The service is always fast, efficient and great. No complaints whatsoever. Even if I find myself living next to another location, I would still utilize this one. read more

I didn't know cars well and they put me into a smelly, old, outdated, old man car because I wasn't an aware customer. They wanted to get rid of the rentals no one would want and they saw me as a target. They are chavunisistic and think they can get away with what they want. When I tried to " swap" back the vehicle they hung up on me. The Hamden location is taking over 2 days to locate another vehicle!!!!! Very Poorly Run! read more

Great, friendly Enterprise office. The place is small but transactions go very smoothly and no hassle that encounter at some other branches. Highly recommended. Great management. read more

I rented a car from enterprise when I returned it they told me there was damage on it and the total $400 I think it's because I didn't pay for insurance that they tried to put this on me I refuse to pay and now they banned me from renting again read more

Don't hesitate to use this Enterprise office. The employees are professional, knowledgeable, quick to help, and very, very nice. G. Snow, Shelton read more

This enterprise location has excellent customer service. They picked me and all my baby stuff up at a-1 toyota and handled all the complications of insurance billing. I am so impressed and I will come back to them again when I need to rent a car. Justin and Micaela were especially helpful. read more

Rental car agencies are like video rental shops. They live to add surcharges and penalty fees to your bill. They have superhuman gas tank estimation skills. They have wall mounted atomic clocks that can tell if you're returning your vehicle late. They have detailing surcharges, mileage surcharges, optional insurance coverage, inexpensive upgrades, and GPS units for rent. Renting a single car involves declining more offers than a debutante at a cotillion. None of that applies to this Enterprise office. They're nice. They're fair. They're reasonable. They return phone calls. They have spotless cars ready to go whenever their doors are open. Literally, these folks have saved my life in 2014. I wouldn't have been able to settle down in Connecticut without them, after my own Toyota Camry was destroyed by snow and ice. Whoever rated them before me, and gave them two stars, is wrong by approximately -- hold on, just doing the math here -- wrong by three stars. read more

When renting from any car rental center, I expect cars. I don't expect a lot of variety, necessarily, considering there are so many different price levels, but I do expect cars to be present on the lot. This is not what I experienced at this Enterprise. I made a reservation with plenty of notice--more than 24 hours in advance--and received a phone call from this rental center a day prior to my pickup. Everything was going so well, that is, until I arrived to pickup the car. When I arrived at the time of my reservation there were literally 0 (zero!) cars on the lot. I had plans to meet my friends at a nearby train station before venturing into New York for the weekend. All of the times were coordinated--the train my friends took, the time we planned to arrive at our destination, the time additional people intended to show up. I did not expect the plan to be impeded by the rental center not having any cars. Anyways, I had to drive with an agent at the rental center to another location 20 minutes in the other direction. The only reason I'm giving this review 2 stars instead of 1 is because she was so nice. Be warned: This is not the first time this location has had not had any cars according to other people I've spoken with. This location is pretty small, and I was told this happens more often than not. So, if you're making plans that hinge on a timely pickup of a rental car, this isn't the place. read more

These guys are really great. I came here after an accident and got a really nice challenger for a low price. Shoutout to Brian and Darryl. Thanks guys. I miss that car tho lol read more

I have used this Enterprise office several times. I want to give a shout out to Jevon T. S-V who worked at the Amity Road office. I rented a car there in September (sorry this is so late) and he was terrific. He was very thorough, friendly and courteous. His cheerful, yet professional attitude, was a perfect welcome to a weary traveler. Of course, the vehicle was nicer than I expected (upgrade!) and I was very satisfied. But Jevon made me feel welcome from the moment I walked in the door. I will definitely continue to use this Enterprise office, and I hope to encounter Jevon again. Thanks, Jevon!! read more

Frendly staff and super smooth transaction. I wasn't even there for 30 minutes! Definitely recommend this over the Hertz in New Haven (don't go there, it sucks bad). read more

Professional, competent, friendly service- this was absolutely the best car rental experience I've ever had! Check-in and check out was super efficient. We were able to upgrade the car last minute for a reasonable upcharge. The car was brand new, beautiful and spotless with only 3,000+ miles. I will be going to this enterprise for all my car rental needs! read more

I've been there twice in a couple of weeks and they are very professional and friendly. The guy Mike who works there is very nice and friendly. Always willing to work with you. I live right down the street from there office and would recommend them to everyone. read more

Reserved a car several days in advance. Said I would be there at noon. Arrived at 3 pm due to multiple delays coming from JFK. When I arrived to pick up the car the Manager yelled at me, saying that he had given the car away and all the cars were gone. He said everything was done by time and he had been trying to call me all morning. I checked my phone records. I had not received any calls from him that entire day. Now I know I got in late, I still do not ever expect to be yelled at or lied to. Ever. Business is about customer service. Civility and respect are important at all times in any type of interaction. I have never had this experience at any other Enterprise branch or other car rental company before. I will use another branch and give my money to folks worthy. read more

Had an excellent customer service experience here recently - office manager John stayed well past the official closing time to accommodate a late train arrival in New Haven. Very professional, very responsive to phone calls, 5 stars and I'll be back. read more

I reserved a full size car and was "upgraded" to a Jeep Patriot, a four-cylinder gutless wonder that shook like it was going to stall when idling, and could barely get me into traffic on the Parkway. The same agent that "upgraded" me also gave me the extremely annoying hard guilt-sell on their insurance options. (which I declined) And to make matters worse, the windshield was UTTERLY FILTHY when I picked up the car. Had to wash it myself when I got it back to my house. The agent on duty when I brought it back was very apologetic and told me that he'd give me an upgrade on my next visit, but Enterprise should be more proactive about providing excellent service. read more

I have never been treated so rude by someone in customer service before!! They were completely unclear, short patient, and disrespectful. They had me under the impression that I was to pay $203.66 upon the return of the vehicle, and the very next day there was an UNAUTHORIZED transaction to my card of $703.66. When I contacted the "manager" in regards to the matter she became rude, hostile with her tone of voice and at the end hung the phone up on me. I assured her prior to her hanging up that I WILL be reporting this to the BBB!!! read more

Will never rent from this place ever again the manager John is extremely rude does not have no people skills and the cars need to be repaired one car had a busted bumper and had a funny smell coming from the AC and the other car had a broken switch for the seats looks like they do not take care of their cars and wipers were bad on both cars and tail light was out on the second car read more

My fiancé & I had the best experience with enterprise in Woodbridge when we needed a van to drive to Florida & I messed up the reservation online & put the wrong pick up date, Mike was outstanding and saved the day with finding us a van & getting us the best deal possible! I couldn't thank him enough! A wonderful, friendly, smiling face to greet us every time! Hands down the best rental experience ever! Look forward to doing business again with mike! read more

The Enterprise rental agency on Amity Rd in New Haven was fast, and helpful in providing an almost new rental to fill in for my car when it was being repaired. I was very pleased with the service and support and could not have asked for a better experience. read more