I've never been to an enterprise where the staff wasn't confident and working their tail off to serve their customers! This is my go to car rental company because they're so accessible and you don't have to go to the airport to get one. They will deliver in a pinch, which is a big plus. Veteran created and a great business model! read more

My Alamo rental developed an underbody drag in the first 12 hours of my rental. Besides towing the car in Lake Oswego, OR we were told we could rent an Enterprise vehicle at the nearest rental place in Lake Oswego. Before the towing people came to take the Alamo car, the Enterprise agent called to say they had no vehicles available in their place. So, no, we did not rent an Enterprise car. We went without a car for the eight days we were in Portland and depended on family there and Ubers to get us around. Very disappointing. read more

I had a great experience. Malashia was super nice & helpful. Nice to see that excellent customer service still exists!

The agent at pickup was very helpful. However, giving 1-star for their customer service and inflexible policies and attempt to maximize penalties when errors happen. Being an Emerald customer would have thought better experience. Probably wouldn't rent from here again. read more

We recently rented an Audi from a different location through our insurance while ours was repaired and when we returned home the car had a check engine light on. We were advised by the Enterprise Roadside to drive directly to the Bristol location and we'd be given a replacement vehicle. The manager told us there was nothing available that they could give us, unless we wanted to pay another deposit on a 12 passenger mini van. They shared that our best bet would be driving around to the shops they are partnered with to see if the coolant could be topped off and lights checked. They didn't even bother to check and see if there were any other stores in the area with cars available. The customer service provided was less than helpful from the gentleman lounging in his computer chair. We ended up driving to one of their "partnered" mechanic shops only to be told they couldn't do anything to help us and that our best bet was to drive it to autozone and buy the coolant ourselves to take care of it. I didn't realize it's our responsibility to maintain Enterprise's cars for them! read more

Reserved a van from this location for family members coming to town. Great service. Courteous, quick. No problems. Would come here again read more

I have to write an update to my original review because my wife was charged for extra insurance that she did not authorize, to the tune of $198 & change (which was a nightmare to rectify). It took well over 6 weeks to get the charge reversed on her cc, which Enterprise took the liberty of using because it was left on file to rent the vehicle. We even had signed paperwork which stated that she didn't want any additional insurance. She had to continually contact the manager, Gregory Jacques, asking about an update to the status of this issue. It was finally resolved after a stern email from my wife to Gregory Jacques. Bottom line, we wouldn't recommend this Enterprise location or use their services again. read more

Enterprise Rental Car works in partnership with Ray's CarStar Autobody in Bristol. Although, our service at Rays was fine, Enterprise customer service has been one of the worst experiences. When we dropped the vehicle to be fixed there was a vehicle waiting for us to use until the vehicle was fixed. Due to more damage than expected, the vehicle took longer to fix than estimated. Because of certain circumstances, Ray's stated they would pay for the full Rental Car Coverage after Insurance paid their portion. They have paid, and Enterprise reversed the charge on my credit card but we are NOW getting harassed with bills from Enterprise looking for this amount as well. Several calls to manager John at the local branch are either ignored or takes days to call back with the same answer. It is going to be taken care of. As of today, we are still receiving bills. It hasn't been taken care of. It's sad that because of this experience with Enterprise, I will not be going back to Ray's either. read more

Our situation of no car for our vacation was made better by the manager personally calling my husband and explaining the errors. It was a tough situation he exclaimed and would try. Yo make it better. read more

I reserved the car online. They came and picked me up and I returned it when it was closed on a Sunday. No issues, everything was pretty smooth and easy. Friendly staff! read more

My insurance company rented a car because mine was totaled. I picked up in Bristol and returned to New Britain four days later when I purchased a car. They then rented the car to someone else immediately after me, the car left the rental lot not 5 minutes later. They neglected to properly register the car as returned. My insurance was billed for two weeks even though I had it 4 days, then I was billed $25 in toll charges. I called customer service and was yelled at by the customer service representative because the car dealer returned the car for me which is standard practice, I called the local office and was told they would fix it. Nearly a month later I am still waiting for my $25. They still refuse to accept I had the car only four days. Basically billing two people for the same time frame sounds like insurance fraud to me. read more

Customer service is amazing. They are willing and able to go out of their way if you need a ride. Extremely helpful.Highly recommended. You won't be disappointed with the service read more

I reserved a car online in my home City of San Diego, I was coming back to Bristol to visit my family and a few friends. I was happy to get a decent rate being under 25 and also a good AAA discount. Upon reserving my car the website instructed me that I must have a valid drivers license and an insurance policy, both of which I have. When I arrived to pick up my car, Angelo was the man who "helped" me. He went through some of the paper work and even wen as far as to slide my card, which put a hold on it for the total of the car plus $200. AFTER charging me he tells me that I can not rent a car because my insurance policy doesn't include collision coverage (because my car back home is a piece of s**t) However when I told him the website never said anything about the type of insurance I needed he double checked and found me to be right, which he was lucky because I work as a customer service manager and you never EVER try to prove the customer wrong. No apology, he said there was absolutely nothing to do and essentially told me to eat it, I was out of luck. Very unprofessional attitude from everyone in the store, very poor customer service, and no consistency from website to store. I will NOT be renting from Enterprise again. P.S. Angelo, don't EVER charge someones card before you are sure you can rent them a car, I hope this charge drops off my pending charges soon read more

Enterprise is easy to rent from so it's usually my choice now when I'm looking to rent a vehicle. Not much to say on this trip around, but everything went well and I can't wait for my next vacation (hopefully somewhere warmer this time). read more

Incompetent, lying workers Negative experiences they make thinks up called corp they do not match in there policys then got car not papers in car. Would not recommend this Bristol Enterprise this is the six time with BS from them read more

My only choice for car rental. Like the fact that they would pick you up. Rates are reasonable. Customer Service is most of the time pleasant (sometimes younger representative not really professional or employees from other locations let clients know situations clients don't need to know ). Overall great company to do business. read more

I always use Enterprise when I come to Bristol, and would recommend them to others. My car was ready when I arrived...and clean. The pick-up and return were both fast & easy. The staff was very helpful & friendly. One of them even took my luggage out of my rental, and brought it to my awaiting car enroute to the airport upon my return. No complaints from this customer. Will use them again. ~ Mary G. read more

I've been renting with my local store since 2007 customer service has always been excellent ,prices are affordable , quality of the cars is good their variety is ok. The only thing I am not liking is that since a couple of years and now that they move to the new location (the building is nice) the cars are dirty inside. I have found water bottles, lighters, chargers...is gross! I think they are having good business renting cars ...returning and renting them right away but still wash the cars inside and out I'm paying read more

i own a business with 5 cars working for me. i was there more then 1 hour for renting a car and i ended up not getting it..just because my card declined and i cant use it one more time. i asked my friend to pay for me and he said they have to charge me $30 extra for some else paying for me. he wasn't patient with the situation and very unpleasant way off cutting out the costumer talking.. i find these location very unprofessional and not helpful even tho its a minute my business i'll never go there again.. read more