This is our regular go-to place. A convenient Grandview location, not in an airport or a city center. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation. read more

First Yelp should have a no star to click on. I tried to rent a vehicle using a card from my daughter. They asked if she was here and I said no, that she was in Delaware. I was told that they had to have the card with the chip, and that they did not take cards over the phone. The vehicle that I had reserved was not the vehicle they were going to give me. I then canceled the reservation after being there for over an hour and a half to try to resolve the issue. I will not be going to them anytime soon. This was in Warren, Ohio. read more

Enterprise Rent-A-Car - The Enterprise Reservation that I cancelled - Car Rental Near Me - Columbus, Ohio

"Derrick" wanted to play games about getting a vehicle when there's already a reservation in the system. Miraculously, all of their cars disappear 10 minutes before closing time, but suddenly reappear "tomorrow morning". Don't waste money through your insurance rental car coverage if they require the use of that to be Enterprise rental. Save your $5.00/month and just rent from a company that wants your business; not one you're forced to submit to. 8:00-5:30 means 8:00-5:30. Not 8:00-5:00. Find a respectable rental company like Hertz or Alamo and get the vehicle you need. read more

I had a very poor, very costly experience at this location years ago and thought I would try again when I needed a 1 day basic rental for a work engagement. This is the 2nd time I've encountered poor customer service and inconsistencies in policy information and billing. The person who answered the phone when I called could not answer any of my questions pertaining to my rental cost which was quoted 64.00 for 1 day and finalized for 297.50. I was out on hold and transferred to the manager who I also don't feel as though I received transparency. This is not about being mad because it was expensive, or trying to get something for nothing. This is about buying a service and the people employed to defend said service cannot speak to how and why the service was priced as such and it doesn't compute with what was priced originally. This office and company has lost my trust and patronage on account of this disappointing experience. read more

1733 W 5TH AVE, Columbus OH. This location called me in the morning to set up a time to pick up my vehicle that I'll be renting for 2-3 weeks and asked if I could come in at 2:30. I had an appointment and said I would come in close to that and they told me any time before they close. I arrived before 3. When I got there they didn't have any vehicles available except a 20 ft long 4-door truck. I don't think it would even fit in my small apartment parking lot. While the front desk guy (who was very pleasant) was trying to check on a car getting prepped and/or find any other car close, what appeared to be the manager came from the back and said the truck is all they have so I need to take that or they can just call me when something comes in. However, when they did call, they wouldn't be able to guarantee it would still be there when I got there, they couldn't reserve or hold it even if I agreed to pay as soon as they called, and was too short staffed to deliver it. After a little back and forth about me not having a ride later that night and it would have to be the next day when I had a ride, they said they could pick me up the next day (when I didn't need a ride). I asked if they could pick me up that night if it came in, and he laughed and said, "so now you want picked up tonight" Instead of trying to continue to figure this out, I asked what other location I could pick a vehicle up, offering to go anywhere, even as far as 30 miles East- after glancing over at the monitor the front desk guy was at for 2 seconds- he told me no location anywhere had any available vehicles and I would just have to wait till they called. (And I guess hope no one else came before I could find a ride) So I had my reservation switched to Hertz. If I ever was forced to rent from enterprise in the future, it will definitely not be the one at 1733 W 5TH AVE, Columbus OH Update: they just called about the car. I guess no enterprise in Columbus had an available car to rent for 7 days... read more

On Feb 19th, I reserved a car online to pick up at this location (because it's within walking distance of my residence) on Feb 21. The type of car I reserved was a Toyota Corolla or similar. when I arrived at 5 pm on Feb 21st, the car I was given was a Dodge Challenger. I said I did not want a sports car. The manager said my only other option was a BMW for more money. Because I needed the car to get to work the next morning while my car was in the repair shop, I had no choice but to take the Dodge. The agent walked around the car, and there was no visible damage. I was uncomfortable driving the car and returned it a day early. I pulled into the lot and bumped the parking block with the piece of plastic that is under the car. There is about 2 inches of clearance under this car. It bent this piece of plastic. No other damage occurred. I am being charged for a dented bumper and other things. $1200. That is a scam. I did not cause any damage to any other part of the car, but that piece of plastic. I wish I had taken a picture. DON'T SPEND YOUR MONEY HERE. read more

I've always had great service from this branch. The only complaint is its size and their availability of cars. There are a lot of times during the week where the lot is empty. They do a good job to connect with other branches to get a car... but there is a weird irony when a company whose business is to rent cars doesn't have cars to rent. To that end, the car I received today is absurd. Not ERACs fault, I blame Nissan. It is 2019, why is there a car that doesn't have power windows and locks!? Unbelievable. The manager (forget his name) and Leah (a manager trainee) were both great! read more

The service is bad, overcharging without any explanation, waiting for someone to answer the call for

I am reviewing based on a family member's experience. After an auto accident the at fault persons insurance provided a rental car through Enterprise. At the time the rental car was picked up a credit card was required by the person picking up the car (my family member).  He was told that his card would not be charged without notification and an understanding that he would then be responsible for the daily rental charge or the car should be returned. The at fault insurance company totaled the vehicle and at the same time no longer paid for the rental. Instead of notifying my family member as explained at the time of pick up, Enterprise began charging a daily rental fee beginning with one lump charge. Upon contacting Enterprise the representative stated they had tried to make contact. First of all  there is no phone log, missed call or voice mail from Enterprise. Secondly the first charge (there were multiple charges) was for several days, days in which they could have reach out letting the person in possession of the rental know that they were now responsible. When contacted, the associate at Enterprise rudely stated that more charges would be incurred that night again not allowing at least a day to try to resolve the inconsistencies. Now Enterprise has responded (after a negative review) offering to help rectify the issue at hand. It should not take a negative review to step up and do the right thing nor should there be threats made stating that they were going to continue to make charges if the car was not returned immediately. Insurance was paying for the rental previously and there was clearly a miscommunication and the more appropriate customer service response would have been to allow for some time for the consumer you are charging to rectify the situation. Do not wait until a public unsatisfactory review is posted. It is no surprise that Enterprise has such a low rating. Their customer service needs training and whoever is responsible for following through with the policies Enterprise has in place should be made accountable for their lack in doing their job. The car has now been returned to Enterprise and Avis is bending over backwards in customer service and working with insurance to make an unfortunate event a little easier to resolve. read more

THESE GUYS ARE SHADY AND THIEVES. They will charge your card when insurance is supposed to be paying and refuse to refund your money. They will not notify you they are charging you and wait til about a week when it's a high payment before they charge you. They are running a scam here to get more money and it's awful. DO NOT RENT FROM ENTERPRISE. THEY WILL SCAM YOU AND STEAL YOUR MONEY. read more

#EnterpriseRentACar , our family just rented a car from your Columbus, Ohio Lazelle Road location and I'm NOT HAPPY. Not only was the vehicle not ready per our reservation and was given a smaller vehicle, but the said vehicle was disgusting. We are now late for our trip because we had to clean our own rental. Y'all need to fix this... read more

A caveat: this is the only place I've ever rented cars from. On the other hand, I've done so here three or four times now, so there's a reason I keep coming back. It's true I have nothing else to compare this place to but in the long run it hasn't mattered. The only hitch I've ever had with this place is that one time the type of car I had reserved ended up not being available, and I had to take a higher class of car (for more money) or go without. I'm not sure why they call it a "reservation," then, but there you go. The staff here has always, always, always been friendly and helpful. They've even been very understanding of problems with my bank account and direct deposit in the past, even changing the way they normally charge a card so that their system would accept my card despite the peculiarities inherent thereof. I have not yet had cause to seek out or even compare against another rental company. I have been so thoroughly pleased with this outfit that I will continue to use them for my rental needs. read more

Not terrible but not good. That's how I would describe my experience with this Enterprise location. I rented a car yesterday for a cross-Ohio business trip. They were understaffed when I arrived, so I had to wait for 10 minutes while the associate spoke to another customer over the phone. No biggie, though. Once he received me, my wait time was minimal. I don't remember the guy's name, but he was extremely nice. However, he gave me a dinged up car that badly needs an oil change and has no hub cap. I'm not a snob, but if I'm paying $50+ a day to rent a car, I'd really like one that a.) doesn't look like a POS b.) doesn't need an oil change. I don't want to break down in bumble-eff Ohio by my lonesome. Now, I ended up being OK, but the fear factor was there. Another thing: He didn't show me how to use the cruise control, tell me how to turn on the headlights, or show me where the gas tank is. All important things when driving a new car for the first time. Bummer. read more

The only reason we use this location is because it's two blocks away from our house. The vehicles are never fueled up, so plan to go directly to the gas station once you leave the store. Then today as my husband was pulling away from the house in a rental leaving for a 3-hour drive up north, I noticed that a rear tail light was out. Luckily he shouldn't have to drive at night on this trip. read more

I realize there's not much to say about a rental car service, but the staff at the 5th Ave. Enterprise location have always been great to work with, even in situations where my business needed a vehicle on short notice, and have always been impressively friendly and upbeat when working with them. There are a bunch of Enterprise locations around town, but this is by far my preferred office in the Columbus area. read more

These guys knew I was steaming from Grange Insurance messing with me, so they went out of their way to hook me up with a nice vehicle at a great rate. They were professional and kind and easy to work with. read more

I rent a car from Enterprise Grandview Hts approximately once a month for a business trip. It is an easy location and the staff is courteous and efficient. They have never let me down. I will continue to return there for my car rentals. read more

I've been renting from Enterprise for over 10 years and they have always given me exceptional service. I recently rented a car from them for a week for spring break. I've always been very satisfied with the vehicles I've been given and the staff have been knowledgable and have gone above and beyond to make sure my experience is great. I also like the fact they provide the added service of picking me up and dropping me off. I don't rent from anyone else. I especially enjoy the 5th Ave location in Grandview Ohio. The team there definitely knows how to treat their customers. Great job guys! read more

I went here on a contract and made my reservation for Enterprise before boarding my plane on the basis that this at the time the cheapest car rental and I was paying for it out of my own pocket. Let me tell you; I paid cheap and got cheap. The staff were devoid of personality (I am now convinced they were re-purposed Zombies), the car had a ton of miles on it alongside a few odd quirks, and it seemed like for having chosen an inconvenient location I just wasted my time / money as none of the process was speedy (pickup / return). The only thing that makes me give this two stars is that the car was decently clean as was the office. read more

After I dropped off my rental, my husband picked me up for the 5 min ride home. On the way, I realized I had left my iPod/charger in the glovebox. Dropped off my husband and doubled back. I had been gone less than 10 min. In that time , the car had been "cleaned" and my iPod was gone. The manager came back with an unapologetic, "guys said they didn't find anything and Enterprise is not responsible for forgotten items". This was not a forgotten item. I was gone less than 10 min, and the only person in the car was the employee who "cleaned" my iPod! The employees avoided eye contact and no one offered to even take my number in case it was "found". I called the regional manager, who called the branch manager, who called me back to repeat that Enterprise is not responsible. I'm just saying if this is how they handle things, and get away with it, isn't that giving the employees permission to keep anything of value they find in the cars? Dishonest people can be found everywhere, but I won't go back there read more

keith told me and my father that we were going to be picking up a Toyota Corolla then we get there and the guy tells us were getting a Nissan versa then pulls around a Nissan Sentra and says well enterprise doesn't guarantee a specific vehicle now we're driving the sluggish Sentra.. I knew we should've gone to the enterprise located on Groveport by Ricart read more

A garbage truck backed into my poor CR-V, and I needed to rent a car while mine was being fixed. I actually had two go-rounds; first while we were trying to figure out if my car was drivable, I had a Kia Soul that smelled weird and I generally didn't like much. The Enterprise people were nice though and I didn't complain or anything. Round two while my car was being fixed was AWESOME all around. Enterprise picked me up at the auto body shop (I still don't understand how they even figured this out -- it wasn't set up), the driver was super-nice, and I asked for an "intermediate SUV" but got a brand-new (2015) awesome Chevrolet Suburban. Drove that for about two weeks and miss it already. (I'd never buy one. But very fun to have for a while.) Everyone was friendly and helpful. read more

Not only was Kevin a really really awesome person to work with, he insured I would get to work on time in an emergency situation by picking me up himself. He was very friendly and I don't think I could have gotten this kind of hospitality anywhere else. As well as this, the guy who inspected the car as I drove it back was kind enough to return my glasses to me as I had dropped them in the car. Other places might have just thrown them away. I had an awesome experience and if I ever have car trouble again, I will look this place up first thing. read more

If I can give negative stars, I would do. No wonder this company has three stars only. Honestly speaking this is toooooo much for the worst staff ever. Will never ever ever ever rent from them again read more

Always friendly and very accommodating!!!! The pick-up and delivery service is priceless for me!!! I typically reserve on-line without a single hitch. In a pinch, I have had success calling this office and they have found a car that is very suitable for my purposes. Thanks for your services!!! read more

My son and I went up to Salinas, CA Enterprise with a confirmed rental confirmation 1217473815, to pick up my freshman college student @ Monterey I was told no, and that we needed a local Salinas address on my drivers lic. to rent the car, and that they do not take debit cards, per Daisy Barron, Jeff, Josh and Nathaniel, but my confirmation says different it says, A valid driving license. Acceptable Debit or Credit in the drivers name, I was going back and forwards for 3 hours with my 14 year old son standing there watching in disbelief of a company that his SAG union has on there web page, while they talked about Shelia coming to work after 8.30 am and ect. and all other kinds of personal mess. This is how bad it got after 3 hours. Daisy gets Jeff from the Monterey airport enterprise to ask Josh at Avis could he help.....they did not want to take my debit card with the same name that is on my License or except my confirmation, then the problem was how do I get to AVIS they did not want to help me after 3 hours to get to the airport (NO I DID NOT GO OFF) or Say words that I wanted to say ......BUT NOW AVIS is best it took them all of 5 min. to take care of me and my 14 year old son. Has no call. Salinas 534 Abbott St. Salinas, CA 93901 Enterprise..... read more

Enterprise has always been my favorite! 1. because they pick you up, 2. they never leave you stranded 3. its a pretty simple quick process. I was in a car accident and the other party's insurance covered the damage of my vehicle. I had to give them my debit card however for 30.00 deposit to rent the car. Upon my return there was a miscommunication about when my car was finished/body work completed and when I had to return the rental, Enterprise initially charged me for one day and only refunded me. $3.00 I spoke to Haley twice whom said she would fix the problem and deposit the money back into my bank, I then had to speak with Jack twice, the Supervisor, but he did finally get it right and they deposited the money back in to my account! The timing of this deposit and numerous phone calls are the ONLY reason Im going 4 instead of 5. At the end of the day, Enterprise did correct the issue and took care of it. Thank you for your help Jack and Haley! read more

I had recently rented a minivan from them and didn't have really as much of a pleasant experience to narrate! When I went to pick up the van, they were complaining about how they didn't have any (despite showing availability at the time of booking) and somehow they managed to get one for me. Next, the Van that i ended up renting wasn't cleaned and the gas was filled to an arbitrary level between half and 3/4ths of a tank and i was supposed to return with the same level of gas. The worst experience was with billing. I had returned on a Sunday (when their business was closed) and dropped the keys in their box. They charged me for an extra day, although I wasn't supposed to be charged based on my booking contract. When I called to sort this out, I was put on hold and finally the manager said he would call me back. He never did and I called up again. Fortunately there was somebody else who picked up the phone and said she would take care of it. She had also made it sound like I wasn't the first one to have had this problem and that they would take care of refunding the extra day's rental charges. They finally did, which why I am even giving them any stars! Overall, stay away if you can......... read more