These guys are awesome! I love Enterprise Rent-A-Car. Good business model, procedures are clean &…read morewell in place, and fast. No hassle. The representatives at this particular location are incredible! They treated us like they cared, smiled, listened, answered all my husband's questions. They were efficient, professional, and very helpful. There are signs clearly indicating return times and key-drop-off box for after hours returns. Soo convenient. We were running late on return, so we called just before closing on Sunday. They helped us work everything out and extend our time. Compassionate and understanding. 100% will rent from this location every time. You Rock! Thank you, thank you.

I rented Car from the Riverdale (Ogden) Utah location. On the way home I noticed that the TPMS…read morelight was on. I put air in the tire and was good for about 4 days when the light reappeared. I put air in the tire again and 4 days later the TPMS light came on. At that point I called Enterprise to let them know. They told me to bring it back and they would give me another car. I told the the reason for return was the tire air pressure low. I received notice that I owe them for a bent rim. Enterprise sent an 800. claim to my insurance company for damages. NO WAY WAS I REPONSIBLE FOR THE DAMAGE. I am sure the damage was there when I rented it. The only reason they even looked at the tire is because I told them of the leak.....the tire had a Slow leak and I got charged

The manager was very nice, but I thought I had heard her incorrectly when I was told I needed to…read morebring the car back vacuumed. But then she said it again when we were on our way to inspect the vehicle. I would have ignored that but I didn't want to incur (what I am sure would have been) an absurd cleaning fee. I've been renting cars on a regular basis for 20 years now and have worked in the travel industry. I've never been told I need to vacuum my own rental vehicle. I understand "the world is short staffed" but maybe hire a high school kid to vacuum out cars for you? A discount should be applied for customers having to do it. They love their Jeep Grand Cherokees at this location. I didn't see any other vehicle types. I had reserved a midsize car and they upgraded me for free which was fine but pricy gas-wise. I would have preferred a smaller vehicle. A pretty "meh" experience. I will try the Enterprise across the street next time to see if I fare any better.

0 stars. What could…read moreimprove? Shutting it down! Made a reservation for a 15 passenger van. We are going on a trip across 5 states for my brother's funeral. We have a family of 8 and need room for a wheelchair as well. Made the reservation online and paid a deposit and insurance fee with debit card. We Husband stopped in to see if it would be possible to remove one row of seats to make room for the wheelchair and he was informed not only was that impossible, it wouldn't be possible to rent to us at all if we were going to pack a wheelchair. So we canceled the reservation and got refunded what we'd paid. We called every single car rental place in the state- no one had anything. Got ahold of Budget's corporate office and they told us that everything the Budget office in Ogden was untrue- they can take debit as payment, especially since out debit card is a VISA Debit card & can be run as a credit card. So we remade the reservation. They also profusely apologized for the misinformation on whether or not wheelchairs can be packed in their vehicles and assured us that was untrue. So we remade the reservation. Went to pick up the vehicle. They have it.... but they absolutely refused to accept our form of payment. I was about to get on the phone to have another chat with corporate to try to figure out why this one company seems to be operating under different policies, depending on whom you are talking to. The woman who had previously told my husband that they couldn't rent to us said it would do no good to talk to corporate as they are individually owned and they can do what they want. Fantastic customer service you got there, Budget! Some heated words were exchanged between my husband and the woman and while I do wish my husband hadn't sworn at her, attitude was met with attitude. She wasn't pleasant or willing to get the whole story before running her mouth off. I am now waiting to see if we are still going to be charged for our rental as it wasn't canceled within 24 hours of pickup. And if we are, we will be suing. The card they have on file for us is our VISA debit card and supposedly, they can't run that. So if I see any charges from Budget, they can expect to get sued. And now I'm supposed to head out for my brother's funeral tomorrow in I'm not sure what vehicle. Don't do business with this company. They don't deserve it.

The company my wife & I work for requires us to take a annual trip to a convention in Nevada. They…read morepay for flights, but we always opt to drive. We also have a child I in a wheelchair, and a couple times a year rent a pick-up truck to get him and hIs chairs to the hospital to get repaired. Anyways, we have always used a competitor to Avis. We made our reservation a month in advance, and the day we went to pick up, the competitor informed is their policy had changed and we couldn't pay with our debit card. We called around, and on such a late notice it looked grim. We phoned Avis, and they said "come by, and we will take care of you." They moved things around to accommodate us. These guys exude customer service! Not only did they gai a customer for life in us, but I will also now recommend them to our colleagues and anyone else I know! Thank you guys for all you do! We had a not so great trip to Las Vegas, but the highlight of it was your handling of the situation that made it better!!

My jeep smelled like pot so bad I couldn't drive it. They offered to exchange it but I would of…read morehad to drive all the way back to the airport. So glad I didn't get pulled over by the cops.

This was the best experience I ever had renting a car I rented a nice 2022 Mitsubishi outlander se…read moreon June 17th 2026. It was simple the communication she was very helpful and responsive. They answered all my questions I had including the dumb ones im sure but was happy they didnt make me feel that way . They were extremely flexible with me from renting and picking up the car to dropping it off . I defiantly recommend renting from this company again and I will definitely rent from this company myself. They cared about you and nor just the money like big companies. DONT GO ANYWHERE ELSE . THANKS GUYS . Comfortable seats 10/10 Clean vehicle 10/10 Cold A/C 10/10 Everything worked properly 10/10 Plenty of room 10/10

Driver Valley left me high and dry after reserving a car for 1 day through their website paying…read more$350 and receiving a confirmation number. The day of my reservation, I drove to their Clearfield address, that is listed on their website and arrived at a vacant lot. When I called their business phone number, the owner said he had no cars available even though I had received a confirmation for my reservation. When I asked for his Manager or the Owner he told me there was only him. I asked for his name, realizing then that I was actually speaking with the Owner, he HUNG UP ON ME! THIS BUSINESS IS A SCAM. UNRELIABLE AND TERRIBLE CUSTOMER SERVICE. I DO NOT RECCOMEND!!!! I AM STILL WAITING FOR MY $350 REFUND. BUYERS BEWARE!

Made a reservation weeks in advance only to be given a call less than 24 hours before my pick-up…read moretime telling me that there wouldn't be a truck available for me. I called customer service, they had no way of looking in their database to find the truck size I needed locally. All they could do was to "escalate to their supervisor." I thought I had booked a reservation with a reputable company, but turns out they are a disorganized, unapologetic mess. I will never book through Budget again, and I will give my friends and family the same advice.

I rented a car from them on March 8 - 11th. I got a Ford C-Max. It was a really cool car!…read more (Totally unrelated to the main purpose of this review. I just thought that I would add it.) On Saturday the 9th, I went out to the car to go to my meeting and the car was dead! The battery was completly dead! I called the number on the paper work and I got the person working that morning. He asked me if I had AAA (I don't.) He said tht he would send someone out, but that person that he had on call was on his way back from Park City and by the time he got to my location, it was going to be 1.5 hours later. That was going to make me very late for my meeting! I decided to see if anyone at the hotel had jumper cables (they didn't.) While I was trying to contact someone local, I received a call from with the person working at Budget in Ogden. He said that he got a hold of the manager of the downtown Budget (Mark?) and that Mark would be more than happy to come out to my location in West Jordan and jump the vehicle!!! Within 45 minutes, the downtown manager was at my location, on his DAY OFF, with jumper cables and a great attitude, ready to get me on my way! I felt bad because the reason why the battery was dead was MY error (I didn't turn the lights off all the way.) However, Mark didn't mind. After Mark left, the Budge in Ogden called to ensure that I was back in business and ready to be on my way!

I initially reached out to cancel a booking and was communicating with Mallory --who, despite…read moremultiple messages and clear communication on my end, made zero effort to help or follow up. Thankfully, after getting absolutely nowhere with her (or anyone else for that matter), I was finally able to get in touch with Joey who is the owner. He was the first and only person who actually listened, acknowledged the issue, and apologized for the lack of care I'd received. He was responsive, professional, and super understanding. Honestly, Joey's effort is the only reason I'm updating this review at all. Giving UAG another chance excited to see their team improve

First let me start by saying I never leave bad reviews but feel like I should WARN every one of…read morethis company! If I could give them zero stars I would! We rented a car from them, but before the date of the rental someone crashed that car and they told us unfortunately they no longer had a car for us to use. Then they told us that they would refund us our money. It has now been 2 MONTHS and we have still not been refunded! They keep claiming that that they have sent a refund but we have received no such refund! I have texted with them a dozen times now and they keep saying they will look into it! No one answers the phone when you call. It's an AI answering service and no one will even call me back! And now we have been scammed out of $1800!!!