Get rid of the employee that is a total jerk. He is worthless. Would not take care of business for insurance rental. He was arrogant, self-absorbed, screaming, and threatening, even went so far as to say he was gonna call the police if I didn't get off of the property. read more

Worst service ever. Changed reservation last minute and argued with me about it. Refused to help me get another. After transferring me to another location - which dropped the call after a 20 minute hole- i called back try to reschedule but no one would answer. I believe they leave people on hold since is was less than 30 minute until they closed at 5. She called to canceled at 4:05 which didn't give me time to figure out a rental because no one would not answer. I wish i would have gotten the RUDE employee I spoke too because she should be fired. I will never use this company. read more

Placed an order for a ride on Wednesday to pick up Monday. Get a phone call mid Monday morning that Enterprise has no cars. Don't expect to have any before Wednesday. Why would your website offer rentals if they aren't available? read more

I wish I could leave zero stars....the absolute worst customer service that I have experienced in some time. The people at the desk are rude and condescending. This should have been a simple process. I was overcharged with no explanation. I do not know about other locations, but please spare yourself of the experience of going to the Bartlett location. The previous reviews are spot on. Please be sure to have them look over the car carefully before accepting the keys. They will charge you for damage that was there when you picked the car up. When I picked up my rental they didn't even go outside with me to note any prior damages. read more

This is another Tale of 2 Cities - I'll present the 'good' near the bottom, as the 'bad' is as fatal a flaw as a car rental company could have. It concerns their accepting appointments without actually having a car! On their online site, I picked out the car, $ range and a pickup time. Hours later, I received a call only to be told it would be 2 days after that date before they could get a car - ANY car! I'd made this appointment due to an accident. I was now somewhat roped in, as changing to another company was a hassle and I had no guarantee Hertz or anyone else could supply a car in the timeframe I needed it in. I called 2 other locations and got put on a waiting list for all 3 (no, their internal sites couldn't - or they wouldn't - find me a real car without me calling each!). So we contemplated Uber until we imposed on a relative and scrambled to borrow a car till the rental company could come through. I find this practice ('pretending' to have a car) outrageous and completely unacceptable. It's worse than 'bait and switch'. The 'good' was the personal assistance/attention given by the new assistant manager. She understood our concern about the online scheduling flaw and would send our complaint along. I understand this isn't a local issue, but apparently the part of the company that controls the programming hasn't felt the heat yet. Bottom line - do NOT trust their sites unless you have a guarantee from a person, and you can identify that read more

I have booked from this location several times over the last few years. Yet, it is most unfortunate to say that the customer service at this location has gone down. I don't know what the issue is or if the place is under new management, but there appears to be a drastic difference in customer service from previous years. I recently rented a car via the Enterprise Car App. I typically always rent an economy car via the app. Yet last week when I rented a car, I ended up with a truck. It was irritating having to debate with the associate how a car is not the same as a truck. For example, trucks do not have trunk space, whereby absent of this space, you now have to stack a bunch of luggage in the backseat. The person sitting in the backseat is now inconvenienced by the luggage that is now stacked high on the seat. The associate tried to argue that it was an upgrade. Yet, how could it be an upgrade if I did not want a truck? I tried to respectfully argue that I should get upgraded to a vehicle with a trunk. I pointed one out in the parking lot, but the associate told me that the vehicle was reserved. This did not make any sense to me because I also had a reserved vehicle. The question for reflection became, how do you speak up for one customer with a reserved vehicle, while giving my reserved vehicle away? What I found very interesting is that there was a couple that arrived before me that appeared to have no reservation. The reason that I know is because when you have a reservation, all you have to do is give your name and time of reservation. This couple did not have a reservation, but drove right off in a vehicle that would have been most appropriate to meet the standard of my reservation. In other words, the couple appeared to get a car without a reservation, while I ended up with a truck. In all fairness, the manager did try to call, but by that time I was driving to my destination in the truck. When I got back this morning to turn the truck in, the manager asked if I wanted to talk about the issue now? I asked would it make a difference now? She said no. My issue was, why are you bringing the issue back up then? The moral to the story is that there is a big difference between a car and a truck. One associate said that I would never get an economy car from this location. When I told her that I have driven an economy car from that location before, she even tried to call me a liar saying that they don't have economy cars at that location. I honestly don't understand how the associate could take up for one reservation telling me in a very borderline rude tone that I was not getting the vehicle, while allowing someone else to drive off with my reservation. It is my position that the price should have been cut due to the inconvenience. If it is the management contention that they do not allegedly have economy cars on the Enterprise Car App, than Enterprise should stop marketing the economy car on the app. This is false advertising. It's disheartening because I like the convenience of this location, but the attitudes of the staff has changed at least in the last 10-12 months. This review is mainly written to request that the old more positive attitudes come back. Until that time, this place is a one star location. read more

This location really sucks I had a rental scheduled days in advance for a family trip and i was informed the day of my trip that they didn't have a car for me. I was quite livid due to the fact that my trip was cancelled and they did not try to find me an alternate vehicle for the same price but tried to up charge me $200 dollars for a small suv. Not to mention it was memorial day weekend and no one else had rentals available. Do not use this location. Contacted customer service to put in a complaint and still no response back read more

To everyone that see this I'm Barb made rental car online price would be around $190.98 Went to pick car up price was higher I was not happy camper Made the rental car 2 months ago. didn't have car had to get another car to which was not enough room for us had to pack everything close. And Addition I've always rent a car never was ask see my Insurance didn't take Enterprise out. I'm not happy on price was higher when I pick car up also was never ask this question what my car insurance dectuable was. Very weird I know ask for DL any way oh yes my rental car don't have car mates I had us my from my car. No happy at all. Then we call the online registration people guy on phone was totally rude I'm not sure if I'll rent from here again Things need change and not tell price then higher when pick car up. Sincerely Barb read more

I have rented cars out before through Enterprise but never in the South. Had a wreck and was stuck with their rental for about a month. PLEASE TAKE PHOTOS OF YOUR RENTAL BEFORE DRIVING OFF LOT. I normally do, but for some reason they were insistent that I didn't need to, so I didn't. My biggest mistake. Came to return car & no issues were found however the man who was checking over the car took 20 minutes inspecting. Another two customers came to drop off who happen to be Caucasian. Took no more than two minutes. I brushed it off but what made me really upset was after the fact I had left they called to make false allegations that they found damage on the car. AFTER THE FACT, I had just left & I guess they needed a whole hour to inspect to do a better job of coming up with lies. This place is racist & if your a minority please stay away from here. I have been told after sharing with my coworkers that Enterprise in TN, not just this location, is not great. read more

These employees are horrible! The most unprofessional & rude people ever. Straight GHETTO!! Employee actually came around the counter & got in my wife's face & was trying to blame us for the mix up. If there are any other options available for you go there. Even if theoption is MATA! read more

I would give this review 0 stars if i could but I had the worse experience at Enterprise Rental, the 5771 Stage Rd location. Service King was repairing my vehicle and the insurance company rented me a vehicle until mine was finished. Service King told me that I could leave the keys to the rental with them and they would have someone to come pick it up. This was on a Friday and Service King associates indicated that the car sat until Monday morning. Someone from Enterprise *they dont know who) came to Service King to get the rental but somehow the car never made it back to Enterprise. They charged my credit card indicating that I never returned the vehicle on time, when Service King called them SEVERAL times while i was standing at the desk and told them they had already given them the keys two weeks prior to them calling me. I have tried to call everyone, including the area manager and customer service. No one has called me back nor refunded my money. Service King associates contacted the store manager and i think the district manager and asked them to locate the vehicle using the GPS. They said they would licate it using the GPS but as of today, no one has reached out to me about it. I do not understand why the vehicle was not checked back in and how does a whole bright colored car come up missing?! My family and I have been customers for over 20 years and this is the first time I have had this type of experience. This was arranged by the insurance company. This was the first time I rented from this location. I normally do not go to this location. I will not rent from Enterprise again and neither will my family or friends. I was told to send an email with my reservation number and my issue and someone would get back with me. It has been three weeks and no one is trying to reach out, including risk management. read more

Zero stars!! Stay away from this location! Waited over an hour with reservation. They were "cleaning the car". Agent stated "sometimes you just have to wait". WTH why make a reservation. Finally get car, crumbs on the seat and floor and car smells horrible!! Find another location!!! read more

Do NOT deal with this location!!!! Jennifer is rude, tacky and lies to your face. My father was subject to a wreck from someone running a light and it broke a bone in his neck. I have been helping my mother take care of things. I went by personally Friday at 10:30 am to make sure the reservation was set and ready to go. I asked her if it was for sure reserved because my mom would be there that afternoon to pick it up since I had to go back to work. When my mother and husband got there around 2:30, she had released the reservation. The person was driving out in it as they were standing there. Jennifer's response, I have a business to run!! Really lady!! You took a vehicle, already reserved away from an 83 year old woman???? They went down the road to the other Enterprise on 64 and they couldn't have been nicer and most accommodating!!! read more

Had the BEST experience with enterprise! I've had a lot of rental car experiences in the past and it's never been pleasant. The manager Ryan was amazing! I highly recommend this enterprise location to anyone! Thanks again Ryan for all your help! read more

Horrrible, Horrible, customer service. My insurance covered me for a vehicle when I had a crash, then went the insurance ended their time, which was appropriate, I rented another vehicle from them for a month totaling almost $1,000+ dollars. OK when renewal came up, they did not renew because I did not have a copy of an electric bill, BOGUS BS. I have been a customer for over 10+ year with them with a Enterprise Member Card, does that mean anything, no, so I was left, even though I had money on my card to pay, without a car. They are not private they do not have enough people, each person says something different. This is not a good place to rent from. STAY AWAY, STAY AWAY. All they care about is leaving on time and they are not, not professional, AT ALL. I do not think I will ever rent from them again, there is always some crap with them. read more

My son had a car reserved for Labor Day weekend. Reserved the car 3 weeks ago. Went to pick it up today and they didn't have any cars. Couldn't help him find another location to help. Terrible customer service. Reserved it for one price and was going to charge him twice as much but didn't have a car. This location needs to have someone look at how it's operates.Terrible experience and again bad customer service. Ruined his vacation too. read more

I have been trying to get hold of this office for two days to confirm a reservation. I was on hold for three hours yesterday and so far today I have been on hold for a hour and a half. Worse service with any car rental company I have ever experienced. read more

Hi, update, I decided to give Enterprise another chance thinking it was a location issue... Not. Reserved Full Size at Covington pike location for another 2 week business rental. Same problems different location. Took 3 cars to obtain acceptable one and even that 1 had service due warnings almost entire trip. Car 1 Altima, worn out stripped model, console ripped from floor, dirty. Car 2 Honda looked like families had been raised on fast food and then became oil rough necks, this car was exceptionally nasty. Car 3 Chevy impala fleet model, clean plain vanilla but change oil warning whole rental. I previously have replied to Enterprise poster and GM privately and only response is here to provide additional information. Avoid Enterprise much better options are available for a better price! read more

The service was quick and courteous. My husband left the lights on and we needed a boost and the guy came from behind the counter and helped us. Thanks to whoever u were sorry I forgot your name:). read more