Again, a wonderful experience renting a vehicle at the Enterprise, Alabama location. Vehicle was…read moreready to drive when we arrived at our rental time, gas tank was full, vehicle clean inside and out - everything one would expect from a vehicle rental office. We had the pleasure of working with Ms. Abby McSween, who greeted us with a smile, checked us in, throughly briefed us on the vehicle and the options, and had us on our way in less than 15 minutes. Can't say enough about her professionalism and customer service. Thank you Enterprise!

0 Stars - Reservation Meant Nothing…read more If I could give 0 stars, I would. I made a reservation in advance, expecting that a vehicle would actually be available when I arrived. Instead, I was told there were no cars available, making my reservation completely pointless. What's the purpose of allowing customers to reserve a vehicle if you can't honor the reservation? It wasted my time, disrupted my plans, and showed a lack of organization and respect for customers. The staff offered no meaningful solution or accountability--just excuses. A reservation should provide peace of mind, not uncertainty. I would not recommend Enterprise based on this experience. If you have important travel plans, don't assume your reservation guarantees you'll actually have a car waiting for you.

Slow service at pick up. Employee told me that the mile on my contract we're not important that…read more they were all unlimited. Well they aren't and I call customer support and they said I was unlimited but store wouldn't honnor it. Also my online reservation said I had to approve a 125 deposit. But in store they wanted 190. I'm very dissapoint in this. The return process has been slow as well and the male employee diad they can't control of line reservations a Hertz should be able adjust things online or not

Everything from start to finish tgey were really good and fast at getting me into this vehicleread more

I purchased a vehicle from this dealership after having it 2 days or so it was acting like it…read morewanted to shut off and was shaking really bad called the dealership and they asked me to take it to the mechanic of their choice the first thing he said was the spark plug coil was loose it just needed a zip tip what in the world why would you say that to a customer is beyond me anyways after he shook it he noticed it was broken so he changed it. Drove it home and proceeded with everything then not even a week after that I was headed to my son's basketball game and my car started smoking and running hot. I called the dealership because it's not even a month old I had just made one payment on it. I am a single mother with no family or help so I do what I can. Well I was out of work for a week or so because of that situation ended up losing my job really I asked for a car to use or for them to help in some way well it didn't happen. The mechanic said it was a dry rotted heater coil hose so he fixed that he didn't look over anything else. So I get my car back I'm going to work again and it starts running hot by this time I take it to my mechanic and he says I have a cracked radiator. So I decided to take care of it since I got the total run around from the last situation. I have fallen behind due to work and school and kids I deeply apologize but I have kept in contact with the dealership as I was told to. My car gets repossessed I am trying all options to get my car back so I can get back and forth to school and work: I also have 6 kids and I am trying so hard to provide for me and them. Your general manager is the most rudest woman I have ever spoke with she has no customer service skills nor is she empathic or compassionate at all. She had no interest in the situation she just wanted to not be bothered and go on about her day. Life happens and there are good people that fall on hard times you should not judge. I have every thing recorded and documented. I will be at the attorneys office come Monday morning.

I have done business with Rent A Center in Ozark Al for over 8 years! I have spent a lot of my hard…read moreearned money within the walls of that store! Recently my husband and I have both changed jobs and got 2 weeks behind. I noticed this was happening and every week I went into the store and explained my situation. I went into the store being 17 days late explaining that as soon as I pick up my first check I would be in there to being the account up to date; I was told that it doesn't matter, they needed payment now or merchandise. I thought they had a worry free guarantee?! Apparently that is just for the products not like they advertise.