I had a confirmed reservation, flew into town from Nebraska, landed at 9am, they had tried to call…read moreme the morning of my reservation to tell me that they didn't have any cars. But due to the fact I was on an airplane, I never received that phone call. Why would you try to cancel my 9am reservation at 8am via phone call... real classy joint. Went into the store location, and the employees proceeded to tell me they didn't have any cars... as I can see 2 of the same class of vehicle I reserved sitting in the parking lot.

Very friendly staff...location is somewhat close to local hotels. I walked from my hotel 1/2 mile…read moreaway and arrived 30 minutes before open. The employee opened early so I didn't have to wait in the cold. Check in and drop off was super quick. I do wish they had the ability to provide rides or pickups. Finding e cab in this area was difficult from public transportation

Needed one-day rental, but they are closed for Memorial Day. Only option is to rent it for two…read moredays. Typically, rental service companies do not bill when they are not open to accept returns.

Trust them for my auto service needs. Always feel like Jeff…read moreColeman looks out for me. Confident that necessary service performed without being pushy. He helps me space out those more expensive preventative service needs so not such a big financial hit at one time!

As you know shopping for a vehicle is a big deal, I've had the same car for 11 years, since then…read morehave gotten married and had a child. Safety was number one. We decided to finally upgrade. We went to Shottenkirk in West Burlington, Iowa to purchase a new vehicle. After a few months of scoping out vehicles. We/I fell in love with a 2016 Lincoln MKX, it had all the safety features, on top of comfort and luxury we were looking for. We found out that it needed a new transmission, at first I was hesitant, but they assured us once we got a new one it would work perfectly fine. Well, we got a new (remanufactured) since ford don't make new transmissions for this model anymore, within a few days of getting it back, it started causing us issues, so we brought it back, they looked into it and sent it back to us as "fixed", well within a week it acted up again. Every time the vehicle was switched into gear it felt as if we were hitting a tree. Thank goodness we purchased the "extended warranty" as it was a used vehicle. At this point I purchased the vehicle about 3 weeks prior too and had only taken possession for approximately a week total, back to the shop it went, they found out there were internal issues with the "new" transmission, they tried fixing it and the same issue kept occurring. With the warranty they did provide us a vehicle to use while the car was being looked at. 3 months go by, and still no vehicle. Obviously I became very frustrated, I was making monthly payments and still had not taken possession of my new vehicle. Ford refused to provide a new transmission, but the Shottenkirk team General manager Troy and our salesman Matt worked hard to make this right with us. They were able to get us another transmission using my warranty, took about 4 months total, but they got the job done. Finally I got my car back, of course driving on pins and needles just waiting for it to act up again. Had it for a week and a half and.. boom it happened again. I contacted the General manager, Troy immediately. He said we are going to make this right and trade you out with something else. By the time my lunch break came around I had a vehicle I was possibly interested in waiting in the parking lot for me to test drive. We decided to move forward and get the vehicle. Not only did Shottenkirk lose money on the deal, they truly just wanted the customers satisfaction and for us to be happy. They worked with our original term plan and made everything darn near the same, provided a newer vehicle with less miles, no transmission issues , and made Darn sure it was a vehicle that we would drive off the lot and be happy with. They were constantly professional, compassionate of our situation, and truly wanted the best for us. We couldn't feel more grateful for the wonderful team out at Shottenkirk. Yes it took patience, and a few moments of feeling very frustrated. But we knew it was no fault of their own, it was unfortunately a recall on the vehicle that just simply couldn't be corrected. I still have a Lincoln, had to part with some of the features I enjoyed with the original purchase, but it's going to be a safe vehicle for my son and family. I would highly recommend working with this great team of employees and management the next time your in the market for a new vehicle, and will only do my future purchases through them. Thank you Troy and Matt for all of your hard work, it definitely did not go unnoticed. We are very appreciative for you taking the time to make things right with this crazy unlucky time. But in the end, it all worked out!

Forget this place! Will not deal or try to make a deal! So full of BS! Real market price my A#%!…read moreYou also have to watch out for their newest trick. They are spraying undercoating on older truck to cover up rust underneath so it doesn't look so bad! I would just make trip to other dealerships that want to make a deal with return customers.

Very poor customer service, difficult to manage membership online. Response time getting back to…read morecustomer is atrocious !

I paid for the Full Service for my Jeep Grand Cherokee. It's the best it's looked since I bought…read moreit. Did miss the door post on the passenger side and rear storage area wasn't vacuumed, but other than that it was very nice.

One star is too good, the entire staff are idiots, unskilled and don't possess any real world…read moreknowledge

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I was in town visiting family and needed to replace my windshield wipers during a snow storm asap…read more I accidentally purchased the wrong type of wipers. I only realized this after trying to install them for about ten minutes. Dan came out and helped me replace the wipers with the correct ones without making me feel like an idiot and then helped me install them all during a snow storm. The staff was excellent and helpful. Thank you to Dan and the staff here!

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Outstanding job detailing our vehicles. Great prices. For a little extra he can do specialized work…read moreupon request. Very friendly and professional.

From the owner: Professional Auto Detailing, Specializing in, pet hair removal, paint protection, carpet…read moreshampooing. Head light restoration and More. We leave no cracks or crevices unclean. And if you book a detail twice within 30 days, we’ll give you half off any package you choose.

Just bought a white, brand new nissan sentra, 2025. My other vehicles were darker color, but now…read morethat I have gone to flat white, I can see where the automatic washes with the whirly twirly things can deposit grease on your vehicle from previous washes. Always wondered about it but couldnt see it clear as day until now. So i went to waterworks and decided I would try the old school 'spray it yourself' bay. I went with the $8 option first, just to make sure I didnt run out of time. That seemed to me to be the common sense way of doing it and then i could back it down next time if that was too much. Turns out, this wash has the multicolor foam, presoak, wax and rinse and the 8$ option is more than enough time to do it all and then a good rinse, even with doing your floor mats which you can hang up on the wall. The tire cleaner is like nothing i have ever seen. Leaves your tires and wheels so clean without that gaudy armorall shine some people do. No spots at all when done. I am sold on this option, no more grease marks! Looking to see if there is a subscrition I can get for here.

I used the card pay option in the wash bay and it said 4 minutes and 30 seconds well that wasn't…read moreenough time and it started beeping at me so I then inserted 5 quarters and gained a little over 2 minutes. My point being for the amount of time I got for the quarters I would have cost me $2.50 for the time I got from the card pay, but I checked my bank account and I was charged $10 for the 4 1/2 minutes. Don't do the card pay it's a ripoff