Needed one-day rental, but they are closed for Memorial Day. Only option is to rent it for two…read moredays. Typically, rental service companies do not bill when they are not open to accept returns.

Trust them for my auto service needs. Always feel like Jeff…read moreColeman looks out for me. Confident that necessary service performed without being pushy. He helps me space out those more expensive preventative service needs so not such a big financial hit at one time!

We love Avis and have used Avis all over the country---EXCEPT AVIS IN BURLINGTON, VT IS TERRIBLE…read more 35 minute wait to get a preferred member, prepaid car. Messed up our entire day. No efficiency, sense of urgency, explanation, or anything. Feels like we are in the 1970s checking in. What on earth!

This is the 2nd time this year that we have reserved a "Premium SUV", basically a Suburban size. We…read moreare a family with 4 small children which means we needed the extra cargo room a Suburban/Expedition Max size would provide. In January when we picked the vehicle up, they didn't have it available. We had that reservation booked for months ahead of time. We even called the day before to verify. Told it wasn't an issue. We go to pick it up and they don't have it. They have a Tahoe, which seats out family, but doesn't give us room for all the cargo we were bringing on our road trip. We were told we could stop along our route to Florida at the Nashville Airport and they would have a larger car to swap with. We proceeded to do so and were told at the airport that they had no idea about the situation and had no cars available. We continued on our trip to Florida, never able to swap the car out. I took it upon myself while in Florida to call and drive around to different locations and finally found the vehicle we reserved and got it swapped out, with no help from Avis. Just a few days ago, we were scheduled to pick up the same size vehicle as before. We arrive and all they have is a Jeep Grand Cherokee. Not even a Tahoe. This vehicle could barely hold 6 people. There was no room for cargo. We drove to our destination with cargo on our laps because we had no other choice. We had reservations and things planned and needed a vehicle. Utterly disappointing. Could a vehicle of thr size we requested not be driven down for us either of these times?

As you know shopping for a vehicle is a big deal, I've had the same car for 11 years, since then…read morehave gotten married and had a child. Safety was number one. We decided to finally upgrade. We went to Shottenkirk in West Burlington, Iowa to purchase a new vehicle. After a few months of scoping out vehicles. We/I fell in love with a 2016 Lincoln MKX, it had all the safety features, on top of comfort and luxury we were looking for. We found out that it needed a new transmission, at first I was hesitant, but they assured us once we got a new one it would work perfectly fine. Well, we got a new (remanufactured) since ford don't make new transmissions for this model anymore, within a few days of getting it back, it started causing us issues, so we brought it back, they looked into it and sent it back to us as "fixed", well within a week it acted up again. Every time the vehicle was switched into gear it felt as if we were hitting a tree. Thank goodness we purchased the "extended warranty" as it was a used vehicle. At this point I purchased the vehicle about 3 weeks prior too and had only taken possession for approximately a week total, back to the shop it went, they found out there were internal issues with the "new" transmission, they tried fixing it and the same issue kept occurring. With the warranty they did provide us a vehicle to use while the car was being looked at. 3 months go by, and still no vehicle. Obviously I became very frustrated, I was making monthly payments and still had not taken possession of my new vehicle. Ford refused to provide a new transmission, but the Shottenkirk team General manager Troy and our salesman Matt worked hard to make this right with us. They were able to get us another transmission using my warranty, took about 4 months total, but they got the job done. Finally I got my car back, of course driving on pins and needles just waiting for it to act up again. Had it for a week and a half and.. boom it happened again. I contacted the General manager, Troy immediately. He said we are going to make this right and trade you out with something else. By the time my lunch break came around I had a vehicle I was possibly interested in waiting in the parking lot for me to test drive. We decided to move forward and get the vehicle. Not only did Shottenkirk lose money on the deal, they truly just wanted the customers satisfaction and for us to be happy. They worked with our original term plan and made everything darn near the same, provided a newer vehicle with less miles, no transmission issues , and made Darn sure it was a vehicle that we would drive off the lot and be happy with. They were constantly professional, compassionate of our situation, and truly wanted the best for us. We couldn't feel more grateful for the wonderful team out at Shottenkirk. Yes it took patience, and a few moments of feeling very frustrated. But we knew it was no fault of their own, it was unfortunately a recall on the vehicle that just simply couldn't be corrected. I still have a Lincoln, had to part with some of the features I enjoyed with the original purchase, but it's going to be a safe vehicle for my son and family. I would highly recommend working with this great team of employees and management the next time your in the market for a new vehicle, and will only do my future purchases through them. Thank you Troy and Matt for all of your hard work, it definitely did not go unnoticed. We are very appreciative for you taking the time to make things right with this crazy unlucky time. But in the end, it all worked out!

Forget this place! Will not deal or try to make a deal! So full of BS! Real market price my A#%!…read moreYou also have to watch out for their newest trick. They are spraying undercoating on older truck to cover up rust underneath so it doesn't look so bad! I would just make trip to other dealerships that want to make a deal with return customers.

Make sure to remove valuables before leaving your car there. I got something stolen from that shop.read more

Fixed my car like it is new and in record time. The personnel was very helpful and took all my…read morecalls with kind help. I would recommend this shop to everyone who has had a fender bender.

As a Five Star Hertz Gold Member, I can say with 100% certainty that this is the worst Hertz…read moreexperience I have ever had. I picked up my one way rental car today, which ended up being a truck, and it had 1/4 tank of fuel, no wiper fluid, the outside looked like it had driven through a locust plague of biblical proportion, and the center console had boogers crusted all over it. I don't think this is a reflection of Hertz corporate, but this specific location is definitely a dumpster fire.

Five Stars Plus from this car rental business! Called and got quotes from Hertz and the only other…read morerental place in Quincy and Hertz quote was by far lower. They were fast, friendly and I got a vehicle that looked detailed and was great on gas where once again I saved a lot of money. So happy Hertz is in Quincy!

This location is absolutely wonderful, the employees are great. The Assistant Manager, she is top…read morenotch at her job. Enterprise GM's...she needs promoted. This place should set the standard for all Enterprise locations! Your services are appreciated

Had to gobto some out of town training andcwento Enterpise Rental in galesburg il. Jessica H was…read morevery pleasant and helpful while picking up car and taking it back. Even called first day to make sure i didnt have questions. Customer service is not dead. Thanks. Tim

Very nice people. Allowed us to pick up the van a day early and didn't charge us. The van was very…read moreclean and got really good gas milage. To return the van was at our conveince on the day due back, just drop keys in slot. They text me with the total and emailed me a receipt. No hassels. No waiting! Highly recommend

From the owner: Our business specializes in 15 passenger van rental. We are a locally & family owned business with…read morea small-town friendliness often not found elsewhere! Our vans have traveled all over the US & Canada. Our customers come from all over southeast/central Iowa. They are primarily used by families, church groups, civic organizations, the Amish & much more. We strive to give our customers a great travel experience. In the summer of 2018, we became an authorized UHaul dealer.