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    MCAL Transport

    5.0 (1 review)
    Open 5:00 am - 10:00 pm

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    1 year ago

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    Yellow Cab of Columbus - Cuánto para llegar aquí de mi ubicación cuánto para llegar aquí cobran

    Yellow Cab of Columbus

    1.8(113 reviews)
    7.0 km

    I tried to reserve a taxi in advance to go to the airport for an international flight. The guy I…read moretalked to said I would just have to call on the morning of my flight. Nice try. I need a guaranteed pick up time. I called another service, run by an immigrant, and it was no problem. Yellow Cab is just another example of a business that can't compete because they are too lazy.

    DO NOT ATTEMPT TO USE THIS TAXI SERVICE…read more I say "attempt" because you won't ever get your ride anyway. TL;DR I pre-booked a taxi a week before my trip, confirmed the ride three times in the app, via email, and via their automated phone system, but my ride was cancelled - without notifying me - 15 minutes before my pickup time. When I tried to contact them about it, I was told they don't pick up at my location and heavily insinuated this was all my fault. Now, the full story... I pre-booked a taxi through the Yellow Cab of Columbus website for pickup in Lexington/Mansfield to go to the airport an hour away. I booked this a week before my pick up date. A day before my pickup, I was emailed and asked to pre-authorize my credit card which I did. I checked the app again, and my ride was still confirmed. I then called the phone number, 614-444-4444 to confirm a third time and reached a fully automated system with one option being "press __ to confirm your ride". I did that. The automated voice told me my ride was confirmed. 15 minutes before I was supposed to be picked up, I happened to check the app again, and this time, my ride was showing as CANCELLED. I tried to call the phone number and was again met with the automated system. I chose 1 to speak to someone in dispatch. I spoke to Angela, who was very rude and kept speaking over me and dismissing me when I was trying to figure out what was going on. I told her I had a ride pre-booked for pickup in Mansfield which was just cancelled, and she responded "well we don't pick up there". At this point, I knew I was doomed anyway, but I tried to give her feedback that the website accepted my booking, etc., see the above story. She interrupted with "what's the address?", I told her. She responded "well we don't pick up there". Yes. I gathered that. But why does your website allow me to book for pick up there - and allows me to confirm it - if you don't? Again, "what's the address?" Again... "we don't pick up there". Yes. Got it. May I give feedback that you should consider updating your system to not allow bookings to this location then? I was transferred to "someone who can help" - read: hung up on. So I called back, pushed some buttons in the automated system to reach a live person in the business offices and was connected. I politely asked to speak to a manager I could give some feedback to. She asked for the feedback. I explained the situation. Got more of the "well we don't pick up there". I understand that. Got told that most people would NOT have booked through the website and if I wanted to book a taxi I should have been calling them at 614-444-4444 to speak to a live person. So you see, it's my own fault for using the booking system they provide on their website. I said that phone number goes to an automated system though. She said no, that's how you speak to a live person. I encouraged her to call the number to see what I was talking about. She called in the background and got - shock - an automated system. She told me I messed up by selecting the business offices from that menu. Again, my fault you see, according to them. I said ma'am, I only tried to reach the business offices when I couldn't get to a live person to help anywhere else. And at this point, I now have no way to get to the airport on time anyway. I am simply trying to give you feedback on the customer experience so that you can hopefully improve your process in the future and not have issues like this. If it was my business, I would want to know these things and fix them. I was told she "made notes" and would be letting the boss, Steve, know. But basically all of this was my fault, according to Yellow Cab of Columbus. I am very understanding and can appreciate that sometimes issues arise and need to be fixed to be better in the future. But this company wanted nothing to do with my feedback as a customer and did their best to shift the blame onto me. Needless to say, I will never attempt to use this company again. Receipts from this story attached!

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    Yellow Cab of Columbus - The red arrow is pointing at the word "Prebooked".

    The red arrow is pointing at the word "Prebooked".

    Yellow Cab of Columbus
    Yellow Cab of Columbus

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    MCAL Transport - taxis - Updated May 2026

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