They are relatively new company and I was nervous to try them as they aren't brand name like Hertz…read moreand Enterprise but they have great newer cars cheaper then most places and in great condition .They also have warranty on all their vehicles so they're in good shape.I took a 2020 Kia Forte it was clean and good I had it for month it was great experience

Easy to work with, good price. Family owned business. Very nice people. I rented a large SUV for…read morehalf of what hertz was offering.

I had the most heartening experience at this agency yesterday…read more I was looking for an address nearby to pick up my grandson at his school bus. My gps was not showing a map in the cloudy, rainy weather and I could only remember some landmarks during my arrival by taxi the previous night. Also, I couldn't find the high beam on the rental car. Initially, I went to the gas station on the corner. They're supposed to help travellers in distress, right? They heard my problems and sent me across the street because "there was a car rental agency there which could help me" ( not mine as it happened this time). So I walked in for help at Hertz. Trevor at the front desk, greeted me pleasantly and asked how he could help. He recognized the street name I wanted; pulled out his cell phone to confirm directions ( 2 minutes from there if you knew the way). Then he put on his cap and walked over in the rain with me to my car, parked literally by the front door of the gas station, and showed me where to turn on the car lights. Before he left me he reviewed my route and reminded me that we had just over-ridden the automatic lights. I would have to switch back when I arrived. It was a perfectly competent, helpful and generous effort. This Hertz agency defines a good neighbor. I am happy for the people who live here. I got to my grandson's bus on time.

These people are complete thieves !!!! They just call me up and tried to convince me that I owed…read morethem over 600.00 for the time that I had a car being repaired in 2021 . They I'm coming to me now & never ever called me me or told me about this before today 07/16/2025 when I told I know nothing about this and I wouldn't be paying this bill they threaten to take me to court .... These are dangerously irresponsible people Trying take advantage of me . If you want to hear the recording of this call , then call me at 917-757-4510 Stay far away from these people they are crooks !!!!

Booked through hopper. Paid $41 and said I was due another $100 when I showed up to pick the car…read more They tell me it's their policy and it was listed when I booked it. Never saw this policy once when booking through the app.

This is run by the same people who run the Rent-A-Wreck of Philadephia Internation Airport. They're…read moreboth owned and operated by Carlos Machuca. On April 6 I reserved a car through Expedia from Rent-A-Wreck of Philadelphia Intl Airport. On the day of my trip, April 9, during my layover, I noticed an email in my SPAM folder from alternativeracnj@gmail.com (a random gmail account, NOT a Rent A Wreck or any corporate email account) claiming to be Rent-A-Wreck PHL and asking for credit card information and a photo of my driver's license. This email did not list the reservation number, had grammatical errors and odd formatting, and looked just like a typical phishing scam. If I sent you an email like that from my gmail account claiming to be some business you might have used and I asked for your credit card information and photo of your driver's license, would you give it to me? But I called the Rent A Wreck phone number shown on the Expedia reservation to make sure everything was OK and was told that my reservation was canceled because I didn't respond in time to that shady email in my SPAM folder. Now I was left with no rental car on arrival. I've rented cars dozens of times and never once had to reply to a random email with my credit card info *after* I had already reserved and *paid* online. The woman at Rent-A-Wreck I spoke with that day said she would at least refund my payment. But... I just got the credit card bill later and the full rental charge is *still there*, even though their own rental policy lists $50 for late cancellation! I called Rent-A-Wreck PHL again to ask for a refund and was told by Kelsey they would *not* issue a refund and that the woman who told me that on the 9th no longer worked there. I suppose they feel they are not beholden to a former employee's promises, nor to basic fairness for that matter. They set unreasonable expectations for customers that no other rental agencies set by expecting them to respond to emails from a shady random account that could end up in a SPAM folder. Then, they violated their own policies by charging the full rental fee instead of the stated $50 cancellation fee. Finally, they were completely dismissive in their interactions with me. Expedia won't do anything about it without authorization from the rental company. Avoid this business and any others run by Carlos Machuca at all costs.

Carlos & Joe are AMAZING. They provided me with a clean and efficient rental car while I was in…read moretown visiting family. The reservation process was quick and they were such a pleasure to talk to. I even had the pleasure of meeting Joe's Dad. What a great company that provides great service.

Steve and the team are incredible! If you're looking to buy a new vehicle they are the place to go…read more if they don't have the specific car you are looking for on the lot, they will find it for you at a great price. I also take my cars to Nationwide for service and they always exceed expectations, no matter what the symptoms are they figure it out in a reasonable amount of time and for a great price

very bad experience - was in the process of buying a car that kept running into snags so i could…read morenot take delivery of the car. next day car was being worked on and parts were being delivered throughout the day. after a while, my confidence in the car was deteriorating. everything about the deal was going great - the salesperson - a wonderful, honest and person with a ton of integrity. when i decided i didn't want the car all went left and i was thrown out of the dealer, told not to come back as the egotistical owner couldn't take the fact they they simply messed up and it affected my experience. i'll never go back here (well, im not allowed anyway, but if i was i wouldn't go back). i wouldn't say don't go to this place. they can be very nice people - just be careful.

Have rented cars here at least once a month for the past few years. In the rare occurrence of an…read moreissue with the vehicle or reservation the staff is helpful and does everything they can to make it right. Amazing customer service. Clean and well maintained vehicles. Very thankful for the Lakewood enterprise team :)

Everything went well. I had to emergency rent a car, they had me in and out. Very kind, helpful,…read morecourteous and timely staff!

Great service, got me in and out quickly, super friendly. After a less than stellar experience with…read moreBudget, I called Enterprise and had a reservation secured over the phone in minutes. Once I got to the location, the staff got me in a car and on the road in about 5 minutes. Note: You can only reach the location from one side of the highway, and it comes up quickly, so be aware. It's located next to a Jersey Mike's.

I really had a terrible experience at Enterprise. After being in an accident i went there to rent…read morea car. They specifically told me that my insurance would cover the total cost of the rental , even on a Jeep. So I took it. When it was time to return they told me there was a 2000.00 balance. When i disputed their own facts they lowered it to 800.00. They are nothing short of liars and crooks. As always buyer beware but especially with them!!