Enterprise on Hwy -I -10 and Mason has the best service and availability of vehicles. I am happy to say I always use this location and I appreciate the entire team for taking such great care of me and my family when we need a car rental ! T.Cruz read more

Payed about 1500 in car expenses/tolls. First and last time renting a car, what a terrible experience

My car was in the shop and my insurance set up for me to have a rental car. The rental company picked me up at the dealership and drove me to the rental. When I got there just before I walked in a man said ma'am I have your car right here. I walked over to the car. Where the man asked me to get into the car. He got in on the passenger side and asked me for my drivers license. I gave him my license he said that l was going to be responsible for the tax's. I asked why he told me because your insurance company don't pay them. I was surprised but believed him. I did not know it was because the car was on the highest price point of my insurance. And that I could have ask for another car. I was already late for work and so I said ok. Now my insurance calls me and says you have to return the vehicle or pay for it yourself. I asked why my car is still in the shop. That's when they told me I had reached my limit. I said how is that possible? They said because I had gotten a vehicle that was over my price range. I said no I didn't pick this vehicle that they did. She informed me that they don't pick the cars. The customer does. So I was very misinformed and take advantage of they not once discussed my options with me they hurried me out to the point that the contract didn't have the correct name on it. Be aware of how they do business don't be misinformed the way I was. They seem like they have your best interest but they lie and tell you half truths. Don't do business with this location. This is a warning for all. read more

Great service , Ronnie explained everything well Staff are very welcoming , in all a great experience!!! read more

At first it was little difficult to find but just in case if you're looking for it it's right in-between a Motel 6 and a Popeyes Chicken joint I made my reservations for a rental car online, when I arrived I was quickly attended to. No wait. After pulling up my reservation online on their iPad, they had the car already ready for me at the front of the building. We did a walkthrough around the vehicle to notate any existing damage on the car. They took payment of my reservation and within 20-30 minutes I was ready to go. In case you return your vehicle during after hours they have a drop box for the keys next to the front door of the building. Overall it was a great experience and I'd use this Enterprise location again. I also didn't know that Enterprise and National are the same company so if you have rewards with either one of them the Elite status is matched. read more

Rented an expedition for my son's bday drop off & pick up. The audio was not working in that car. And we ended up not using the car!

Went to Enterprise to pick up a car with my sister and was amazed by the excellent service displayed by Phil Branch Manager. They did not have the car I expected to get on the lot. Phil made sure I left his location totally satisfied. Katy was very helpful in explaining the features of the car Phil provided At the end of our transaction he gave us his business card and told us to not hesitate to call him when we need a car. It is his goal to make sure we are totally satisfied. That is what I call overwhelming customer service. Thank you Phil read more

What can I say? It's a place that rents cars. The website stated that it was supposed to be open at 9 am today but wasn't. Dropped off the rental at 9.35 am and there is a long line of people waiting. The building wasn't open and the few employees inside were scrambling. It's obvious that they don't clean the vehicle's interiors much. We've rented from this location because of work trips. Just about every other rental reeks of cigarettes. They may have a no smoking sticker on the dash, but people still smoke. You would think they would air it out or something. The floorings of the cars are always in need of a good vacuum too. Cleaning the interior so it's nice for the next renter would be a great start. I'm not sure what their policies are but they need to look over the cleaning procedures. read more

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I like anyone or any company that lets me haggle prices with them. They make me believe they are really honest because they will show a vehicle to you and are very thorough. They will point out every scratch or dent! Doesn't matter how tiny! Look into pre paying for your gas. You bring the car back on fumes, no problem. They get gas on bulk pricing so you save money if you let them fill the tank up. Overall, the great customer service is what made this chain go from a 3 star experience to a 4 star experience. Check these people out with confidence. read more

I did rent a full size SUV and ended up with a regular sized one, it was already 12 pm on a Saturday and they were closing, same as any other Enterprise rental. The car was dirty, no windshield wiper fluid in it, and was charged more than my original reservation. So I was downgraded last minute with no options to use any other rental because they were all closing and was charged more. Shame on you Enterprise. read more

I am extremely disappointed with this location, I had a last-minute car emergency and I need to rent a car. The representative was extremely rude and not a people person. She was very unhelpful not willing to help and tried to tell me that the price I was giving on my reservation was not the right price and I have to leave a 300 dollar deposit because it's a requirement. I was told by the representative that they were going to pick me up, and she said they won't pick me up because they no longer do it on the weekends. I was promised a car with my reservation, and they didn't have one for me. The only one they have was over price 180.00 dollars per day and she didn't know the weekly rate for it. Now I'm going to be carless until Tuesday. read more

Enterprise has really gone down hill over the past 10 or so years. The founder, Jack Taylor, would be rolling in his grave if he knew what the massive empire he created has become. My last couple of experiences to Enterprise, in addition to todays visit, have been less than ESQI satisfactory. It is with a heavy heart that I am writing this, especially for a company that I worked for and spoke so fondly about. Anyway, my wife's transmission went out, so I made a last minute reservation online with this location. When I arrived, the office smelled bad, it was dirty, there were only two employees, one writing tickets and the other checking in returns, the office phones were ringing with no one to answer them and they didn't have a car for my reservation. I didn't make a scene, I simply accepted the circumstances and walked away. This is just not the same Enterprise we were once so used to. The Taylor way of insuring employee professionalism, employee appearance, customer service and the overall guaranteed great experience has all but disappeared. I am not writing this for a handout, I just thought that the people in St. Louis would like to know what a former 15 year employee of ERAC thought of his former company. E6543H. read more

My wife and I need to drive up to the Fort Worth area on Saturdays to visit a loved one. Not only do they jump in fast but understand the importance of the trip. Joshua and all the other staff are quick to answer and provide information on the rental. 4th time tomorrow and they set us up ASAP again. read more

I was the victim of an attempted bait-and-switch at the Enterprise location at 22103 Katy Freeway, Katy, TX 77450. I had an online reservation for a mid-size car at $40 a day. When I got to the location the manager, Kevin Pyles, told me that they didn't have any mid-size cars but that he would give me a full-size car at the same price. I was fine with that. However, before he finalized the rental, he told me that I needed to show him proof of insurance otherwise I had to pay an extra $20 plus a day for insurance. I don't carry my insurance card with me. It's in my car. I did not have my car (obviously). Most notably I have a United Explorer card which automatically covers rental car insurance. I have used it at dozens of airports throughout the US. He would not accept that. He knew I had been dropped off and the location. I explained all this to him calmly multiple times before I asked for his manager. He said he was the Branch manager, and he would not call his area manager. He told me he didn't like my attitude so he wouldn't rent to me! Obviously, he was low on cars and didn't want to honor my online rate. I ended up having to go to a Hertz location. I had not made an online reservation with this place (again, obviously) but I had no issues using my card there. They did not try to force me to pay extra insurance. This gets even more frustrating because I called Enterprise Corp. to file a complaint. I'll spare you all the details, although I have dates and names of representatives I spoke to written down if any news agencies want to investigate. The first person I spoke to at Enterprise Corporate was very nice. I explained the entire situation and she apologized for my experience, told me that was not acceptable, and told me the area manager would call me within 2-3 business days. The area manager did not call me. The 2nd time I called another person said basically the same things as the first. She told me if the area manager did not call me after the 3rd complaint, a representative from Corporate would. I never received a call from the area manager. I never received a call from ANYONE at Enterprise. After my 4th call they finally put me through to an Enterprise Corporate Supervisor (he told me his name is David ID #E772 PF), he told me since I had spoken to the branch manager at the time of rental this matter was closed! He was completely dismissive and seemed annoyed that I had called so many times to complain about this event. I was either led on by multiple customer service representatives or, more likely, Enterprise tells them what to say and doesn't expect someone to call back more than 3 times. When I finally spoke to a "supervisor" at Enterprise Corporate they could not have cared less about how I was treated at a branch location. This was the most unprofessional experience I have ever had with a car rental company. They showed a complete lack of concern. No professionalism at all. Not long ago I was Enterprise Platinum. I used to think they were an exceptional company. What I now know is they do not care at all about their customers. read more

Very disappointed. Horrible service in 22103 Katy Fwy Katy, TX Enterprise office. The female Supervisor was rude and unprofessional. Left me waiting hours for a reservation made prior and didn't wanted to help me to obtain a car on time. Received a damaged car and different situations occurred during those hours. I made a complaint and at this time haven't received any resolution. I have been renting with Enterprise for years in different airports and never went through a horrible experience, this supervisor made inappropriate comments and was rude. I made the reservation for 11:00 AM and received the car at 4:00 PM. The supervisor was not helpful! They are overcharging me. Please note, I have a corporate membership and she didn't care. My company has been using Enterprise for years and I was so surprised that enterprise has a supervisor in this location without professionalism and mistreated customers. read more

I rent a few cars throughout the year, upwards of 20 separate rentals, in many different cities through the US. It's rare that I am treated so poorly thank goodness. Not only was I treated poorly, but my confirmed rental was a midsize. When I arrived 2 hours after renting the car online to pick the car up, "all that is available" is an economy class car. It was the same price as the confirmed midsize car. There is a lot of bait and switch going on. The salesman tried to get me to upgrade, but I didn't want to spend twice as much for something only slightly larger(that would cost more in gas as well) than my CONFIRMED rental. Other companies don't do that. I am beginning to remember why I don't rent with that Enterprise location anymore. read more

Been given two cars, first one had to return due to oil change you would think they would service their cars first; then given an unsafe car with bad tires and now the key battery is going out have to change again. Not a good place to rent. Sent an email to the person that sent the response below no response - typical...Also, one of there staff told me I could call the Pope when I asked to talk to his manager - 11800 Katy Freeway location 281-558-0685 - he gave me wrong name Axle and it is Omar. read more

Rob Lack customer service skills, unmotivated and unwilling to go the extra mile to help 5star clients. Enterprise is understaffed and seems like overworked their employees by the sounds of things there were only 2 and tooo busy to accomplish anything. I had to do most of the work for them. read more

if I could give 0 rating I would give 0. These people are scammers. Twice my insurance company made a reservation for a rental car for me, when I arrived , they offered me more expensive but a beat-up car. In both cases the reservations were confirmed, what type of car and how much was confirmed in the reservation, but they never honor the reservation. Never use these scammers read more

Husband stopped in to see if we could rent a car for the weekend. Person helping him was extremely unhelpful and said he "could try" but couldn't guarantee anything. Ok, that's fine, but can you try? Guy said to him I can but I can't guarantee anything. Then told my husband to go to the Gessner store. Are you kidding me?! Definitely would NEVER give my business to this location. All we were trying to do is rent a fun car for the weekend. read more

Horrible service. They didn't want to switch me over to a car only because I didn't rented the first time with them. He even told me you should have taken the car i offered you the first time. Horrible read more

They actually overcharged my account without my permission! WOW! I don't know if every Enterprise is this way but this location is definitely FRAUD!! Don't be fooled by how nice they talk when you arrive. Don't give them your debit card or credit card! 22103 Katy Freeway Katy TX, 77450 I was over-charged by Enterprise giving me a negative in my account resulting to me not being able to pay my bills holiday weekend. We called to speak with an manager (Scott) and the agent told us he was out for the holiday weekend. He was working on our rental reimbursement yesterday, July 2, 2021. I'm really angry because (Scott) is out of the office today the 3rd and he did not finish fixing the problem. But now I'm stuck on the holiday with no money. The agent told us that they were working on reimbursing my first charge for a 3 week rental. They made a mistake in charging $480 extra to my account. The first charge was $580. They were supposed to take off $100 because they didn't realize the dealership gave me an extra day for rental. So the original price should of been $480. When I checked my account this morning it showed that Enterprise charged me $580 and $480. This put my account at (-$66). Update today Weds July 7th 2021 I called Enterprise, Katy location and spoke with another manager. I called to verify that the refund was going to my account from the mistake they made. The manager I spoke with immediately gave me a totally different story. He blamed the dealership and told me that they was responsible for refunding my account even though my bank statement says that the charge came from Enterprise. So I called the dealership and they told me that Enterprise is supposed to reimburse me because they already paid their part of the rental. So Enterprise tried to charge myself again knowing that they already got their part from the dealership. I contacted Enterprise again and the manager took a while to come to the phone. I guess he was trying to think of another story to tell me. He came to the phone and now he tells me that its my bank's fault! Even though the charge came from Enterprise, he is saying that my bank overcharged me. Now come on! He suggested that i contact my bank and have them call him and he would reimburse. Im just going to report this to my bank, contact my attorney and all the news stations by the end of the week if my money is not back in my account. This is crazy!! read more

Terribly organized, good luck on not waiting at least 45 minutes on hold when calling this location. This location really seems like it is ran by incompetent high school kids with little to no supervision. Very frustrating to say the least. read more

Is it typical protocol to do absolutely nothing to help your customers retrieve items left in the vehicle ? My wallet was stolen out of the vehicle upon returning it. Over $350 in cash taken, but "trust me, my guys wouldn't ever do such a thing" Mr. Southerland the Assistant Branch Manager so confidently assured me. I guess it grew legs and walked away then. Makes more sense that your employee who doesn't get paid enough would cash out with a weeks worth of pay instead of turning this measly wallet in. But Zack would rather insult my intelligence, thinking I'll just walk away and forget about it. Thanks for doing absolutely nothing to help rectify this problem Zack A. Southerland. Not to mention I was sent out with a vehicle that had expired plates and no renters contract. They didn't have me sign a single piece of paper upon picking the car up. This was fun once I was on the side of the freeway with officer Goodman. He had only one option to assume that the car was stolen. It's been one thing after another with these guys. I wouldn't bring your hard earned money here, or they'll steal it right out of your wallet. read more

Thank you Phillip other enterprises had me go to other enterprises, you took care of me. Much appreciated.

I am really disappointed with this location!! I had a last minute emergency and needed to get back home to New Braunfels, I reached out to them to book last minute rental car to get home and told them I was on my way there and should make there by 6 when they close ( I got there at 6:01) Yes I get it no one likes to stay at work late but when it comes to good customer service you might want to take in to consideration a few min after closing WILL NOT kill you! Next time I am in need of a rental as I will be sure to take my business somewhere willing to provide good customer service definitely not this location. read more

Mane Jaylen Was A Heaven Send For My Sons 10th Birthday event. my Son some from Portland Oregon to Houston Tx in the Big Freeze we just had at the end of 2022. We had trouble with our internet service, had to wait for the cards to clear cause my and my family was out of our normal network. He never wavier his smile or his faith that everything was going to be ok. He stayed with us the whole time waited, told jokes laugh and gave me great food suggestion in the city. He his self isn't from here so we talk on that level and it was very refreshing to talk an relate in a stressful situation. I came back to return my car and brought my son in he remembered to tell him happy belated. I didn't say anything he just remember as he was walking out the sort helping another women... idk about one else there they all have to be great cause I know he makes everybody around him job easier. Thanks Jaylen From the Williams Family you alway got love in RollingFork Ms anytime you come down... read more

I rent vehicles frequently for business travel. My company prefers to use another rental company but due to issues with them I decided to move by business to Enterprise. This location is close to where I need to leave from. Personally I find that this location is just good with lip service. There's a difference between lip service and true customer service. I have used Enterprise in Missouri and I was treated like a genuine customer and the location actually valued my business. Here at the I10 location you'll get lip service. My observation of the excuses I received is that the location does so much volume they aren't properly staffed to handle the business. This location has poor pick-up and drop off ability. Coming and going from this location required a taxi. My prior experience with Enterprise proved that no matter how busy they were they made sure they held up to the company commitment of "we'll pick you up". Very disappointing service, management, and leadership from this location. Enjoy the lip service! read more

Excellent care! I use Enterprise for all my rental needs - even when there is a place that maybe a bit lower in price. Why, you may ask? It's the service! Not only can they pick me up but I have only encountered super nice and friendly people at the counter and in the office. They are really awesome here! They are so very compassionate with my mom who lives close by. When we come to visit, I book the car for her to pick us up at the airport (you save quite a bit). They pick her up and even at time, when they can, get her the car she feels comfortable driving (a Nissan Versa). They are helpful above and beyond and really treat my mom the best. Thank you guys! You are so awesome! read more

The worst experience ever.. They agreed to pick up from my location a weekday and I was waiting for them but they didn't come over for 45 minutes. When I called to check status, Ashley (the person who was handling my reservation) said they had cancelled my reservation because they did not have any staff to pick me up.. Do not reserve from this office! This is the first time I had this experience. Enterprise sucks! read more

I use this Enterprise when traveling if I leave from my home as it is very close. They will pick you up if you live within a few miles except on Saturday. They do not answer their phones on Saturday. I found that out this Saturday when I called and could get anyone to answer in over a 30 minute range. I had to call a relative that lived nearby to pick me up an drop me off. Also they were extremely busy and ran out of cars. I had a reservation so they had to provide me one but I had to wait while they went to another location to pick one up. It was a 45 minute delay but it was a good thing that I wasn't in a rush. .The vehicle they provided me was very satisfactory. I like to use my iPod when traveling so that I don't have to fool with the radio stations when traveling through different towns. I had a car the previous weekend that didn't have that options. The vehicle was very responsive and smooth on the highway. I was able to keep up with traffic and pass as needed and got great gas mileage. So if you live in the Katy area and you need to rent a car go and check them out but remember on a Saturday make sure you have a ride there as they wont be answering their phone and get there early to beat the crowd. read more

Great Staff members. Really know who to please and help their customers. Though they aren't a big location compared to others. They well do what they can to help get the car you need, even suggest a near location. They weren't slow at their job either, it was a quick come and go. They even help you with other things other than car rental. Like suggesting auto shops they hear or deem to be good. read more

Crappiest customer exp. I'm unhappy with the car I rented and wanting to exchange it and they've been out of cars for a week. No way to offer to reserve a car, just call back and check every day. No way to offer a solution. And the best part they had a car but they don't know where the keys! Smh. 15 mins later the keys were in the car. read more

We had reserved a regular car but was allowed an upgrade. We were in & out, service was great, and was we were able to get a special.

Just picked up a car (we've rented here many times for business travel) and, though we made the reservation weeks ago, we were given "the last car available today"--a base-level subcompact (NOT what it was supposed to be) that has obviously been smoked in, that had zero gas in it, and that is unclean inside. Since we picked the car up at 5:30 (as arranged!) we had no other options. They should have had the level of car we reserved there and waiting! What do you mean, "the last car available today"? Again, we reserved weeks ago. This is just really shoddy on their part. Since we have to make a long trip in this car tomorrow, we're not at all happy. read more

Schedule a rental car on a Thursday for the following Monday. The car given to me had no gas in it. I was irritated, who pick up a rental car and it has no gas? I was told there was a gas station on the corner. They offered to go fill it up but I didn't have time to wait around. Besides, they had four days to fill it up. I got the car on empty and they got it back with a half full tank. I was called later and asked about my satisfaction. I told them I was very dissatisfied for the above reasons. My credit card was charged because they couldn't get in touch with the insurance company that made the arrangements. I ended up providing the information to the and sending an email to the insurance adjuster so they could get paid. The charges to my credit card were reversed. I do not recommend this location. read more

Patrick ROCKED IT!!!! Exceptional service!!! Patrick helped me in EVERY starting with picking me up and great conversation on the way to ENTERPRISE!!! Next he rocked it by putting me in a BETTER vehicle while keeping the price the same!!!! WOW!!! I was thrilled BC I don't like driving a compact car in lots of traffic!! And I had a long way to go!!!! Patrick informed me of everything including I could pay $5.00 for Sirius RADIO!!! I had to have it!!!! Everyone there was very friendly!!! I will only use ENTERPRISE from now on particularly BC of a great employee named Patrick!! Thank you Patrick!!! You made my long trip much more enjoyable!!! Loved the vehicle!!! Had a great trip!! Keep up the great work and I will be back again!!! God Bless you!!!! read more

Enterprise Rent-A-Car - My precious grand babies!!!! In Katy, TX!!! - Car Rental Near Me - Katy, Texas

I don't usually enjoy writing bad reviews but this Enterprise location is particularly awful and it seems necessary at this point. I would highly recommend going to a location at one of the dealerships, there will be a lower chance of you having to deal with the hassle of their limited selection and non-existent customer service. The employees seem to be decent people working at a terribly mismanaged shop. Individual staff members are required to handle each customer throughout the entire process leaving no one at the front end while they are helping other customers. No delegation whatsoever. Like I said terrible mismanagement. In this environment, it's easy for the employees to mistakes. Last year, my dad rented from them and the passenger side mirror was busted. The employee failed to take note of it during the initial inspection. I noticed it and told him and he said he would record it. Of course, when we went to return the car they were trying to charge us for the mirror. Which ended up wasting time we didn't have. Just now my friend, Manuel J, brought back a Murano that he was offered in place of the compact car that he ordered online since they were no more compacts. They still charged him for the price of the Murano despite insuring it would be the cost of the compact. He went through his Costco discount. Predictably, they didn't process the discount and he called them last week and they said they would take care of it. Again predictably, they processed there own discount instead of the much larger Costco discount. 30 minutes later nothing was resolved and he is waiting to hear from them which will take a couple of days. Now I understand mistakes will happen and the company takes steps to resolve them. I've worked in customer service so I get it. But what is really irritating is that when you do everything on your part and you are still forced to waste time unnecessarily. There is clearly a fundamental lack of respect for their customers. My suggestion is to go to a location out of the dealership for a much smoother service. read more

Zero stars, they are scammers! We followed their instructions for dropping off the car after closing to the letter. We waited patiently for our statement which was promised after they open at 9:00am, several hours later with no word from them, we called and they said that the vehicle was damaged and it was our responsibility! We took a video of the car to prove that it was in perfect condition, and the doors were locked, making it impossible for someone to damage the rear view mirror as they are claiming. Don't get scammed! Never do business with these criminals! read more

We came during a holiday season, another location near by could not accommodate the number of cars to reservations. We made a same day reservation here and they had us in a vehicle with-in 30 minutes. Great, professional service! read more