Reserved a Nissan Pathfinder or similar on a Thursday for a trip to New Orleans on a Friday and…read moreended up with a Toyota Highlander, it had no third row and very little trunk space and smelled like cigarettes. It was the largest vehicle they had at the time. After trying to wait for an hour for a bigger vehicle to become available, I asked if any would be available early Friday morning. Ms. Marilyn asked me to come back at 5:00 AM, luckily I get up at 4am most days so I was used to the ungodly hour. The next morning I arrived and was put into a beautiful Ford Expedition. Thanks to my patience and Ms. Marilyn we had an amazing trip and I'll be signing up to be a Hertz Gold Member so I can be ready for my next adventure. (The lack of the fifth star is because I did have to wake up and drive to the airport a 2nd time )

DISCLAIMER: THIS REVIEW IS REALLY FOR THE ARLINGTON TOYOTA LOCATION BUT IT'S NOT AVAILABLE ONLINE…read moreSO THIS WILL DO. The one star isn't for the service, the car, or the online reservation, but for their terrible eCommerce department. I had a car I rented to get my car repaired. Then a ice storm hit Dallas and caused me to rent another week. Well they wouldn't let me use the discount and they stuck it to me. The second week was twice as much as the first. Then when it came time to return the car, they never released the holds on my accounts. They had the nerve to blame my bank account as if my bank is the one who put the charges there. SMH. To make it worse they did multiple charges on my account. I almost overdraft like four times. It's been weeks since I returned the car and it's still on there. And after calling and asking for a manager, they blocked my number. I should have just went to enterprise. First time ever going to Hertz, and after this terrible experience, I'll never use them again.

I called and they answer the phone right away, they open right at 7 AM. Monique was awesome,…read morefriendly super informative and fast. They have a great selection of cars SUVs ranging from Tesla, Chevrolet Kia's Toyota's and more. If you wanna get in and out and get a great price I suggest you go here.

ZERO starts they are liars and thief's…read more my rental was available 4 hours late. I was notified 10 minutes before pickup. once the car was available, I was told to comp for the late rental gas would be free. and then I was charged $115 for gas (an entire tank would have cost me $30 to fill up so I obviously did not return on empty or any reason other than i was told it would be covered). customer service said I had to wait over 24 hours before I could submit a claim. so I waited and then when I called back I was told they couldn't do anything since it had been greater than 24 hours. I contact corporate with no response. the local facility told me "it's corporates problem we can't help" they have to steal your money in order to stay in busy. no wonder they had to merge with budget. never again. just spend the extra $10 and rent from enterprise. $250 to have a car for 5 hours is insane.

This is not a thrifty. Operator lied to me and water my time. This is a Hertz. Closed on sundayread more

Hit and miss. First experience fantastic guy went above and…read morebeyond, worked to find a vehicle that would suit my needs and assisted with transferring my gear from my car to the rental. He was fast, professional, courteous and knowledgable. Second experience one person behind the computer the other playing on his phone. When I asked to pay for an upgrade but not the warranty I the on at the computer breathed out heavy. The person playing with the phone was asked to bring up the car, and he said that he needed to borrow the gas card and put some gas in. He came back 10+ minutes later, and as the car was wet he must have washed it as well. Having seen the vehicle at a distance the exterior cleanliness was not an issue. What was an issue is to bring a car after "filling" it, to only 3/8 of a tank. The return process was fine and both the vehicles were in great condition, and handled perfectly.

Horrible customer service! The Guy with glasses that's blading was rude and not helpful at all. If…read moreyou don't like your job quit and do something else.

Can you give a business a zero? Had an 11am pick-up on Sunday (they close at noon) and before my…read morearrival I had provided; 1) Payment 2) My Credit Card Number On File 3) My Insurance & Drivers License What did this get me? A one hour delay to pick up the keys to the car because "you're sixth in line"......ever hear about expedited pick-up? So because of my pre-preparedness, I was forced to wait behind the 5 people in front of me who did NOT pre-register and pay? Hertz/Dollar/Avis - you're on the clock, I'm a weekly car renter and would love to deal with an efficient company - cost is irrelevant, it's a business write off - anyone want to step up? CUSTOMER SERVICE MATTERS!!!

Even with three people in the front, they cannot get a car pulled around. We are now in our second…read morehour of waiting and I was supposed to just run over and pick it up and leave... I have an appointment in an hour and I may have to call an Uber

Enterprise Left My Family Stranded - No Help, No Notes, No Accountability…read more I don't write reviews often, but what my family and I experienced with Enterprise Rent-A-Car deserves to be called out -- loudly. While traveling through a remote area of Mississippi, our rental car got a flat tire. We had two dogs, heavy luggage, and no access to rideshare services like Uber in that location. We called Enterprise Roadside Assistance multiple times, only to be forced to repeat the entire story over and over again because no notes were taken or shared between agents. Each rep -- clearly reading from a generic script, possibly from another country -- showed no urgency, no ability to act, and absolutely no awareness of the seriousness of our situation. We were passed around and placated, but not once were we helped. At one point, an Enterprise representative had the audacity to tell us to call the police for a ride. This response was not only dismissive but unacceptable -- Enterprise should have been responsible for helping us, not pushing us onto local authorities. Eventually, a tow truck arrived -- and took the car, leaving us behind stranded at the gas station in a remote area of Mississippi with all our belongings, pets, and no way to get to safety. Let me say that again: Enterprise took the car and left us abandoned at a remote gas station off the highway in Mississippi. Enterprise offered no ride, no replacement vehicle, and no support. It was only thanks to the kindness of the tow truck driver, a third-party contractor, that we were rescued -- he returned later, after his job was done, to take our family to a hotel in the dark. We were stranded over 5 hours before he returned. Which is not his fault, it simply speaks to the lack of help Enterprise provided. And it didn't stop there. When we finally got a replacement vehicle and returned it days later, the branch manager offered zero sympathy. No apology. No accountability. Instead, she just voided the rental transaction entirely, as if pretending it didn't happen could erase what we went through. Not even a "Sorry this happened to your family." This was not just a customer service failure -- it was a complete systemic breakdown in responsibility, safety, and basic human empathy. Enterprise abandoned a family with pets in a dangerous situation and couldn't even be bothered to say "we're sorry" afterward. Enterprise: you failed us on every level. You endangered our family, dismissed our concerns, and erased our experience like it never happened. If you're considering renting from Enterprise, don't. When things go wrong, they are nowhere to be found -- and worse, they won't remember you even called. You're on your own.

This place is unprofessional. I made reservations online. Then same day and next day called…read moremultiple times each day for questions on reservation no one answer the phone ever. The automative puts you on hold then says no one is available and you can't leave a voicemail!! The clerk is not doing there job cancel my reservation going to another enterprise.

Nissan Pathfinder was a great drive on our road trip. The insurance was surprisingly HIGH! They…read moreget you if you need full coverage. Unlike Enterprise where you only have to buy one option for $32.00, Avis/Budget (not so Budget) makes you buy two options for full coverage, a total of $51.00, EXTRA a DAY!!! I told the agent the inside of car was dirty and had a smell, which turned out to be a moldy sandwich and chips. He didn't even apologize. Good luck if you're renting from them. I will definitely shop around and PRICE THAG INSURANCE!!!

I made a reservation for a specific day and called the day before pickup to adjust my pickup time…read moreby just one hour. When I spoke with the person who identified himself only as "Hudson," claiming to be the owner, I was told that a car might not be available at the old or new time because they were waiting on returns from the airport. This was surprising, as I had not been informed of any availability issues when I originally booked. I tried to understand at what point I would have been notified, especially considering the possibility of needing the car at the exact time it was reserved. Instead of addressing the concern, he told me I could make a reservation somewhere else. There was no understanding, no empathy, and no indication that he cared about the inconvenience. What if no other cars were available in the area? His only alternative suggestion was to go to the airport--an option that is typically much more expensive. Based on this experience, I would not attempt to rent from this franchise again.

I dropped a rental car off and went overseas for a week. I received a few calls saying that I had…read moreleft a backpack in the trunk while abroad, but was unable to answer. I figured I would just take care of it when I got back after the week I was gone. I called when I returned to the states to say that I'd be dropping by to pick up my backpack, and suddenly it's missing? So they somehow knew exactly who to call, what my name was, and that the backpack belonged to me, but it suddenly disappears and no one knows about it when I ask? Sounds fishy to me, and I won't be able to get that backpack anywhere else as it was a limited edition I received from promotional work. Wouldn't trust this location as it seems the employees are dishonest about.

Nana was extremely accommodating with excellent customer service. Remained professional and…read morecourteous the entire transaction as well as recommended good places to visit while in the area. Would most certainly use this particular Enterprise location at the Vandergriff Toyota again.

I'm not sure about the low rating. As you know, it's hard to please everyone …read more For myself I found Brian to be even more than he needed to be. And his staff were very friendly and supportive and cute. I don't rent often and needed a midsize to accommodate my height and the Malibu did nicely. Since I haven't rented, it took me a while to figure out the new gadgets, and I really enjoyed the back up mirror and being able to connect with CarPlay.. The car was in good shape except for a minor problem with the gas cover not shutting properly, but sure it gets a lot of use. The car was clean and performed well so all in all I'd say it was a very positive. I guess I could complain about the price and the seemingly large deposit but at least I got the deposit back. 5 day rental was $380 plus insurance and extras. I filled the tank before I returned it and saved a few dollars I'm sure but I wanted to say thank you in that way for allowing me to use the Malibu. Thank you Brian for the lift to my car. I appreciate you very much sir. Keep up the good work all.!

I just want to take a moment to discuss how disrespectfully Fransico and his team handled the…read moresituation at this Enterprise which occurred on November 11th. I informed the front desk staff that I was being harassed by my ex-boyfriend, and despite clearly being in danger, no one took initiative to intervene, assist, or even call for help. Whether they felt it "wasn't their place" or not, I was a single Black woman surrounded by multiple male employees, and not one person stood up for me when I was physically assaulted right in front of them. After being attacked, stripped of my glasses, and having my belongings taken, destroyed, and thrown into a field behind the building, I was left with no vehicle or support. Instead of showing any level of compassion, concern, or basic human decency, I was told that I was "bad for business," flagged from renting at their location, and possibly other locations as well. Meanwhile, his employee stood by recording and laughing while I was on my hands and knees, crying and unable to see. This is not only unacceptable, it is negligent, discriminatory, and emotionally damaging. No customer, especially a woman in distress, should ever be treated this way. Because of the severity of this incident, I do intend to pursue legal action.

Service and communication were top notch. They completed all services requested and were…read morereasonably priced.

DO NOT GO HERE. This place will waste your time and fail to provide the service you actually came…read morein for. I brought my vehicle in for an alignment after being referred by Discount Tire, since my front tires were wearing unevenly due to misalignment. I waited for two hours, only to be told that they didn't perform the alignment and instead claimed my car needed new struts and additional costly repairs. After getting a second opinion, I was told that my vehicle does NOT need new struts. This experience felt dishonest and extremely misleading. It's incredibly frustrating to have your time wasted and to feel like you're being upsold on unnecessary repairs. As a customer, I expected transparency and basic service--neither of which I received. I would strongly advise others to avoid this location. This company should be ashamed of how they treat their customers.