Collinsville Vandalia Street not sure why it states Beltline Extremely Disappointed with Avis Ongoing Theft and Lack of Accountability I will never rent from Avis again, and I strongly discourage others from doing so. My husband and I initially rented a vehicle from Avis in March, starting with a weekly rate. After extending our rental, we transitioned to a monthly rate. From April through June, however, we noticed a disturbing pattern: unauthorized and excessive charges were repeatedly made to my credit card by the same Avis location. To be specific: * In April, I was charged $734, followed by $658 the very next day, and then $634 the day after. * This pattern repeated in May and June. * The total excess charges amount to thousands of dollars. We did not catch the discrepancies until June, at which point I immediately filed a report with both Avis customer service and my credit card company. Unfortunately, neither party has taken responsibility: * My credit card provider claims that due to our rental agreement, they cannot process a refund. * Avis has refused to refund me, claiming they won't process anything further because I filed a dispute with the bank. * Each time I reopen the case, Avis closes it without resolution. * The employee involved is still working at the location and has now blocked me. * The manager has not once contacted me, despite being told repeatedly that he would. This experience has been not only financially damaging, but completely disheartening. What started as a simple rental has resulted in unauthorized charges, poor accountability, and zero transparency. Avis has demonstrated a complete lack of concern for customer protection or integrity. We've since switched to Turo, and will never use Avis again. I am now exploring legal representation, as it's clear that no one at Avis is taking this seriously. The way this situation has been handled is unethical and possibly criminal. read more

Rented a intermediate. They were out of those so they down grade instead of upgrade Upon return the employee can't handle more than one person at a time. Took 30 minutes to return. #enterprise read more

Thank you for finding, keeping and returning my iPad to me! Good people!

We got such a great deal here compared to other rental companies in a 60 mile radius! The guy there was very nice and helpful. We have a family of 5, so we rented a minivan and drove to Alabama for 6 days. Only $411.00! The Town and Country minivan we rented was new, only 11,000 miles on it. We had unlimited mileage for our contract. The van even had a DVD player! Thank you Avis. Renting a van is the only way we will drive on vacations in the future. read more

The worst car rental ever. They ran a credit report with a credit card wouldn't return ever need better employees. The car was dirty for the price I paid read more

WORST SERVICE EVER. I do NOT recommend. I was booking a reservation for my father, in which the man working completely disrespected anything my dad had to say, kept telling my father and myself we were wrong. The "computer systems were down" but still had time to tell my father he had "no credit" and would not service after the reservation was made and the payment was given. My dad stepped out for a second to call me and confirm information, and when he walked back in, the man would not even leave the other room to talk with him and continued to shout through the walls of the other room. Completely disgusted in this customer service experience, how my father and myself were treated, and the lack of integrity the man had to help in assisting anything for a paying customer. I will never give my business to this company, recommend to anyone, or promote their situation. As a business owner personally, I'd be disappointed if any one in my office behaved in this manner to anyone. read more

I have used Avis for many years at various locations throughout the country, but have never had an occasion to rent a vehicle close to home. I recently reserved a specialty vehicle online for pick up the following morning at the Collinsville location. The location Agency Operator, Dallas Ligon, contacted me early on the morning of the proposed pick-up date to explain that they did not have that particular vehicle on the lot and that a two-day window is typically required. This was certainly not his fault, as I made the reservation online. I surmise that this communication glitch was most certainly a failure within the Avis online reservation system. Dallas made many phone calls on my behalf and called me back; informing me that he could have the vehicle there in several hours. Because the vehicle was not available in the morning as anticipated, I would not have a ride to the Collinsville location until the evening. Dallas offered to pick me up so that I may have the vehicle sooner. Because I had a very small window of opportunity to complete my objective with the rental vehicle, I am grateful for the exemplary service and the fact that Dallas went above and beyond to assist. My experience with the Collinsville, Illinois Avis location not only met my expectations, but also greatly exceeded them. Thank you. read more