's screwed up our Bronco reservation and sent us here. Their boss agreed over the phone to "hold" a PT Cruiser for us while we walked over from Aldo's. When we got there, no one at the desk knew what we were talking about. We waited in line for 35-40 minutes before someone called the boss again and was told to hand us the PT Cruiser. At first, we were genuinely grateful that this location was able to step in and get us any car after the Bronco disaster but that relief disappeared almost instantly, and it became very clear we just traded one mess for another. The car was already running in the lot, and once we got in, we saw every dashboard warning light on check engine, battery and a portable battery booster just sitting in the back seat. No one mentioned any issues with the car, no warning that it might not start. Within the first couple of hours, it stalled repeatedly. We were stranded in a parking lot with no cell service at one stop, forced to try starting it over and over until it finally turned over. Later, it died again before barely restarting. The suspension was shot and it felt absolutely unsafe to drive even on main paved roads, never mind the island's dirt roads or side parking spots. We avoided certain roads entirely because the car felt like it couldn't handle even a small bump. It was slow to accelerate, rattled constantly, and genuinely felt dangerous. We were so nervous about getting stuck somewhere else with no way to call for help that we cut our rental short by hours and returned it early. When I told the woman at Old Harbor about the problems, multiple stalls, dangerous suspension, dashboard lights on from the moment we got in... she just stared at me, said nothing, and took the keys. No apology. No "we'll look into it." Nothing. This car should never have been rented to anyone. It was unsafe, unreliable, and clearly not maintained. And the complete lack of concern from the staff when I reported the issues says everything about how little they care about customer safety.

It's not just this location but with the prices listed, you're better off bringing your own bike or…read morecar if you can. For cars, it's anywhere from $70-95 for one hour and goes up by $20-50 each hour plus a mandatory $10 insurance fee. For bikes it was $27.50 for 4 hours but a majority of their bikes are more like mountain bikes so they're harder to ride. The staff is very friendly and understanding about switching out bikes so they get 5 stars but the price is definitely a 1. Bikes come with a helmet but I didn't see any locks. However the island seems safe and lots of people feel comfortable leaving their bikes in the racks unlocked without getting it stolen. Hopefully it stays that way.

I don't know why this place has a 2.5. I've been renting from here for 4 years now. I don't fly. I…read moredrive. Every one is so helpful. They are always smiling and professional. My rentals are always clean, on time and they always call to confirm ahead of time.

I needed to be picked up to get the rental car. They were late, I was waiting outside. Then this…read morecar that was at my neighbors mailbox, honked at me. I asked if he was with enterprise and replied yea. He didn't even pull into my driveway or to my house. Completely unprofessional, then I got into the car that had all the windows down and the passenger seat reclined all the way back. I could smell that the employee just smoked weed, which I'm assuming is why all the windows were down. The employee drove recklessly back to enterprise. Where they tried to give me the same car as a rental. When there are clearly marked signs that say NO SMOKING IN VEHICLES. The other employee proceeded to the vehicle and confirmed the smell. I had to wait an additional hour for a rental vehicle. To each their own but you absolutely should not be sending impaired employees to pickup customers. I'm honestly shocked he didn't get us in an accident, he was messing with his phone and touch screen the entire time and was driving recklessly. I honestly don't know how he even has a license. I would like a manager to contact me about this.