No wonder this location only has a three star. I've rented cars from enterprise for years and has never had any problems until I came to this location. When ever in Columbus I will use another a different location if anything. read more

Got me in and out quickly on a Sunday when my car unexpectedly died. Got me too and from work and that's what I needed pretty desperately at the time. read more

They never have the car originally reserved, they gave the alternate car to me with the low fuel light on, after they took the deposit I was not made aware of during reservation. Then, I was involved in accident. I was not at fault. I had police report, other drivers insurance info and was told by my insurance and other drivers insurance that they would repair rental. I was told I needed to give Enterprise my deductible and if after their shop repaired the car, if the other drivers insurance agreed to reimburse them then they would refund my deductible. They were mad I didn't buy their bs "insurance". Despite an attorney telling me that's not how deductibles work especially since I'm not at fault, Enterprise is refusing to give me my deposit back. read more

Austin and Zack helped me out so much to get a rental car when I dropped my one way rental off from Indiana only to pickup my car from a local shop that I thought was fixed. Long story short, it was not... they were able to get me all settled quickly and give me a car that fit my purpose day of. Thank you so much! read more

This establishment is terrible, some of the worst employees I've ever came across. They lie and take money from your deposit with no valid reason or where the deduction came from. Make you jump through hoops just to obtain car, all while on phone with friends promising them cars with there discounts read more

The store manager was provoking a fight with me in store. Terribly ran location and customer service is worst I've experienced since Ive moved here. 4/25/23 my girl and I stopped in towards close to get a full size rental. The employee was nice, told us he didn't have anything at the moment but made an appointment for us to come back the next day at 9am and he'd have a full size for us. 4/26/23 we came in at the appointment time we made. A customer in front of us was not having a good experience either. We told them the name and looked confused. Obviously they didn't make a reservation for us since they had no idea who we were. All they had was a very small compact vehicle. I explained what we were told yesterday and the guy says "DID HE MAKE A RESERVATION OR A APPOINTMENT!?" what's the difference to us?? Were just a customer. Sorry we assumed he made us a res when we came in and he gave us a time to come back the next day... I'm frustrated at this point obviously. In a private conversation to my girl I said "they said they would have our car today at this time and clearly they don't, these guys are liars". The manager pivots quick towards us and looks livid, raises his voice and says "HE DIDNT LIE TO YOU! HE MADE A MISTAKE!" Clearly this guy was quick to start a fight with me instead of trying to de-escalate the situation. Maybe if I was saying that directly to him I would understand his reaction but I want even talking to him! He was listening to my conversation with my partner and interjected to start a fight. We didn't even say a word back to him and left immediately bc we were so blown away how poorly they are willing to treat a customer. I don't want anything in compensation for this. I never want to step foot in that toxic place again. Go somewhere else if you need a vehicle. read more

Manager Kat Ammon was amazing!! After dealing with A**hole James Huelsman (see my review of him) at the Grandview Heights location, walking into her branch and being greeted with enthusiasm and all smiles was, to say the least refreshing. She got us into a car immediately, all while multitasking with other customers. This is after A**hole James Huelsman said he had already contacted that branch and said they had no cars. WELL, she did! It took us less than 30 minutes and we were on our way! She is amazing. Thank you Kat, you saved our trip! read more

Awful. Just awful in all ways. I'm out $40 in Uber due to their incompetence and I can't even start on their rude behavior. I have no rental car even though my insurance covers it. We'll pick you up? Hahahahaha read more

My review still stands after all these years. I did change rental car companies. I've used Budget and Alamo sporadically, and Hertz repeatedly (now a President's Circle member, whatever that means). None of these companies, no matter if Columbus or LAX or Florida or various Europe locations, have ever asked me the questions Enterprise (and in particular, this location) has asked me. Not one question about the hotel I'll be staying at. Not one question that seems to be a little invasive or overly personal. Had to add this after adding up the number of car rentals I've had over the last 5 years due to heavy travel and my company requiring a rental for business travel over 100 miles, and noting each time that no other company asks me such questions as to my hotel or AirBnB location. read more

Very good customer service. I had a reservation. They had the exact car I requested and turn around time was very quick. I received the same service when I returned the car 24 hrs. later. read more

I needed a car for a few days to get around Columbus around the holidays, as I am not from the area and needed to get my daughter to a foot doctor (she lives there). I was greeted by a tall, friendly man who took me out to look for cars, but there were none that were small enough for me (I didnt want to drive an Expedition). That being said I was told that they were waiting for some other vehicles being returned in an hour. They would send someone with a car to me at the apartment I was at. I went back and sure enough an hour later someone showed up with a nice sized car, and took me back to Enterprise to book it. I have no complaints and appreciated the time they took to take me back and forth, and also to be so patient. When I returned the car I was greeted with a smile and they were happy I was satisfied with the car. I will certainly use these guys again in the future. read more

I had a reservation that was made over the phone for 4pm. I arrived earlier than expected, around 3:30pm. I was greeted with an attitude and argued with about my reservation "actually being for 5:30." Once the woman finally gave up her argument, there was some confusion about if the reservation was under my name or my step father's name who called, and again I was given major attitude. After plenty of eye rolling and huffing and puffing, I was finally assigned a car. Each question about my insurance was asked with more attitude, and when it came time to go inspect the car the woman mumbled instructions and took off in front of us almost at a run. We looked over the car and the second we finished our rushed lap around the car she took off. Very unprofessional staff! read more

Let me start by saying: the front of house staff here was incredible. These people have the patience of saints and did everything they could to make sure customers left satisfied. They deserve every possible accolade. However. I had made an online reservation for a 9:30 pickup, but I had to wait more than an hour to get my car. There were not enough cars available for the number of customers there for pick-up, so the staff was rushing to clean cars in order to get them ready to go back out again. When I used the bathroom, it was filthy and I'm pretty sure I saw a beer bottle on someone's desk in the back. Clearly, this location needed more staff to help out. The staff they had there was remarkable, but there's only so much they could be expected to do on their own. read more

If I could give 0 stars I would. I got rear ended by an insured driver. I scheduled my appointment to get my car fixed, and also was scheduled a rental car. The store manager, Kat called to confirm the appointment. Was told I would get an SUV since that's what my personal car is. I was picked up my an enterprise employee, and was notified that there was NO vehicles available. Which is weird since I've had this appointment for 3 weeks now. They offered me a truck that they also offered another man, and the man was very upset in the first place. So I declined the truck to allow the man to use it. I was told it was going to be HOURS for another car to be available. I had to call off work. This is just unacceptable, if you do not have enough cars for the amount of appointments then you need to communicate that. I called cooperate, and I was unable to talk to anyone about this matter. I understand times are hard, and cars are hard to come by, but I planned to go to work today thinking this process was going to be easy. But it was a crap show. Also while waiting for a car, multiple others were turned away that also stated that they had an appointment to pick up their rental car. Both employees were very rude, and seemed as if they didn't understand how to handle the situations. I truly hope this company works on their customer service, as well as give their employees a better work environment by adding cars to their lot. read more

I posted a well deserved bad review for this location a year and a half ago. My review for this location still stands. I have had a root canal that was less painful than trying to do business with this location. Avoid this location like the plague. I have since used the airport location as well as the Dublin location. Both were fast friendly and professional, exceptional service from both of those locations . So Enterprise can provide excellent service, if you simply avoid the West Broad location. Update!! It has been over two years; however, the service was so bad I had to revisit this one and remind people to avoid this location like the plague "JUST HORRIBLE SERVICE.". I mean really awful. read more

I had excellent experience at this location. They we're friendly and very helpful. I definitely will be using them for our future car rental needs. read more

Some of the best customer service that I have ever seen from a company! Been going to enterprise for a long time, and will continue to use them! read more

Customer service here is amazing! Friendly staff and prompt service. Jen and Terrance stayed after hours so I could return my rental and pick up my car from a nearby dealership. Due to the GM recall I actually drove 2 different cars from this location - both were clean and odor free. Overall a great experience at this location. read more

I am extremely impressed with enterprise car rentals. Not only did we get a phenomenal deal on a Town and Country van, but we were really worried about getting the van back late on weekend rates because we are currently holding up in an a hole-in-the-wall hotel to escape the snow storm of the century. Ryan, a fine chap and wonderful human being, first calmed me down, offered us this fairytale weekend rate without having to trade off my first born, told us to take our time and get home safely, and he'll see us on Monday morning like we were friends of the family! Thank you! Thank you soooo very much!!! You, sir...you rock! read more

Friendly, efficient service. I had a great experience and will continue to rent from this location. Car was clean and ran great.

Made a reservation online when I get there they say I can't rent with a debit card because I have an out of state license... So my boyfriend gets a car on his credit card and we leave. While we're at the post office we get approached by the Enterprise car washer who was told by his manager to follow us saying he needs to take the car back because I (an over 25, fully licensed and insured driver) was not to operate the vehicle (which was parked and I never drove) ... Needless to say Enterprise will never get another dollar from me. read more

I've always went thru enterprise to rent our car for trips but the enterprise at 3161 W Broad St is very rude and don't want to let you rent a car if u live in the Hilltop I gave them exactly what they asked for but every time there was a new excuse on why we couldn't rent a car. Never had this issue until we moved less than a year ago. I wish I could rate them zero they don't deserve any stars. Why have a business and not let your local people be customers especially since they also require ur debit card so they can automatically charge u which I did give them with over $600 in my account. read more

I was in a bit of a jam and needed a car immediately to make a meeting. They were able to get me a car an hour earlier than expected, picked me up, and I was on my way in no time. Terrance is a good guy and took care of everything quickly and professionally. Good stuff. read more

Great experience overall. Workers were extremely friendly and helpful. Car was nice. I had made my reservation online with hotwire. They were able to make some minor changes for me and I was able to keep the car longer than my original reservation. I would rent from this location again. read more

I rented a car ,11-29-15 and 12-17-15, both times I got real good service from the assistant manager Kat.11-29-15 got there after they locked the door at 12 noon , they let me in and Kat took care of me, I had booked the car the night before. read more

I had horrible experience at this locations!!!! I booked a rental car and was waiting over one hour for someone pick me up,they tell me someone come pick me up by 6pm,after 6pm I called the office and office was close.I call next day and speak with manager,she told me I supposed to pick up the car by myself so why they tell me to wait for someone to pick me up?Look like the place needs new manager,She don't even apologize for what happen.I went rent a car from Hurtz,never again enterprise. read more