Only giving four stars because of your Reservation Team on the phone. I arrived to Enterprise to pick up my rental to try to make it home in time before the hurricane hit this week. Upon arrival, I was told there was no reservation submitted for me, even though on the phone, the reservation team confirmed with me the date, location and exact address of the Enterprise I was picking up at. I was told I could still get a car but it would take a bit. Due to already being in a stressful situation, I was very worked up about getting a car in time to get home before the hurricane. I didn't end up getting home in time, but Lyric calmed me down so much and made sure I got into a vehicle. She was exceptionally helpful and added support in a time where it was needed. She gave me her business card with direct line where I coudl contact at any time if needed. This was more than customer service, this was customer SAVING at a time when I was having a breakdown. She is wonderful and the reservation team is not. read more

I rented a car from enterprise rental car on Montgomery Highway and simply had the best experience. I had no expectations other than to pick up and return a reliable car, but I ended up laughing and impressed with the efficiency. Shelby had several one liners that were "clean" and had the lobby customers laugh out loud! Even joking about one gentleman's hat (Georgia Bulldog). They were so busy, and actually low on rental cars, but they were managing returns and check out as quickly as possible, keeping everyone informed. Pedro at checkout was detailed and thorough and I simply appreciated he followed the script. I will definitely rent from here again should I have a need when in Dothan, Alabama. read more

Enterprise Rent-A-Car - A few scratches on the 2023 rental, but certainly didn't impact the drive - Car Rental Near Me - Dothan, Alabama

If I could give no 0 stars I would. Had a 10am appointment to be picked up at the body shop. Progressive setup the rental with them. Its almost 10:45 & the still haven't arrived yet. I called before the appointment to confirm and after I checked in at the body shop. Same story they are on the way soon. If I had known they were this unprofessional I would've made alternative arrangements to get dropped off at the store for the rental. No calls from them with an eta & to think I still have to go there to do all the paperwork for the rental. I wouldn't recommend them at all at this point. if they can't handle a simple pickup I know the rest of the process will take longer than estimate. Update after finally getting picked up. The process is as smooth from there. The reason for the initial issue the first representative didn't know I was onsite at the shop is what he said. I don't know how that's the case but I'll give him the benefit of the doubt. He apologized. The driver who picked me up was the reason for the increase in stars. He was professional and personable. read more

I waited 15+ minutes for someone to acknowledge my existence. More time for someone to speak to me about why I was in, and longer for them to tell me they could not assist me. No one greeted any customers that came in and the whole vibe was bad. read more

0/10 experience. Reserved a vehicle 6 months ago. They called me saying they had an influx of reservations and wanted to make sure I still wanted to rent. I confirmed and they asked me to come make a payment and sign that day (yesterday-Friday 11/21). I went to the office to sign, pay, and did the vehicle inspection. A few hours later they call to tell me there is a recall on the vehicle and that they are working to find me another but that they have refunded my money. I never heard back. I called from 9 am until I went to their office at 1130 (30 minutes before close). The manager says "I know you've been calling all day but we've been busy". How do you know I've been calling when you haven't bothered to answer the phone? Then she says she can only get me into a car significantly smaller than the one that I rented. We are traveling 18 hours away with 6 people and luggage. She made the call to get us into the smaller vehicle while we were there. Prior to that, no effort was made to get us into another vehicle. They are now closed and I never heard a word back. We asked how we could guarantee a vehicle in the future if reserving 6 months in advance does not do it and the manager just stared. We have called customer service who was not aware of the recall, said that the Dothan location was still accepting reservations for the class of vehicle that I initially reserved and they have now escalated my complaint to "higher management". They tried to call the Dothan location 3 times with no response. I will report back any updates and will file a consumer complaint as well. read more

started with a reservation made about a month ago At 10 am this morning, the car that was reserved (sitting on the lot) was not available due to slow tire leak, and they state they are only allowed to use 1 tire repair place in a town that must have at least 50 such shops. an it is nor open on Sat (other 49 shops are open). offered a giant full size van that the little old ladies would never be able to climb into Enterprise said they would have to wait until National opened at 12 to see if they had one Enterprise could borrow. none available so Enterprise Dothan AL response is, sorry can't help you and we are closing, get out call corporate twice, got same line, will turn this over to management (regional) and they will be contacting customer immediately. 2 hrs still waiting read more

I recently rented a vehicle from Enterprise Rent-A-Car in Dothan, Al, on Montgomery Hwy. I couldn't be more pleased with the experience! The customer service was outstanding from start to finish. A young lady called while I was on my way to let me know that my car was not there yet but they had cars on the way and she was giving me a courtesy call. I arrived 30 minutes early and the staff was incredibly friendly, professional, and efficient, making the whole process seamless and hassle-free. I was not only 30 mins early, I was also going one way to Atlanta airport, which meant they were also losing a car from their fleet. I explained to my Rep Alex that I had to make a flight and he assured me they were working to get a car for me. A young man (appeared to be a manager) went outside, checked the inventory and pulled up a small SUV, (an upgrade) the vehicle was in excellent condition and clean. Alex asked me to follow him out to the vehicle, where he gave me his business card and Thank me for the business. I rent from several different companies monthly, this Enterprise in Dothan really stands out for its exceptional service. They made me feel valued as a customer, and I'll definitely be returning the next time I'm in Dothan. Highly recommended! read more

Straight trash! Please do NOT waste your time with Enterprise. They had me waiting over an hour at the auto shop waiting for pickup. The auto shop closed and I was in a parking lot ALONE waiting. I had to call my mom to pick me up and bring me to Enterprise. When I arrived they had over 8 people waiting for a vehicle to be "cleaned." After waiting 20 minutes I decided to return first thing in the morning due to a previous engagement at 7:00 PM. This is beyond ridiculous and unprofessional. read more

I have always been loyal to Enterprise, but the past two experiences have been extremely unpleasant. First, my family and I had an incident with a rental vehicle on the highway and the windshield busted. We contacted customer service and road side assistance to coordinate a vehicle swap but they were unable to facilitate. Rental agreement reference 7SMFZQ. The VERY next rental, we had an oil leak and needed to swap vehicles. Contacted road side assistance, customer service, called several local branches, elevated the case within Enterprise, AND they still were not able to facilitate the swap. Rental reference 826YVQ. My family and I welcomed our first child this past year and do not feel safe using Enterprise moving forward. It seems Enterprise is chasing sales and not service or safety of their customer base. read more

i had a reservation for a car rental with the enterprise car rental office in dothan, al on montgomery hwy on april 1st so that my husband and i could move from here to sc and finally see my family for the first time in eight years and i could be there for my mom's surgery she's having soon.... anyways, being that i'm ( a temporarily homeless) disabled veteran currently living in the motel 6 and i had planned on relocating to sc where i already had a trailer waiting for me and my husband to show up and sign the rental agreement and claim the keys to the property, you can see how anxious i would be to get the car rental and get it packed up and on the road and arrive at my destination.... only to be denied by the customer service representative!!!! bc even though i had sufficient funds on the debit card.... i didn't have the two proofs of address/utilities in my name that was required in order to be allowed to pay for the car rental using my debit card!!! and then to make it worse, i had my mom on the phone with me as i was standing in front of the representative and she could have verified her credit card and driver's license information directly to the customer service representative and put the car rental reservation in her name and then just added me to it as an extra driver but the representative refused to even assist with that option and she didn't even think to get her manager to see if it would be ok, which i'm sure it would have bc i've rented from the exact same location not even 2 & 1/2 years ago without any problems/complications!!!!! and i didn't even complain about the fact that i was standing out in the 95° heat for over an hour that time bc we were in the beginning of the covid-19 epidemic!!! but this is really hurtful to be 100% completely denied and dismissed like i don't even matter bc the customer service representative doesn't want to take the time to seek a suitable resolution just bc the office is full and i didn't once raise my voice or curse at anyone nor was i ever disrespectful in any way towards anyone!!! i was very polite the entire time. the only thing i did was start to cry when she told me "no" and refused to find a solution in any way bc i've been trying to get to sc for six months already!!! i wouldn't recommend this car rental agency to anyone unless it's your absolute last route!!!! if it was humanly possible, i'd give them a negative rating for lack of compassion and empathy!!!! i'd rather rent a u-haul if it wasn't for the fact that you have to bring it back to the same place you usually rent it from!!! i hope that karma finds this business! most especially, the representative that handled my check in that morning! read more

Enterprise Rent-A-Car - Car Rental Near Me - Dothan, Alabama

This is the absolute worst location, and I use enterprise frequently. Expect a long wait, prepare for terrible customer service and complete lack of care. On top of everything else, they always over book reservations and push it off on you. You're going to wait for a car no matter how far in advance you reserve it. Minimum wait, usually an hour so they can get a return and have someone wipe a dirty rag over the interior. Don't let them convince you "it's just a crazy day" I've been coming here for many years and it's always like this read more

I stood outside in the heat for over an hour waiting for a car to be cleaned for a reservation I had set up the week before. The car i was given was never cleaned or sanitized. The inside of the car was disgusting. The smell was ferocious. The windows had children's handprints all over and they were covered in a white film. This certainly is not what is advertised on TV. There were NO extra cleaning on this car. In addition to the car the outside of the building was littered with trash. This facility seems poorly maintained and managed. read more

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I've been on hold for an hour now. Still currently on hold. All I'm trying to do is switch out my vehicle that they mistakenly gave me to begin with and told me to simply call back to switch out my vehicle but I've been on hold now for an hour and have been transferred to someone over seas and he couldn't help me so he transferred me back . read more

The absolute worst customer service I have ever had was lied to twice was taking advantage of and will never ever do business with them again they are the scum of the earth They don't deserve one star they don't deserve anything except to be put out of business read more

People working are helpful and it's apparent they need additional support based on the amount of traffic at this site. A booking date and time is not a booking day and time. When you arrive they tell you they are waiting for someone to drop off the car that you booked. You'll prob get one, but not one ready when you arrive. So call ahead of time. Customers came in and gave them a hard time and they just took it. You can tell this must be enterprise business model. They wouldn't even have the room on the lot to hold the amount of cars they rent each day. read more

Got a compact online- picked up today. Paid for it- only to be told they didnt have any cars and i would have to wait u til they got back from the airport to get some. I said hells naw! So they took me to the airport- out of my way and took me off schedule for my road trip- to get a car- i coulda scheduled pick up at the airport myself! Never doing business with this one again. read more

Wish could give a Negative rating on this place. The rate of customer service is SORRY. First things first when I was transferred to the Dothan, Alabama location they picked the phone up and hung up on me. Secondly and the MOST important part of my complaint is that my Insurance helped me to set up my reservations for the vehicle. I spoke with them and was told that I had to have a Credit or Debit card to pay for the deposit. When I explained to them that I did not use Credit or Debit Cards that I all I used was cash or check, they told me that I could use my daughters card. So my daughter left work and took me up to Enterprise Rent a Car to pick up the rental. We walked in and went up to the desk and this Blonde haired girl assisted us asking for my license and card. So I gave her my license and my daughter handed her her card. I was then informed that they would not use my daughters card to secure the Deposit. The reason being that her name was not on my insurance. WHICH THEY FAILED TO TELL ME AT THE TIME OF RESERVATION. So when it was asked if there was anything that they could do to help we were told to go to the bank and get a card with my name on the card. Really Really where are you going to go and get a card with your name on it same day? So when we leave the store I call the 877 number that is on line and speak with someone to whom I can barely understand and all she can keep saying is I am sorry for the inconvenience. I am sorry but there is nothing I can do. She then says well you can always call and speak with manager from that store location. So she transfers me to the Dothan, AL location where they answer the phone and then proceed to hang up on me. Again I call them with the same thing them picking up the phone and hanging up on me. The third time someone answers the phone and I ask to speak with a manager and was asked what it was pertaining to so give her the short version of the story and she says there is nothing that we can do to assist you. Well, I said I still need to speak to a manager. She places me on hold and I wait, and I wait, and I wait and then finally someone answers the phone does not give a name as to who they or nothing just how can I help you. I explain to them the whole situation again. Just to be told well there is nothing that I can do to help you because I want to keep my job. I said well ok is there someone over you that I can speak to? I was then told no mam my manager had to leave work for a family emergency and the assistant manager is out of the office somewhere else. So I asked, "well who are you?" and he told me I am just an employee. So I asked, "well then who is a manager that I can speak too." He tells me he will call his general manager and see if he is where he can speak to me. So I then proceed to ask for another employees name the BLONDE who works in the store with him and he tells me that he can not give me any ones name. Really, ok then. So he then tells me he will text the manager my name and number and that he will call me when he is able too. All he could say as well when I explained to him that I had been on hold to speak with a manager and he is who answered the phone is I am sorry. Your tone doesn't sound to sorry and you sure don't seem to worried about helping your customers to the best of your ability. SO AGAIN WISH YOU WERE ABLE TO GIVE NEGATIVE RATINGS BECAUSE THAT IS WHAT YOU WOULD RECEIVE. Also, on another note, a paring lot with more than enough vehicles in it and you have customers sitting outside in the hot sun with no shade provided for them. They said they had been waiting on a car they had reserved and had been sitting outside since 12 or before waiting on their car and still had not been put in a vehicle. read more

Every time it's a Wait. An hour or more it never fails. I wish Dothan had more options. Granted this time I did check in early but still had a reservation.... I'm still sitting here 2 and half hours later. At this rate I may have my car at my actual pick up time of 4. read more

I'm giving one star because I can't give zero. I had a car reserved for 4:30 pickup. Got there on time and was told to wait in my car for a phone call. After one hour I knocked on the door. They said it would be at least another hour but there were 3 employees just sitting in the AC talking. Heat index outside was 102! A lady had already been waiting THREE HOURS and they said she had to wait at least another hour too! And she had been dropped off and was sitting in the sun about to have heat stroke! Their excuse was the virus. And they expected us to think that a four hour wait for a reserved car made sense!! They explained that they had to clean them!! I have a 4,000 square foot home that doesn't take that long to clean! The parking lot was so full of rental cars that you couldn't drive through the lot. The whole time I iwas there NO ONE got a car. Do NOT use this company!! read more

Horrible service, if I could give negative stars I wood. I reserve the car upfront so I could just get in and out, but everything was so unorganized that it wasn't possible. Car was dirty and full of scratches. Really bad attitude from the staff too read more

Made a reservation on Wed for sat Carlos from Missouri said I did not need a reservation #.did not sound right next day I called location said no reservation was made. So made reservation .Dothan AL.PICK very slow u are going to be waiting. read more

The worst customer service. Our vehicle is being repaired and we were told that we would be picked up at the repair business. After waiting for a long time, the repair place drove three of us- all waiting on Enterprise- to the Enterprise rental agency. I have been here an hour and still do not have a car. read more

My car dealership rented a car for me and they give me a compact car when I was supposed to have full size. They said that they would drop off the right car later in the day. The tire warnings were on. I tried to reach them the next day and was disconnected 7 times. Still haven't gotten through and can't use the rental. Avoid this shitshow if you can! read more

I wish I wasn't obligated to give a star at all. Absolute worse. Insurance set up a reservation to replace my Nissan Armada that had gotten rear ended. I got there before they opened because I had to work and needed it handled. After the lady got my information she then tells me that they don't have anything available right now, they would call me. I asked how long it would be, her response was I don't know but we will call. I had my wife with me so that we wouldn't have to leave a vehicle on their lot. After not being able to wait any longer I left for work and after 2 hours I finally received a call saying they had a vehicle ready. My wife went to pick up vehicle which was toyota rav4. After my wife called I explained that we needed something bigger. The receptionist wouldn't listen to my question or allow me to offer to pay a difference for something bigger. I called the insurance who upgraded to a full size but she still wouldn't let us ask for anything else. NO one showed my wife any features or items on vehicle. The Rav4 was jumping and an alert signal continued to go off. They told my wife that we couldn't leave our vehicle there after 6. We had no way to get vehicle before 6 at this point, I was already at work and was not going to be home in time. My wife called and told her that we wouldn't be able to get vehicle before 6 she then said that's ok just so it is gone before we open in the morning. I told her that my wife would be bringing the vehicle back, that we did not want to rent from them. Her response was ok. read more

Dothan Al location called and asked I arrive at 1:30 to receive my rental. I arrived at 1:15 and was told to check in then go run errands because the vehicle would not be available for 2 hours. My husband left work and drove me 45 minutes to this Enterprise location. He needed to get right back to work. It was raining so I asked if there was a place I could sit inside to wait for the vehicle. Unfortunately, the office was closed due to COVID19. We left without a rental. Reading other reviews it looks like the 2 hour wait is standard for this location. Additionally, while holding to speak with a representative concerning our situation the voice mail talks about a family owned company able to give great customer service. That is just not true. read more

THEY LEFT US STRANDED!! Our car broke down while traveling and repairs were going to take a few days. I had two small kids with us, so we called Enterprise. I was hung up on several times, but kept calling back. Finally, they took my reservation and agreed to a 5:00pm pickup. They transferred me to another Enterprise where I was promptly hung up on. At 5:15pm, I called back. They explained that because I called the same day as the reservation, they couldn't pick us up. When I told them that I had two small kids with me, the mechanic was closing in 15 minutes, leaving us on the side of the road in a bad part of a town we didn't know in the dark they offered to pick us up tomorrow afternoon if we call in the morning. THEY LEFT US STRANDED! read more

DO NOT come to the place unless it is the absolute last resort. I reserved a car today for 4. I have been sitting outside for the last hour and still have not picked up my rental. Customer service is horrible. Their waiting room is outside in the hot, humid weather. I have never had this type of experience with other rental companies. When asked how much longer, she had no clue. Please tell me what is the point in making a reservation at a certain time. There are people ahead of me that made a reservation to pick their rental at 2 and still here. I truly understand Covid but you have to do better, at least get a better waiting area than outside in the heat with the bugs. read more

I have rented many cars before. 'One of the worst car rentals I have ever experienced. First I was told on Friday to call back on Tuesday. i had a reservation at 10 am. no car available - had to wait outside for 3 hours. They didn't offer water or restrooms for customers waiting. NEVER I MEAN NEVER WILL USE THEM AGAIN!!! read more

Like the other reviews, I had a booking and I showed up to get the vehicle and they said it was unavailable. Offered no other solution other than wait for one to be returned. Find anywhere else to rent a car. read more

Had everyone wait around 3 hours after their scheduled appointments. Never called anyone to postpone their appointments. Staff was rude and weren't doing their job. read more

I have had to use them multiple times. They have always been friendly and accommodating any chance they could be. While there have been miscommunications on the rentals and their rules and regulations, they have always tried to compromise how they could read more

My husband and I use Enterprise Rent-A-Car any time we need a replacement vehicle when ours are in the shop. We also rent a vehicle to take on vacations every year. The people are always friendly and their service is outstanding. We've never had a problem with them and will continue to use them in the future. read more

I had to get a rental car due to an accident. The staff at enterprise rent a car were very helpful and helped me expedite the process quickly. They were knowledgeable, and when I had to drop it back off I simply dropped the key off and they called me letting me know everything was taken care of. I would definitely recommend this business. read more

Entperise rental contacted me and assured me this was an isolated incident, I am very pleased that they reached out to me personally to fix the problem read more

Had a reservation for two weeks that my insurance company set up for me. I confirmed it two days prior with Enterprise. I had to wait an hour and a half while they tried to "find" my car. This was after they were 30 minutes late picking me up at the repair shop. Customer service was awful, and then at the end they tried to "up dale" me with a car that had been sitting there the whole time. Never again will I use this Enterptise. read more

I have used Enterprise Rental car 4 times now and have been very satisfied with the car, rates and pick up and delivery.

Please be aware that if any personal belongings that you may forget in the vehicle when you turn it back in gets thrown away in less than 24 hours. I noticed I left a personal belonging in the vehicle the night I returned it. However; they were already closed. I called first thing the next morning and was told it was thrown away!! They did not sympathize or seem to care that they had thrown out something belonging to me! I find it crazy that in less than 24 hours they throw away belongings!! I will NEVER rent from this company again!!! VERY UNPROFESSIONAL! read more

Good company. but pricey one way rentals compared to other rental companies between Dothan and ATL.

I left a pair of prescription designer eyecare in the eyeglass compartment in the rental. I realized I left them and I was back at the Enterprise rental center exactly 1 hr later. The car was cleaned but had not been rented out. The glasses could not be found. The manager did not care to come talk to me about my missing item. They made little effort to address my issue until I contacted the corporate office and after that they did not ask all of the potential persons that could have cleaned the car. They made me feel as if I was lying. Bottom line: I am out of a $250 pair of eyeware. read more

I use Enterprise Rental on a regular and I have never been disappointed. When the car I reserved wasn't available, they always upgraded me with no extra charge. I am a fan & the reps are very friendly. Thanks for being a great company... read more