Car was great and wonderful folks at the location!…read more Jetta SUV is neat because it has cold air for your phone charger

Their customer service was horrendous. I made a reservation 6 weeks in advance for a convertible…read moreonly to get denied my reservation the day before my vacation. I even received two confirmation texts during the 6 week reservation. Then they offered me another vehicle at a lower price and on pick up they didn't honor, denied my rental and this 60 year old single woman (me) had to walk off the premises. I can't even believe it.

Worst customer service I've experienced anywhere in Michigan, and honestly anywhere east of the…read moreMississippi. I've spent a significant amount of money here, yet I'm consistently treated in a condescending manner. I'm not sure why the staff seem so frustrated, but I've been made to feel uncomfortable simply for choosing to rent here. On multiple occasions, I've waited hours for a car, received defective vehicles, or made reservations only to arrive and find no car available. This location made me feel very uncomfortable. I strongly encourage Hertz to invest more in customer service training. At this point, I'd rather pay more to go elsewhere.

Rented an EV for the week…read more The first Tesla was a red one, it had some pieces of the steering wheel gone, it had pieces of the interior trim that was all coming off or was never properly seated and the tires were completely bald too. Not a safe ride at all. The vehicle upon further time inside of it was absolutely unacceptable for a rental. We took it back the next day, but they didn't have any other Teslas to replace it with at all. First we were sent to Plymouth to take it back. We had to go all the way to the airport to get another Tesla to replace the original rental agreement. My husband reached out to Hertz via email to let them know about the first unsuitable rental. Crickets after a few weeks.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Absolutely the biggest shit show you will ever walk into. Bring your patience and be prepared to…read moretolerate terrible service at a snails pace . Do not bother telling the manager your frustrated, they will just tell you they have a headache and have been up since 3am. Good luck.

Do not rent from here. $125 rental they've charged $800 and never contacted me back after a no…read morefault accident. Left me stranded 3 hours in the snow after saying they'd have a tow truck and replacement vehicle sent. NEVER HEARD FROM THEM AFTER CALLING SEVERAL DAYS. Then they charged my card 4x the amount two weeks later. It's been 3 weeks and the manager called me back, saying he'd refund the erroneous charges as he didn't know anything about the accident! This is after leaving SEVERAL messages and calls. He NEVER called me back and did not refund the charges! I was placed on hold EVERY time I called and was not answered. My card was charged AGAIN last night! I've had to go through my credit card company and am considering legal action. This is NOT a legitimate place of business!

I normally don't post reviews, but what happened to me at the Enterprise Southfield location on…read moreDecember 1, 2025, needs to be documented. This wasn't just bad customer service it was humiliating, hostile, and completely unprofessional. I arrived at 8:00 AM with a confirmed reservation for later that day. I simply needed to clarify a small balance. Instead, the assistant manager, Gordon McLeod, loudly announced in front of customers and employees that I owed $135.20, which I calmly agreed to handle. Then he loudly claimed that I owed $12,000, which was absolutely false. When I asked for the Damage Recovery Unit's number, he pretended he couldn't find it. I called myself. They confirmed immediately that I owe nothing and that I am fully cleared by Enterprise's Risk Department and Do-Not-Rent Department to rent at ANY location. Even after I was fully cleared by Enterprise's own departments, Gordon still refused to rent to me, claimed I was banned for six months, and the on-duty managers backed him up. They acted like they were trying to provoke me, speaking loudly, staring at me, and crowding around me as if I was being hostile -- even though I never raised my voice or acted disrespectfully. It felt retaliatory. It felt discriminatory. It felt like they had already decided how they wanted to treat me, regardless of the facts. I left embarrassed and disappointed. This isn't the first time I've had issues with this particular location. As a long-time, loyal Enterprise customer and Platinum Member, I shouldn't be treated like a problem or a burden. Immediately after leaving, I went to the Farmington Hills Enterprise, where the service was the complete opposite professional, respectful, and actually helpful. That showed me the issue is NOT Enterprise as a whole. It is specifically this branch and its management culture. Enterprise Corporate needs to investigate this location. What happened here is unacceptable and no customer should experience it.

Franco @ Enterprise Southfield really stepped up today and rented a truck to me that I desperately…read moreneeded to tow a large boat! Both U-haul & Home Depot committed, by contract, to rent me a pickup for this purpose only to bail out at the last minute leaving me in a major bind. Thank you Franco and Enterprise SF you were a Big savior today!

Brittany was our driver for our staff party. She was a lot of fun! Prompt, when picking us up, and…read morea very safe driver.

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