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Enterprise Rent-A-Car

2.9 (43 reviews)
Open 7:30 am - 5:30 pm
Updated 1 week ago

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17 days ago

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3 years ago

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6 years ago

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3 years ago

Obnoxious staff and unclear policy makes for a waste of time. I reserved a car and was quoted double on arrival.

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3 years ago

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8 years ago

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8 years ago

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10 years ago

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7 years ago

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9 years ago

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9 years ago

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9 years ago

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10 years ago

If you want fast,friendly, and reliable service, then please see David and Laura! Very helpful folks and great customer service!

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

With the leadership of Manager Mike Holland, himself and the team deserves praise for their great service.

Mentioned in 3 reviews

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Nelson Tire & Automotive

Nelson Tire & Automotive

1.5(2 reviews)
0.5 mi

Things have changed at Nelson's. We had some major repair work done there after they worked on…read moreour AC but had some subsequent problems. Ronnie was no longer with the company, and apparently the work wasn't done properly. Management "worked with us" to "make it right" but over all it was still disappointing.

The owner is a Liar. I took a drive sprocket and bearing to Nelson Tire & Automotive to have them…read morepress a bearing into the sprocket. In the process the bearing went in crooked and broke the sprocket. The service manager apologized, and wrote on my receipt that they were responsible for damages and would replace the damaged items. I searched around to find the best deal possible on the internet, to help save them replacement cost, which put me without my motorcycle for 2 weeks. (They said they were going to make the employee pay for the part and take it out of his paycheck. I thought that's why they carry insurance, if they do, for just such an incident.) After receiving the sprocket and bearing I had the work done properly at Cowboy HD in S. Austin. I took the receipts to Nelson's and was told the owner was on vacation, and only he could sign the check. I went back again on another day, and was told he wasn't there. I left my telephone number and was told he would call me back that day to let me know when he would be there. I did not receive a return call. I went back the next day and caught him there. He wouldn't talk with me, and the service manager acted as the liason between us. First he told me that the employee would have to pay me directly from his pocket. He didn't have the money. Then I told them that the company was responsible for the reimbursement. The owner then informed the service manager that he would reimburse me for the $26.00 I paid to have them do the job, but he was not going to reimburse me for the damaged items. I then informed him I would be sueing him for damages, and he replied: " Do what you have to do". I am now in the process of sueing the owner and the company.

Club Car Wash - The outside area

Club Car Wash

1.6(26 reviews)
0.3 mi

My vehicle (2025 Gand Highlander) was scratched badly during this car wash. The scratches were…read moreimmediately visible the moment I exited the wash, running from the back door to the front door. I did exactly what you're supposed to do: * I notified the employee immediately * He came out, took photos, and documented everything * A claim was opened on the spot Sixteen days later, I received a denial email full of generic explanations about how their equipment "couldn't have caused" the damage -- despite the fact that the damage occurred inside their wash and was reported immediately. They waited over two weeks just to send a canned response and deny responsibility. Instead of standing behind their service, they chose to gaslight a customer with technical jargon and zero accountability. If you care about your paint, think twice before bringing your car here. If something goes wrong, don't expect them to take responsibility -- even when the damage is obvious and reported immediately.

With all the promoting this place does you would think they might live up to the quality and…read moreservice a customer would expect but the couple times I have taken my vehicle in quality is not what I received. The first time my car came out actually looking worse than before it went through the wash. Certain parts of my vehicle didn't even get washed and the wax just left my car looking streaky. I paid for a pass so of course I went back hoping for something better but the second time around was no different. There were actually scratches on my car that were not there before the wash. If I learned anything from my experience here it's that you can't beat just getting a power washer and doing it yourself. Or going somewhere more hands on where the staff actually care.

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Club Car Wash - Email from Club Car Wash...  Notice the way it was written. Can barely read it.

Email from Club Car Wash... Notice the way it was written. Can barely read it.

Club Car Wash
Club Car Wash - Paint is missing.

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Paint is missing.

L & M Automotive & Transmissions - 12 Months- 12.000 Miles Warranty on Part & Labor here at L&M Automotive & Transmissions Inc in Bastrop Texas

L & M Automotive & Transmissions

1.9(15 reviews)
2.3 mi

HORRIBLE HUMAN BEINGS- crooks. Bad reputation throughout the industry. DO NOT CALL THEM!!!…read more THIS COMPANY WILL BE SHUT DOWN SOON. BBB is not happy! Ty is horrible, and the older gentleman will cuss you out and then hang up on you, multiple times. lol, like a professional. They stole $85 from me because they had to "pay a mechanic to hook my car up to their diagnostics machine". I'm sorry? I've never, ever been charged for a diagnostics check. I have been charged for similar things, but I was ALWAYS warned prior to them hooking up my vehicle. However- I live in N Austin and my car broke down Sunday night in Giddings. Called the next morning to get it towed to L&M transmission in Bastrop. I told them I was financially not prepared for car work so please, please call before any charges were incurred. I was already scrambling to find funds where I could. "Sure ma'am, no problem" they said. I was quoted $5000 for my transmission repair & towing. When I told them I was offered free towing due to my major repair work needed. Ty then changed his quote to $4000. [$1000 for towing from Giddings to Bastrop? ~20 mi ] I couldn't afford the work needed on vehicle so when I told them I would have to get it picked up, they got all pissy and said, "Well you ain't getting yer car 'til you pay this bill!!" I told them that's why I was calling. To settle my tow bill before I had it picked up. They charged me $200 for towing and $85 to pay another mechanic to hook my car up to a machine, without warning. When I reminded them what I said, and that I'd be happy to pay the tow bill, all hell broke loose (I assume because this is an everyday occurrence for these piece of shit people). This is when the cussing, yelling, banging fists and hanging up on me occurred. I would call back and they would not answer. And when they did answer, I was put on speakerphone for the entire office to overhear my private conversation. I kept my calm- and would call back saying' "hi! I think we got disconnected!" They didn't pick up on my facetiousness, clearly, because they would laugh and say "nope! He didn't care what you had to say, he hung up on you." A manager is given that right? Ty the owner informed me of this. Bless his daughters heart, who works the front desk. She seems so embarrassed to be surrounded by such knuckleheads- but you can't do much when it's family, right?

Customer service is very poor, they hung up on me four times in a row. When i went to pick up…read moremy vehicle , the over charged, didn't do what they said they did and wanted to charge additional money for more repairs they said was needed. I left their place with the same problem i came in with but 1200 less in my pocket. Overall i felt cheated and lied too. I didnt even want to take it back to have them fixed what the did wrong. Afraid i get taken again. Very sad and disappointed

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L & M Automotive & Transmissions - JASPER TRANSMISSION INSTALLER

JASPER TRANSMISSION INSTALLER

L & M Automotive & Transmissions - L & M Automotive & Transmissions Inc has 30 plus years in the Automotive Repair Industry.

L & M Automotive & Transmissions Inc has 30 plus years in the Automotive Repair Industry.

L & M Automotive & Transmissions

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Enterprise Rent-A-Car - carrental - Updated May 2026

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