They will cancel your reservation all together if you do not pick up within 1 hour of the pick-up…read moretime. Even for PREpaid. I was shocked & sick because I work hospital & got stuck. Then to go pick it up the location was annoyed I even came in after the 1-800 help desk told me I should not be told that & just go get it! The worker reluctantly set me up with the car that was holding for me. And made sure to say "for future reference" my response was I Will Not Be Back. I was the bigger person & ended on a good note by squashing my anger & making a joke. I even apologized . I cannot be rude ever... I ended with a car, so I guess that's a win??

Will not use Hertz again. Not sure why I did, as I've always used Enterprise and have had…read moreexcellent service. The O'fallon, IL location was slow, not friendly, dirty cars, lack of selection, no walk around as they just sent me pics of the car I rented. When we walked in, we were ignored for about 5 min even though no one else was in there. She couldn't even say hi, I'll be with you in a few. Then a bunch of her friend walked in and were being very loud and obnoxious. The day before I needed to return it, I called multiple times for about 20 minutes with no answer. I then called several other locations and no one would answer. Will happily keep my business with Enterprise in O'fallon, IL.

WARNING: Your confirmed reservation on the Enterprise website may not be honored at this location…read more Employees here said the Enterprise website does not communicate with their store and that they had to hold the many cars in their lot for other reservations. Weren't very helpful, either. Fortunately, their competitor down the road hooked us right up.

Every time you book with them the customers are sent to a call center. The call center will tell…read moreyou plenty of cars are available for rental, but when the customer gets there there is more than an hour wait for vehicles either to get cleaned or come back from a previous rental. They are not honest in the time frame of waiting. They offer no compensation for changed plans or the inconvenience of waiting hours and sometimes days for a rental. This has happened on more than one occasion and it doesn't matter if you are a club rewards member or not.

I rent from national every week. Literally every week sunday through friday. I rarely have an…read moreissue eith cars but if I do they are really helpful. Staff is always courteous when I check and check out.

I am extremely disappointed with my recent experience at National. While the booking process seemed…read morestraightforward, the actual pickup was a different story. * The Surprise Deposit: Despite having already paid for my rental in full, I was hit with an unexpected $400 security deposit at the counter. This was never clearly communicated during the booking process and felt like a predatory "sprung" charge. * Withheld Funds: It has been 3 days since I returned the vehicle in perfect condition, and my funds have still not been released. Holding onto a customer's money for this long--especially after a surprise charge--is unacceptable business practice. National needs to be much more transparent about their deposit policies. I shouldn't have to hunt through fine print to find out that a significant portion of my travel budget is going to be held hostage. Bottom Line: I won't be renting from National again until they prioritize transparency and stop holding customer funds indefinitely.

What a great group of people. The car we got was brand new, and the staff really seem like they are…read moreinterested in helping their customers. Friendly and helpful people with smiles on their faces, great customer service. We are switching from Hertz to Enterprise when we travel to Saint Louis! And, they respond to reviews!

Top notch experience with this crew. The team here walks you through the process to ensure the…read morebest experience possible.

terrible location and very poor service. Worse rental experience I have ever had. I would not…read morerecommend.

I rent here twice a year or more. Staff take care of me and always address any concerns. Happy to…read moredo business with folks I can trust to make things right even if it is something small.

Collinsville Vandalia Street not sure why it states Beltline…read more Extremely Disappointed with Avis Ongoing Theft and Lack of Accountability I will never rent from Avis again, and I strongly discourage others from doing so. My husband and I initially rented a vehicle from Avis in March, starting with a weekly rate. After extending our rental, we transitioned to a monthly rate. From April through June, however, we noticed a disturbing pattern: unauthorized and excessive charges were repeatedly made to my credit card by the same Avis location. To be specific: * In April, I was charged $734, followed by $658 the very next day, and then $634 the day after. * This pattern repeated in May and June. * The total excess charges amount to thousands of dollars. We did not catch the discrepancies until June, at which point I immediately filed a report with both Avis customer service and my credit card company. Unfortunately, neither party has taken responsibility: * My credit card provider claims that due to our rental agreement, they cannot process a refund. * Avis has refused to refund me, claiming they won't process anything further because I filed a dispute with the bank. * Each time I reopen the case, Avis closes it without resolution. * The employee involved is still working at the location and has now blocked me. * The manager has not once contacted me, despite being told repeatedly that he would. This experience has been not only financially damaging, but completely disheartening. What started as a simple rental has resulted in unauthorized charges, poor accountability, and zero transparency. Avis has demonstrated a complete lack of concern for customer protection or integrity. We've since switched to Turo, and will never use Avis again. I am now exploring legal representation, as it's clear that no one at Avis is taking this seriously. The way this situation has been handled is unethical and possibly criminal.

Rented a intermediate. They were out of those so they down grade instead of upgrade…read more Upon return the employee can't handle more than one person at a time. Took 30 minutes to return. #enterprise

Through a company discount we reserved a car rental that appeared to be professionally booked…read moreonline , only to get to the establishment and have to deal with staff misunderstanding and confusion on the car rental pick up! The situation was fixed but it left a bad taste in my mouth. The hold fee of $250 on my card and their card choice rules not mine was an issue as well. Security on the lot making personal cars move outside their lot and park on the service road but still carding them was ridiculous as well. I will not be using this rental car lot again. Too much tomfoolery for my liking.

1 part time person and the chick with the blue wig took off on her. 10 People in line . Reservation…read morebooked on my company account and they want me to put my CC and DL on file. I only have a debit card with me and they have to run my credit???? This is insanity at 10 pm. And no cars ready. Several people had problems with their credit cards and one woman just got married and since her drivers license with her new name didn't match her credit card she had issues as well! Manager was overwhelmed and was rude. Wound up having to take an Uber to the hotel where my company credit card was waiting. Tomorrow I'll be booking with enterprise.

I felt compelled to come here and post this when seeing the negative reviews. But i had an accident…read morethat totaled my car, they were the ONLY Enterprise open in STL on Sunday. I contacted them and was in a car within ~1 hr total, a totally last minute reservation, handled extremely well. The staff is EXTREMELY friendly and helpful. My insurance company was completely screwing me over with rental coverage. But the people at this location called and updated me on remaining coverage, worked with me in renting on a day to day basis, understood and sympathized with me more than EITHER insurance company i was dealing with. I would recommend this location to any of my friends if they came in town. Thanks guys and i will certainly be back, or at least send someone your way!

The South Kingshighway Christy location experience was perfect. Customer service like that says a…read morelot about their Team. Appreciate it y'all. Mr Harris

Due to high gas prices, and post-Covid Spring break explosion, we had to cancel our trip to…read moreFlorida. We decided to take a road trip to Atlanta instead. It was kind of last minute, so we weren't sure we would even be able to get a rental. This location took EXCELLENT care of us. The owner, Sergei was patient with us, and worked hard to get us in a comfortable car. He also took the added step in going over gas mileage, and gave us a choice between two vehicles that were comfortable AND efficient-since we would be driving through mountains and hadn't considered this! The car was VERY clean, tires were good, and as he said, it had great mileage! The woman that was there the day we picked up was super friendly. She went over everything so there would be no surprises, which was appreciated! Great service by this team! Thank you for saving our spring vacation! We will definitely be back for our next road trip this summer! Thank you SO much!!

The lady at the front desk was extremely rude. She also closed for the day at 12:45 when they were…read moresupposed to be open until 1pm. She got in her car and left. No explanation.

Never rent from Budget, they called me 18 hours before we leave for vacation and tell us our 15…read morepassenger van had a recall and they don't have any available. They told me to call customer support to see if they could help. After talking with two people that could barely speak English they told me there were no cars available in the whole St. Louis area that were anywhere near the size I needed. So now I'm scrambling to find another rental on Labor Day weekend. Horrible customer service.