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    Advance Auto Parts

    5.0 (1 review)
    Open 7:30 am - 9:00 pm

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    8 years ago

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    AutoZone Auto Parts

    AutoZone Auto Parts

    (2 reviews)

    The guy with the beard tried to help us as fast as he could but the guy with the bangs and short…read morehair was useless. I was there for several minutes before I even knew there were 2 people working. I was looking for a few things and saw the short haired guy on his phone in one of the aisles behind the red counters.The kid that looks like a football player and the guy with the beard are great but the other 2 guys are terrible.

    My fiancé and I are out of town visitors, here to see my sister. She needed new brake pads and…read morerotors for her rear wheels in her Honda Accord so we accompanied her to purchase and install them. The attendant/cashier at this store was so rude to us that we had to walk out. First, he told my fiancé that all cars have different sized rotors in the front and the back. This is not true- but he rudely asserted us of this. My sister kindly asked "how is your day going?" to give him a chance to explain if it was bad. He sarcastically responded "it's great". My sister, fiancé, and I all looked at each other. Then he showed us the break pad and said "see- this is the size for the front" in a snarky tone. We told him that we needed rear breaks and he let out a sigh and slammed the box on the counter. We decided it was time to leave so we went to Advance Auto instead and had a very pleasant experience there. It's hard to explain how rude he was, but I would not suggest going there if you like good customer service--- or any customer service.

    Shottenkirk Chrysler Dodge Jeep RAM West Burlington

    Shottenkirk Chrysler Dodge Jeep RAM West Burlington

    (3 reviews)

    As you know shopping for a vehicle is a big deal, I've had the same car for 11 years, since then…read morehave gotten married and had a child. Safety was number one. We decided to finally upgrade. We went to Shottenkirk in West Burlington, Iowa to purchase a new vehicle. After a few months of scoping out vehicles. We/I fell in love with a 2016 Lincoln MKX, it had all the safety features, on top of comfort and luxury we were looking for. We found out that it needed a new transmission, at first I was hesitant, but they assured us once we got a new one it would work perfectly fine. Well, we got a new (remanufactured) since ford don't make new transmissions for this model anymore, within a few days of getting it back, it started causing us issues, so we brought it back, they looked into it and sent it back to us as "fixed", well within a week it acted up again. Every time the vehicle was switched into gear it felt as if we were hitting a tree. Thank goodness we purchased the "extended warranty" as it was a used vehicle. At this point I purchased the vehicle about 3 weeks prior too and had only taken possession for approximately a week total, back to the shop it went, they found out there were internal issues with the "new" transmission, they tried fixing it and the same issue kept occurring. With the warranty they did provide us a vehicle to use while the car was being looked at. 3 months go by, and still no vehicle. Obviously I became very frustrated, I was making monthly payments and still had not taken possession of my new vehicle. Ford refused to provide a new transmission, but the Shottenkirk team General manager Troy and our salesman Matt worked hard to make this right with us. They were able to get us another transmission using my warranty, took about 4 months total, but they got the job done. Finally I got my car back, of course driving on pins and needles just waiting for it to act up again. Had it for a week and a half and.. boom it happened again. I contacted the General manager, Troy immediately. He said we are going to make this right and trade you out with something else. By the time my lunch break came around I had a vehicle I was possibly interested in waiting in the parking lot for me to test drive. We decided to move forward and get the vehicle. Not only did Shottenkirk lose money on the deal, they truly just wanted the customers satisfaction and for us to be happy. They worked with our original term plan and made everything darn near the same, provided a newer vehicle with less miles, no transmission issues , and made Darn sure it was a vehicle that we would drive off the lot and be happy with. They were constantly professional, compassionate of our situation, and truly wanted the best for us. We couldn't feel more grateful for the wonderful team out at Shottenkirk. Yes it took patience, and a few moments of feeling very frustrated. But we knew it was no fault of their own, it was unfortunately a recall on the vehicle that just simply couldn't be corrected. I still have a Lincoln, had to part with some of the features I enjoyed with the original purchase, but it's going to be a safe vehicle for my son and family. I would highly recommend working with this great team of employees and management the next time your in the market for a new vehicle, and will only do my future purchases through them. Thank you Troy and Matt for all of your hard work, it definitely did not go unnoticed. We are very appreciative for you taking the time to make things right with this crazy unlucky time. But in the end, it all worked out!

    Forget this place! Will not deal or try to make a deal! So full of BS! Real market price my A#%!…read moreYou also have to watch out for their newest trick. They are spraying undercoating on older truck to cover up rust underneath so it doesn't look so bad! I would just make trip to other dealerships that want to make a deal with return customers.

    Advance Auto Parts - autopartssupplies - Updated May 2026

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