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    Enterprise Rent-A-Car

    3.1 (14 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 week ago

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    27 days ago

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    Ask the Community - Enterprise Rent-A-Car

    Cowboy Limo - interior of the limo, which was actually quite nice.

    Cowboy Limo

    1.3(18 reviews)
    0.2 mi

    A couple of weeks ago, I reserved a limo with these guys for our party - three couples, two of whom…read morehad birthday girls (one of those being my lovely wife). "Cowboy", the seemingly affable owner, told me that he needed to take full payment in advance, of $319 for four hours. When I asked if I could give him my Amex, he said that while he did take Amex, he prefers Visa (unfortunately, my debit card) because he gets paid sooner. (In hindsight it would seem he did this because Amex is harder to win customer disputes with.) When the driver arrived, he asked for his tip in advance. (I said no, thankfully.) He then asked me to sign a contract, in the dark. I later learned that is called a "Contract of Adhesion" and it's no more admissible than the legalese you get on an automated parking garage ticket. About twenty minutes into the drive, one of my friends lights up. The driver literally stops the limo, comes back and opens the door, and tells us we can't smoke. No problem, we say, and we put it out immediately, without any discord. Three minutes later, a woman from the limo company calls me (who we later deduced was "Mrs. Cowboy") and says she heard there was smoking, and she was going to charge us $250 to "fumigate" the limousine. After speaking with three different members of our group - alternately trying the "good cop", the "bad cop", and the "lawyer cop" - she wouldn't budge, and she finally gave us a choice: pay the $250, or terminate services immediately. We said fine, we'd terminate services. (Our plan was to use the $75 in tip money to pay for a ride home.) Guess what? When I returned home, I found an email that they charged us the $250 anyway. So now we have paid $559 for less than 1 hour of services. When I called the next day to try to discuss it, they refused to answer the phone. Later that week, I got an email solicitation from them for future services. I responded with detail of my issue, saying they didn't return my phone call. That email has not been returned.

    These are the comments that should be on their web page. My…read moredaughter won a contest on q98 for her whole prom experience to be paid for which included a limo for her and 7 of her friends. All the businesses that took part in the contest delivered wonderfully except one, cowboy limos. The day of the prom 4 hours before pick up they call and said they could not deliver the limo that we signed a contract for because "some Mexicans messed it up inside at a concert the night before. " and it needed cleaning. They sent a small bus that looked like the one the hospital uses to transport visitors and patients! It was so very disappointing. "Mr. Cowboy" did not want to return any phone calls of course and did not care to make his customers happy. Needless to say we have found a new limo company that wants to make us happy this is why we have already used them twice this summer.

    Photos
    Cowboy Limo - Rented Cowboy Limos Rolls Royce Phantom! Best Birthday Ever!!!

    Rented Cowboy Limos Rolls Royce Phantom! Best Birthday Ever!!!

    Cowboy Limo - My Sweet 16 Party Bus

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    My Sweet 16 Party Bus

    Enterprise Rent-A-Car - carrental - Updated May 2026

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